Course Code:
BSB20112
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This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Description
Course Structure
Students undertake this course online using Upskilled's online Learning Management System to manage the delivery, assessment and learning resources. The online program is conducted over a 12 month period through a blended learning approach of distance and online.
Prerequisites
There are no formal prerequisites for this qualification.
Recognition Of Prior Learning (RPL)
RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.
Assessment
Competency determination is made after all relevant evidence is gathered. Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes. Upskilled assessment processes include:
- Recognition of Prior Learning/Credit Transfer
- Written/Oral Questions
- Written reports/Portfolio Assessments
- Scenarios
Inclusions
Upskilled online courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.
Unit Outline
Unit Outline
The Certificate II in Business (BSB20112) qualification comprises 1 core and 11 elective units of competency from the Business Services Training Package.
Successful completion of this program will result in the issuance of a Certificate for Certificate II in Business (BSB20112). Those participants who do not successfully complete the full program will be issued with a Statement of Attainment for any unit/s of competency they have been deemed competent in.
Core Unit
Unit Code
|
Unit Description
|
|---|
| BSBWHS201A |
Contribute to health and safety of self and others |
Elective Units
Unit Code
|
Unit Description
|
|---|
|
BSBCUS201A
|
Deliver a service to customers
|
|
BSBIND201A
|
Work effectively in a business environment
|
|
BSBCMM201A
|
Communicate in the workplace
|
|
BSBITU203A
|
Communicate electronically
|
|
BSBWOR202A
|
Organise and complete daily work activities
|
|
BSBWOR203A
|
Work effectively with others
|
|
BSBITU201A
|
Produce simple word processed documents
|
|
BSBINN201A
|
Contribute to workplace innovation
|
|
BSBCMM301A
|
Process customer complaints
|
|
BSBWOR201A
|
Manage personal stress in the workplace
|
|
BSBINN301A
|
Promote innovation in a team environment
|
Career Outcomes
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Customer service adviser
- Data entry operator
- General clerk
- Payroll officer
- Typist
- Word processing operator.
Further Study
For those wishing to continue their study, the preferred pathway from this qualification is the BSB40207 Certificate IV in Business or a range of other Certificate IV qualifications.
Payment
Course Fees and Payment Options
The certificate has a course fee of $2,500, payable in either of two ways:
- A single upfront payment of the course fee attracts a 10% discount, making the total cost $2,250
- An upfront enrolment fee of $500, and 5 x $400 paid per month for five consecutive months. The total course fee is therefore $2,500.
Skills for All Fees (South Australian Residents only)
This course is FEE FREE under Skills for All in South Australia. Eligibility criteria applies.
Centrelink Financial Support Services
This course is approved for Centrelink financial support services, including Youth Allowance, Austudy and Abstudy. Click here for more info.
Location & Date