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| Certificate IV in Customer Contact [BSB40307] |
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| The Certificate IV in Customer Contact qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. |
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| Certificate IV in Business Sales [BSB40610] |
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| The Certificate IV in Business Sales reflects the role of individuals who use well-developed sales skills and a broad knowledge base in a wide variety of business sales contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have limited responsibility for output of others, however they typically report to a more senior business sales practitioner. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Sales Account Assistant; Sales Agent; Sales Representative; Account Managers; Business Development Manager |
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