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Certificate II in Business

Certificate II in Business

Course Code: BSB20112
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This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.



Course Structure

Students undertake this course online using Upskilled's online Learning Management System to manage the delivery, assessment and learning resources. The online program is conducted over a 12 month period through a blended learning approach of distance and online. 



There are no formal prerequisites for this qualification.


Recognition Of Prior Learning (RPL)

RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.



Competency determination is made after all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include:

  • Recognition of Prior Learning/Credit Transfer
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Scenarios



Upskilled online courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


Unit Outline

Unit Outline

The Certificate II in Business (BSB20112) qualification comprises 1 core and 11 elective units of competency from the Business Services Training Package.

Successful completion of this program will result in the issuance of a Certificate for Certificate II in Business (BSB20112). Those participants who do not successfully complete the full program will be issued with a Statement of Attainment for any unit/s of competency they have been deemed competent in.

Core Unit

Unit Code
Unit Description
BSBWHS201A Contribute to health and safety of self and others



Elective Units

Unit Code
Unit Description


Deliver a service to customers


Work effectively in a business environment


Communicate in the workplace


Communicate electronically


Organise and complete daily work activities


Work effectively with others


Produce simple word processed documents


Contribute to workplace innovation


Process customer complaints


Manage personal stress in the workplace


Promote innovation in a team environment


Career Outcomes

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator.

Further Study

For those wishing to continue their study, the preferred pathway from this qualification is the BSB40207 Certificate IV in Business or a range of other Certificate IV qualifications.


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$50 per week with a $200 enrolment fee¹ $400 per month with a $500 enrolment fee² Pay upfront $2,250, saving $250 (10% discount)

¹Payments made over a period of 46 consecutive weeks, totalling $2,500
²Payments made over a period of 5 consecutive months, totalling $2,500



Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including Youth Allowance Austudy and  AbstudyClick here for more info.


Location & Date

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Both Online and in Person
Date Location State Delivery Method  
14/01/2015 N/A N/A Enquire Now
28/01/2015 N/A N/A Enquire Now
11/02/2015 N/A N/A Enquire Now
25/02/2015 N/A N/A Enquire Now
11/03/2015 N/A N/A Enquire Now
25/03/2015 N/A N/A Enquire Now
08/04/2015 N/A N/A Enquire Now
22/04/2015 N/A N/A Enquire Now
13/05/2015 N/A N/A Enquire Now
27/05/2015 N/A N/A Enquire Now


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