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Certificate II in Business

Certificate II in Business

Course Code: BSB20112
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This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

 

Description

Course Structure

The Certificate II in Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

Online Learning Format
The online training program provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the Lynda.com video training library) and blogs.  The course is conducted over a 12 month period with one unit of competency expected to be completed each month.

Classroom Format
Our classroom delivery requires attendance at 12 x full day (9am-4pm) face-to-face workshops scheduled across a 12 month period with one unit of competency completed each month. This format allows participants sufficient time between and after workshops to undertake self-directed learning, assignments, and out-of-class assessment. The location of classroom training is typically delivered institutionally.

Blended Classroom/Online Format
The blended training format is scheduled over a 12 month period with one unit of competency completed each month. There are typically 5 x full day (9am – 4pm) face to face workshops scheduled during the 12 month period.

 

Prerequisites

There are no formal prerequisites for this qualification.

 

Recognition Of Prior Learning (RPL)

RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.

 

Assessment

A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include: 

  • Recognition of Prior Learning/Credit Transfer 
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Projects
  • Scenarios/Case Studies

Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.

 

Inclusions

All students will be provided with Smallprint Learner guides (online and/or hardcopy) for each unit of competency.

  • Access to fully customised online learning platfrom, MyUpskilled
  • Access to the Student Support Services (Help desk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or LMS communication tools
  • Trainer/Student Messaging System
  • Unlimited access to world leading video training provider Lynda.com
  • Access to Upskilled's Student Rewards Program

 

Unit Outline

Unit Outline

The following Units of Competency as identified in the National Business Services must be successfully completed to attain the Certificate II in Business

Core Unit

Unit Code
Unit Description
BSBWHS201A Contribute to health and safety of self and others

 

 

Elective Units

Unit Code
Unit Description

BSBCUS201A

Deliver a service to customers

BSBIND201A

Work effectively in a business environment

BSBCMM201A

Communicate in the workplace

BSBITU203A

Communicate electronically

BSBWOR202A

Organise and complete daily work activities

BSBWOR203A

Work effectively with others

BSBITU201A

Produce simple word processed documents

BSBINN201A

Contribute to workplace innovation

BSBCMM301A

Process customer complaints

BSBWOR201A

Manage personal stress in the workplace

BSBINN301A

Promote innovation in a team environment

     
  
 
 
  

Career Outcomes

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator.

Further Study

For those wishing to continue their study, the preferred pathway from this qualification is the BSB40207 Certificate IV in Business or a range of other Certificate IV qualifications.

Payment

Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$50 per week with a $200 enrolment fee¹ $400 per month with a $500 enrolment fee² Pay upfront $2,250, saving $250 (10% discount)

¹Payments made over a period of 46 consecutive weeks, totalling $2,500
²Payments made over a period of 5 consecutive months, totalling $2,500

 

 

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including Youth Allowance Austudy and  AbstudyClick here for more info.

 

Location & Date

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Date Location State Delivery Method  
14/01/2015 N/A N/A Enquire Now
28/01/2015 N/A N/A Enquire Now
11/02/2015 N/A N/A Enquire Now
25/02/2015 N/A N/A Enquire Now
11/03/2015 N/A N/A Enquire Now
25/03/2015 N/A N/A Enquire Now
08/04/2015 N/A N/A Enquire Now
22/04/2015 N/A N/A Enquire Now
13/05/2015 N/A N/A Enquire Now
27/05/2015 N/A N/A Enquire Now

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