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Certificate IV in Business

Certificate IV in Business

Course Code: BSB40212
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The Certificate IV in Business provides superior grounding in the key competencies commonly deployed in clerical roles, and in the administrative and business support sector generally. Participants develop the skills required to oversee an office, undertake informed decision-making across a variety of administrative tasks, and liaise on administrative matters with colleagues.


Course Structure

The Certificate IV in Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the video training library) and blogs.  The course is conducted over a 8 month period with one unit of competency expected to be completed each month.
Classroom and Blended delivery formats are also available, but subject to minimum numbers. Please contact our Education managers to find out more about our face-to-face options.


There are no formal prerequisites for this qualification.


Recognition of Prior Learning (RPL)

RPL is available for each unit of competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.



A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  Upskilled assessment processes include: 

  • Recognition of Prior Learning/Credit Transfer 
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Projects
  • Scenarios/Case Studies

Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.



All students will be provided with the textbook Management: Theory and Practice, Kris Cole (2012), Pearson Education Australia

  • Access to fully customised online learning platfrom, MyUpskilled
  • Access to the Student Support Services (Help desk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or LMS communication tools
  • Trainer/Student Messaging System
  • Unlimited access to world leading video training provider
  • Access to Upskilled's Student Rewards Program

Unit Outline

Unit Outline

The following Units of Competency as identified in the National Business Services Training Package must be successfully completed to attain the Certificate IV in Business


Core Cluster of Learning

Self-management and professional development

Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence

Associated units of competency

Unit Code
Unit Description
BSBWOR501B Manage personal work priorities and professional development

Operational planning

Addresses the skills and knowledge required to implement an operational plan by monitoring and adjusting operational performance, producing short term plans for the department / section, planning and acquiring resources, and providing reports on performance as required.Associated units of competency.

Unit Code
Unit Description

Implement operational plan

Relationship management

Addresses the skills and knowledge required to develop and maintain effective work relationships and networks; to establish, maintain and improve client relationships; and to actively participate in networks to support key business outcomes. This module covers relationship building and negotiation skills as commonly required by workers within an organisation.

Associated units of competency

Unit Code
Unit Description
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks


Addresses the skills and knowledge required to determine individual and team development needs, and to facilitate the development of the workgroup. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with management to promote teamwork

Associated units of competency

Unit Code
Unit Description
BSBWOR402A Promote team effectiveness
BSBLED401A Develop team and individuals

Workplace safety and risk

Addresses the skills and knowledge required to implement and monitor an organisation's Occupational Health & Safety (OHS) policies, procedures, and programs to meet legislative requirements. Also, the identification of risks and application of established risk management processes as an aspect of work responsibilities.

Associated units of competency

Unit Code
Unit Description
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBRSK401A Identify risk and apply risk management processes

Customer Service

Addresses skills and knowledge around customer relationship management, aspects of which include assisting customers to articulate needs, meeting customer needs, and managing networks to ensure customer needs are addressed. The evaluation, implementation, and development of customer service strategies is also a key focus of this module.

Associated units of competency

Unit Code
Unit Description
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs

Other Elective Clusters

These elective clusters are available upon request.

Improvement and innovation

Addresses the skills and knowledge required to be an effective and proactive member of an innovative team, implement an organisation's continuous improvement systems and processes, actively encourage team members to participate in the process, monitor and review performance, and identify opportunities for further improvement.

Associated units of competency

Unit Code
Unit Description
BSBINN301A Promote innovation in a team environment
BSBMGT403A Implement continuous improvement

Written communications

Addresses the skills and knowledge required to design and develop business documents using complex technical features of word processing software. Document planning, drafting, preparation of final text, and the production of complex documents are all components of this module.

Associated units of competency

Unit Code
Unit Description
BSBWRT401A Write complex documents
BSBITU401A Design & develop complex documents

Career Outcomes

Career Outcomes

The qualification is appropriate to any role that has an administrative component as part of its ongoing responsibilities, and has great relevance for a very broad range of industry sectors. The capabilities the certificate targets are particularly pertinent for:

  • Accounts Supervisors
  • Executive Personal Assistants
  • Office Administrators
  • Project Assistants
  • Receptionists
  • Office Managers
  • Individuals aspiring to roles such as these

Further Study

Pathways from this qualification include The Diploma of Business (BSB50207), or a range of other diploma qualifications in the Business discipline.

For information about Pathways to University, click here.


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$60 per week with a $210 enrolment fee¹ $405 per month with a $495 enrolment fee² Pay upfront $2,995, saving $335 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,330
²Payments made over a period of 7 consecutive months, totalling $3,330


Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at


Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including Youth Allowance, Austudy and Abstudy. Click here for more info.

Location & Date

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Both Online and in Person
Date Location State Delivery Method  
11/03/2015 N/A N/A Enquire Now
25/03/2015 N/A N/A Enquire Now
08/04/2015 N/A N/A Enquire Now
22/04/2015 N/A N/A Enquire Now
13/05/2015 N/A N/A Enquire Now
27/05/2015 N/A N/A Enquire Now
10/06/2015 N/A N/A Enquire Now
24/06/2015 N/A N/A Enquire Now
08/07/2015 N/A N/A Enquire Now
22/07/2015 N/A N/A Enquire Now


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