Certificate IV in Frontline Management - (BSB40807) |
|
|
|
Supervisors, team leaders, customer service managers and project managers are often referred to as frontline managers.
The Certificate IV in Frontline Management is designed to build skills and knowledge across a broad range of management areas.
Who Should Attend - Frontline Management Courses
This training is suited to businesses across all industry sectors such as sales/trade/manufacturing/services/retail/admin and more. It is for those people who are currently managers/team leaders/supervisors or those who aspire to be so.
Frontline Management - Course Structure
Upskilled Frontline Management programs are delivered by expert trainers over 7 full one day workshops scheduled during a nine month period. Over the course of the nine months, students are provided with sufficient study breaks to cover the out of class assessment and assignment work required. During the seven day training sessions, participants are involved in active discussion, networking, problem solving, and presentations related to building skills and experience required to lead and manage staff.
Prerequisites
There are no formal prerequisites for this qualification
Recognition of Prior Learning (RPL)
Many individuals may already be competent in one or more of the Frontline Management competencies. RPL is available for each Unit of Competency based on relevant workplace experience, formal training or other expertise. Recognition will involve your submission of evidence in a portfolio form to be assessed by Upskilled’s assessors.
Assessment
Assessment is through participation in the 7 structured workshops as well as carrying out some workplace projects.
Inclusions
Upskilled Frontline Management courses include detailed learning materials, assessments and certification on successful completion. Morning and afternoon tea are also included in the course
Course Outline
The seven workshops will address the following 10 units of Competence from the National Business Services Training Package. All of these competencies must be successfully completed to gain the Certificate IV in Frontline Management
- BSBWOR404B Develop Work Priorities
- BSBITU401A Design and develop complex text documents
- BSBWRT401A Write complex documents
- BSBCMM401A Make a presentation (not available for online delivery, replaced by: BSBCUS402A Address customer needs)
- BSBOHS407A Monitor a safe workplace
- BSBMGT403A Implement continuous improvement
- BSBCUS401A Coordinate implementation of customer service strategies
- BSBWOR402A Promote team effectiveness
- BSBMGT401A Show leadership in the workplace
- BSBMGT402A Implement operational plan
Funding and Investment Considerations
Upskilled's Certificate IV in Frontline Management has a course fee of $3890.
Upskilled has 2 payment options:
- A single upfront payment of the course fees will attract a 10% discount. Total upfront fee is therefore $3500.
- An enrolment fee of $495 upfront, and 7 x $485 paid per month for seven consecutive months. Total course fee is therefore $3890.
Federal Government funding of $4000 for traineeships is available to employers for students undertaking the Certificate IV in Frontline Management for their employees. Refer to our Government Funding page for more information and to check the eligibility criteria.
Yes, you've read correctly, you as an employer sending your employee/s on Upskilled's Frontline Management course will only pay a maximum of $3890, however, upon course completion, you will have received $4000 from the government which may be used to contribute toward training or other associated costs for each eligible employee.
How to Enrol