Course Code: BSB20115

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 12 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    The Certificate II in Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

    The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the video training library) and blogs.  The course is conducted over a 12 month period with one unit of competency expected to be completed each month.
    Classroom and Blended delivery formats are also available, but subject to minimum numbers. Please contact our Education managers to find out more about our face-to-face options.


    All students will be provided with Smallprint Learner guides (online and/or hardcopy) for each unit of competency.

    • Access to fully customised online learning platform, MyUpskilled
    • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
    • Regular contact with their trainer via email, telephone and/or LMS communication tools
    • Trainer/Student Messaging System
    • Unlimited access to world leading video training provider
    • Access to Upskilled's Student Rewards Program


    There are no formal prerequisites for this qualification.

    Recognition Of Prior Learning (RPL)

    RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.


    A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include: 

    • Recognition of Prior Learning/Credit Transfer 
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Projects
    • Scenarios/Case Studies

    Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.

  • Unit Outline

    The following Units of Competency as identified in the National Business Services must be successfully completed to attain the Certificate II in Business.

    Unit Code
    Unit Name
    BSBWHS201Contribute to health and safety of self and others
    BSBCMM301Process customer complaints
    BSBITU203Communicate electronically
    BSBWOR203Work effectively with others
    BSBITU201Produce simple word processed documents
    BSBINN201Contribute to workplace innovation
    BSBWOR202Organise and complete daily work activities
    BSBWOR201Manage personal stress in the workplace
    BSBIND201Work effectively in a business environment
    BSBCMM201Communicate in the workplace
    BSBINN301Promote innovation in a team environment
    BSBCUS201Deliver a service to customers
  • Career Outcomes

    Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

    • Customer service adviser
    • Data entry operator
    • General clerk
    • Payroll officer
    • Typist
    • Word processing operator.

    Further Study

    For those wishing to continue their study, the preferred pathway from this qualification is the BSB40215 Certificate IV in Business or a range of other Certificate IV qualifications.

  • Payment

    Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
    $50 per week with a $200 enrolment fee¹ $400 per month with a $500 enrolment fee² Pay upfront $2,250, saving $250 (10% discount)

    ¹Payments made over a period of 46 consecutive weeks, totalling $2,500
    ²Payments made over a period of 5 consecutive months, totalling $2,500

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including Youth Allowance Austudy and  AbstudyClick here for more info.


  • Upcoming Courses

    Date Delivery Method  
    09/09/2015 Enquire Now
    23/09/2015 Enquire Now
    14/10/2015 Enquire Now
    28/10/2015 Enquire Now
    11/11/2015 Enquire Now
    25/11/2015 Enquire Now
    09/12/2015 Enquire Now


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