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Certificate IV in Business Administration

Certificate IV in Business Administration

Course Code: BSB40507
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The Certificate IV in Business Administration provides participants with the comprehensive supervisory skills required to excel in administrative management. Participants build confidence and capability across a range of vocational applications fundamental to the daily administrative practice of commercial organisations everywhere.


Course Structure

The Certificate IV in Business Administration is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.

Online Learning Format
The online training program provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the video training library) and blogs.  The course is conducted over a 10 month period with one unit of competency expected to be completed each month.

Classroom Format
Our classroom delivery requires attendance at 6 x full day (9am-4pm) face-to-face workshops scheduled across a 6 month period with one unit of competency completed each month. This format allows participants sufficient time between and after workshops to undertake self-directed learning, assignments, and out-of-class assessment. Workshops engage participants in active discussion, problem-solving exercises, networking opportunities and presentations related to building the skills and experience necessary to undertaking a broad range of marketing functions across a variety of professional contexts. The location of classroom training is typically delivered institutionally.

Blended Classroom/Online Format
The blended training format is scheduled over a 10 month period with one unit of competency completed each month. There are typically 5 x full day (9am – 4pm) face to face workshops scheduled during the 10 month period.



There are no formal prerequisites for this qualification.


Recognition of Prior Learning (RPL)

RPL is available for each unit of competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.



A student is deemed competent when all relevant evidence is gathered.  Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes.  pskilled assessment processes include: 

  • Recognition of Prior Learning/Credit Transfer 
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Projects
  • Scenarios/Case Studies

Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.



All students will be provided with the textbook Management: Theory and Practice, Kris Cole (2012), Pearson Education Australia and Smallprint Learner Guides for the units that are not covered by this text which include: BSBINM401A,  BSBADM405B, BSBADM406 and BSBWRT401A

  • Access to fully customised online learning platfrom, MyUpskilled
  • Access to the Student Support Services (Help desk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
  • Regular contact with their trainer via email, telephone and/or LMS communication tools
  • Trainer/Student Messaging System
  • Unlimited access to world leading video training provider
  • Access to Upskilled's Student Rewards Program


Unit Outline

Unit Outline

The following Units of Competency as identified in the National Business Services Training Package must be successfully completed to attain the Certificate IV in Business Administration

Core Cluster of Learning

Self-management and professional development

Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence

Associated units of competency

Unit Code
Unit Description
BSBWOR501B Manage personal work priorities and professional development

Business meetings and travel

Addresses the skills and knowledge required to organise meetings: arrangement-making, participant liaison, and the development / distribution of related documentation. The module’s focus on domestic and overseas business travel encompasses associated itineraries, booking travel and accommodation, preparing travel documentation, and making travel arrangements.

Associated units of competency

Unit Code
Unit Description
BSBADM405B Organise meetings
BSBADM406B Organise business travel

Workplace information

Addresses the skills and knowledge required to implement a workplace information system. This module involves identifying, acquiring, analysing, and using appropriate information, all of which plays a significant part in organisational effectiveness.

Associated units of competency

Unit Code
Unit Description
BSBINM401A Implement workplace information system

Written communications

Addresses the skills and knowledge required to design and develop business documents using complex technical features of word processing software. Document planning, drafting, preparation of final text, and the production of complex documents are all components of this module.

Associated units of competency

Unit Code
Unit Description
BSBWRT401A Write complex documents
BSBITU401A Design & develop complex documents


Addresses the skills and knowledge required to demonstrate high levels of personal leadership and to be a role model within the work environment. Key focuses: working within teams and with individuals, standards of conduct, initiative, positive influence, and the exercising of discretion and judgement

Associated units of competency

Unit Code
Unit Description
BSBMGT401A Show leadership in the workplace
BSBMGT405A Provide personal leadership

Workplace safety and risk

Addresses the skills and knowledge required to implement and monitor an organisation's Occupational Health & Safety (OHS) policies, procedures, and programs to meet legislative requirements. Also, the identification of risks and application of established risk management processes as an aspect of work responsibilities.

Associated units of competency

Unit Code
Unit Description
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBRSK401A Identify risk and apply risk management processes

Other Elective Clusters

These elective clusters are available upon request.

Customer Service

Addresses skills and knowledge around customer relationship management, aspects of which include assisting customers to articulate needs, meeting customer needs, and managing networks to ensure customer needs are addressed. The evaluation, implementation, and development of customer service strategies is also a key focus of this module.

Associated units of competency

Unit Code
Unit Description
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs

Relationship management

Addresses the skills and knowledge required to develop and maintain effective work relationships and networks; to establish, maintain and improve client relationships; and to actively participate in networks to support key business outcomes. This module covers relationship building and negotiation skills as commonly required by workers within an organisation.

Associated units of competency

Unit Code
Unit Description
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks


Addresses the skills and knowledge required to determine individual and team development needs, and to facilitate the development of the workgroup. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with management to promote teamwork

Associated units of competency

Unit Code
Unit Description
BSBWOR402A Promote team effectiveness
BSBLED401A Develop team and individuals

Improvement and innovation

Addresses the skills and knowledge required to be an effective and proactive member of an innovative team, implement an organisation's continuous improvement systems and processes, actively encourage team members to participate in the process, monitor and review performance, and identify opportunities for further improvement.

Associated units of competency

Unit Code
Unit Description
BSBINN301A Promote innovation in a team environment
BSBMGT403A Implement continuous improvement

Risk Management

Addresses the skills and knowledge required to manage risks in a range of contexts across the organisation, or for a specific business unit or area

Associated units of competency

Unit Code
Unit Description
BSBRSK501B Manage risk

Career Outcomes

Career Outcomes

This vocational training is appropriate to any role that has an administrative component as part of its ongoing responsibilities. The capabilities this qualification develops are particularly pertinent for:

  • Accounts Supervisors
  • Executive Personal Assistants
  • Office Administrators
  • Project Assistants
  • Receptionists
  • Office Managers
  • Individuals aspiring to positions such as these

Further Study

Pathways from this qualification include the Diploma of Business Administration (BSB50407) and other related Business diplomas.

For information about Pathways to University Click Here.


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$60 per week with a $210 enrolment fee¹ $405 per month with a $495 enrolment fee² Pay upfront $2,995, saving $335 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,330
²Payments made over a period of 7 consecutive months, totalling $3,330


Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

Location & Date

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Both Online and in Person
Date Location State Delivery Method  
11/03/2015 N/A N/A Enquire Now
25/03/2015 N/A N/A Enquire Now
08/04/2015 N/A N/A Enquire Now
22/04/2015 N/A N/A Enquire Now
13/05/2015 N/A N/A Enquire Now
27/05/2015 N/A N/A Enquire Now
10/06/2015 N/A N/A Enquire Now
24/06/2015 N/A N/A Enquire Now
08/07/2015 N/A N/A Enquire Now
22/07/2015 N/A N/A Enquire Now


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