Unit Outline
The Certificate IV in Business Administration comprises 10 units of competency as identified in the National Business Services Training Package. All units must be successfully completed to attain the certificate.
Upskilled arranges units of competency around a series of learning clusters in order to consolidate and customise the overall learning experience. Participants target skills and knowledge across 6 clusters (5 core, 1 elective) as tabulated below.
Core Cluster of Learning
Self-management and professional development
Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBWOR501B |
Manage personal work priorities and professional development |
Business meetings and travel
Addresses the skills and knowledge required to organise meetings: arrangement-making, participant liaison, and the development / distribution of related documentation. The module’s focus on domestic and overseas business travel encompasses associated itineraries, booking travel and accommodation, preparing travel documentation, and making travel arrangements.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBADM405B |
Organise meetings |
| BSBADM406B |
Organise business travel |
Workplace information
Addresses the skills and knowledge required to implement a workplace information system. This module involves identifying, acquiring, analysing, and using appropriate information, all of which plays a significant part in organisational effectiveness.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBINM401A |
Implement workplace information system |
Written communications
Addresses the skills and knowledge required to design and develop business documents using complex technical features of word processing software. Document planning, drafting, preparation of final text, and the production of complex documents are all components of this module.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBWRT401A |
Write complex documents |
| BSBITU401A |
Design & develop complex documents |
Leadership
Addresses the skills and knowledge required to demonstrate high levels of personal leadership and to be a role model within the work environment. Key focuses: working within teams and with individuals, standards of conduct, initiative, positive influence, and the exercising of discretion and judgement
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBMGT401A |
Show leadership in the workplace |
| BSBMGT405A |
Provide personal leadership |
Workplace safety and risk
Addresses the skills and knowledge required to implement and monitor an organisation's Occupational Health & Safety (OHS) policies, procedures, and programs to meet legislative requirements. Also, the identification of risks and application of established risk management processes as an aspect of work responsibilities.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBOHS407A |
Monitor a safe workplace |
| BSBRSK401A |
Identify risk and apply risk management processes |
These elective clusters are available upon request.
Customer Service
Addresses skills and knowledge around customer relationship management, aspects of which include assisting customers to articulate needs, meeting customer needs, and managing networks to ensure customer needs are addressed. The evaluation, implementation, and development of customer service strategies is also a key focus of this module.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBCUS401B |
Coordinate implementation of customer service strategies |
| BSBCUS402B |
Address customer needs |
Relationship management
Addresses the skills and knowledge required to develop and maintain effective work relationships and networks; to establish, maintain and improve client relationships; and to actively participate in networks to support key business outcomes. This module covers relationship building and negotiation skills as commonly required by workers within an organisation.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBREL401A |
Establish networks |
| BSBREL402A |
Build client relationships and business networks |
Teamwork
Addresses the skills and knowledge required to determine individual and team development needs, and to facilitate the development of the workgroup. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with management to promote teamwork
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBWOR402A |
Promote team effectiveness |
| BSBLED401A |
Develop team and individuals |
Improvement and innovation
Addresses the skills and knowledge required to be an effective and proactive member of an innovative team, implement an organisation's continuous improvement systems and processes, actively encourage team members to participate in the process, monitor and review performance, and identify opportunities for further improvement.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBINN301A |
Promote innovation in a team environment |
| BSBMGT403A |
Implement continuous improvement |
Risk Management
Addresses the skills and knowledge required to manage risks in a range of contexts across the organisation, or for a specific business unit or area
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBRSK501B |
Manage risk |