Certificate IV in Business

Course Structure

The Certificate IV in Business is delivered by expert trainers in 6 x full day workshops scheduled across 9 months of this 12 month program. This approach allows students sufficient time between and after workshop completion to undertake self-directed learning, assignments, and out-of-class assessment. Workshops engage participants in active discussion, problem-solving exercises, networking opportunities, and presentations related to the efficient conduct of administrative business operations and procedures.

Participants have the option of undertaking this course online, using Upskilled's customised Learning Management System. The online program is conducted over a 12 month period and employs an approach that blends distance and online education in the management and delivery of learning resources.

 

Prerequisites

There are no formal prerequisites for this qualification.

 

Recognition of Prior Learning (RPL)

RPL is available for each unit of competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.

 

Assessment

Assessment is through participation in the 6 structured workshops, as well as the carrying out of some projects in the workplace.

 

Inclusions

Upskilled courses include detailed learning materials, assessments, and certification upon successful completion. Lunch, and other refreshments, are included for classroom courses, while online trainer support is included for online delivery.

Unit Outline

The Certificate IV in Business comprises 10 units of competency as identified in the National Business Services Training Package. All units must be successfully completed to attain the certificate.

Upskilled arranges units of competency around a series of learning clusters in order to consolidate and customise the overall learning experience. Participants target skills and knowledge across 6 clusters (5 core, 1 elective) as tabulated below.

Core Cluster of Learning

Self-management and professional development

Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence

Associated units of competency

Unit Code	Unit Description
BSBWOR501B	Manage personal work priorities and professional development

Operational planning

Addresses the skills and knowledge required to implement an operational plan by monitoring and adjusting operational performance, producing short term plans for the department / section, planning and acquiring resources, and providing reports on performance as required.Associated units of competency.

Unit Code	Unit Description
BSBMGT402A	Implement operational plan

Relationship management

Addresses the skills and knowledge required to develop and maintain effective work relationships and networks; to establish, maintain and improve client relationships; and to actively participate in networks to support key business outcomes. This module covers relationship building and negotiation skills as commonly required by workers within an organisation.

Associated units of competency

Unit Code	Unit Description
BSBREL401A	Establish networks
BSBREL402A	Build client relationships and business networks

Teamwork

Addresses the skills and knowledge required to determine individual and team development needs, and to facilitate the development of the workgroup. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with management to promote teamwork

Associated units of competency

Unit Code	Unit Description
BSBWOR402A	Promote team effectiveness
BSBLED401A	Develop team and individuals

Workplace safety and risk

Addresses the skills and knowledge required to implement and monitor an organisation's Occupational Health & Safety (OHS) policies, procedures, and programs to meet legislative requirements. Also, the identification of risks and application of established risk management processes as an aspect of work responsibilities.

Associated units of competency

Unit Code	Unit Description
BSBWHS401A	Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBRSK401A	Identify risk and apply risk management processes

Customer Service

Addresses skills and knowledge around customer relationship management, aspects of which include assisting customers to articulate needs, meeting customer needs, and managing networks to ensure customer needs are addressed. The evaluation, implementation, and development of customer service strategies is also a key focus of this module.

Associated units of competency

Unit Code	Unit Description
BSBCUS401B	Coordinate implementation of customer service strategies
BSBCUS402B	Address customer needs

Other Elective Clusters

Career Outcomes

The qualification is appropriate to any role that has an administrative component as part of its ongoing responsibilities, and has great relevance for a very broad range of industry sectors. The capabilities the certificate targets are particularly pertinent for:

• Accounts Supervisors
• Executive Personal Assistants
• Office Administrators
• Project Assistants
• Receptionists
• Office Managers
• Individuals aspiring to roles such as these

Further Study

Pathways from this qualification include The Diploma of Business (BSB50207), or a range of other diploma qualifications in the Business discipline.

For information about Pathways to University, click here.

Course Fees and Payment Options

The certificate has a course fee of $3,330, payable in one of two ways:

1. A single upfront payment of the course fee attracts a 10% discount, making the total fee $2,995
2. An upfront enrolment fee of $495, and 7 x $405 paid per month for seven consecutive months. The total course fee is therefore $3,330

Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*. As part of the Australian Apprenticeships Incentives Program, employers could receive up to $3,000 per $3,330 they outlay for every eligible* employee who enrols.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at www.australianapprenticeships.gov.au

Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $2,410 payable in one of two ways:

1. A single upfront payment of the course fee attracts a 17% discount, making the cost $1,990
2. An upfront fee of $495, and 6 x $319.17 paid per month for six consecutive months, making the total course fee $2,410

To find out if you're eligible click here

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including Youth Allowance, Austudy and Abstudy. Click here for more info.

Date	Location	State	Delivery Method
26/06/2013	N/A	N/A		Enquire Now
28/06/2013	Brisbane	QLD		Enquire Now
22/07/2013	Central Coast	NSW		Enquire Now
24/07/2013	N/A	N/A		Enquire Now
31/07/2013	Campbelltown	NSW		Enquire Now
12/08/2013	Cairns	QLD		Enquire Now
15/08/2013	Bankstown	NSW		Enquire Now
15/08/2013	Penrith	NSW		Enquire Now
15/08/2013	St Leonards	NSW		Enquire Now
15/08/2013	Norwest	NSW		Enquire Now

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