Course Code: ICT20115

The Certificate II in Information, Digital Media and Technology provides the foundation skills and knowledge to use information and communications technology (ICT) in any industry. This qualification provides basic digital literacy skills to support a wide range of varying industry occupations.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 15 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 6 month period through a blended learning approach of teacher led, distance, and online materials.

    Vendor Courses Vendor Neutral Course Upskilled Courses
    • MOS: Microsoft Office Word 2013
    • MOS: Microsoft Office Excel 2013
    • MOS: Microsoft Office PowerPoint 2013
    • Digital Literacy - Computer Basics
    • Introduction to Computers, Servers and Networks
    • Maintaining Hardware, Software and Consumables
    • Environmental Procedures
    • WHS
    • Workplace Communication
    • Introduction to Client Training
    • Supporting Clients
    • Social Media Tools
    • The Command Line
    • Interface


    There are no entry requirements for this qualification.

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is conducted through vendor exams, and summative utilising lecturer-developed assessment tools.


    Upskilled IT qualifications include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


    This qualification utilises many and varied types of learning materials andassessments. These resources are managed and provided through Upskilled’s Learning=Management System, *MyUpskilled.*Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to gain the Certificate II in Information, Digital Media, and Technology.

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    ICTWEB201 Use social media tools for collaboration and engagement
    ICTICT202 Work and communicate effectively in an ICT environment
    BSBSUS201 Participate in environmentally sustainable work practices
    ICTICT203 Operate application software packages
    BSBWHS201 Contribute to health and safety of self and others
    ICTICT201 Use computer operating systems and hardware
    ICTICT204 Operate a digital media technology package
    ICTSAS208 Maintain IT equipment and consumables
    ICTICT205 Design basic organisational documents using computing packages
    ICTICT209 Interact with ICT clients
    ICTSAS206 Detect and protect from spam and destructive software
    ICTSAS202 Apply problem-solving techniques to routine ICT malfunctions
    ICTSAS203 Connect hardware peripherals
    ICTSAS204 Record client support requirements
  • Career Outcomes

    This course is appropriate for individuals seeking second step certification in the discipline of Information Technology. The articulated outcomes of the certificate are to facilitate the effective use of computers in the workplace at an intermediate level, particularly where ICT functions are supplementary in nature. Possible job titles relevant to this qualification include: Office Assistant, Records Assistant, Junior Office support.

    Microsoft Certification Mapping

    This qualification covers the Microsoft learning content for the following Certification:

    MOS: Microsoft Office Word 2013
    MOS: Microsoft Office Excel 2013
    MOS: Microsoft Office PowerPoint 2013

    All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    Certificate III in Information, Digital Media and Technology 

    * Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.

  • Payment

    Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
    $50 per week with a $200 enrolment fee¹ $400 per month with a $500 enrolment fee² Pay upfront $2,250, saving $250 (10% discount)

    ¹Payments made over a period of 46 consecutive weeks, totalling $2,500
    ²Payments made over a period of 5 consecutive months, totalling $2,500

    Government Funding and Incentives

    At both state and federal level, the Government's commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are often heavily subsidized*.

    *Eligibility for traineeships & User Choice will be determined by an Australian Apprenticeship Centre. Further information can be found at

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

  • Upcoming Courses

    Date Delivery Method  
    01/10/2015 Enquire Now
    02/11/2015 Enquire Now
    01/12/2015 Enquire Now


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Student’s testimonial

I found Upskilled extremely professional, very attentive and supportive throughout the process. I found the course to have exceeded expectations and has had a made a positive contribution towards my position.

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