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Certificate III in Information, Digital Media, and Technology

Certificate III in Information, Digital Media, and Technology

Course Code: ICA30111
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The Certificate III in Information, Digital Media, and Technology provides the skills and knowledge individuals require to be competent across a wide range of technical functions in Information and Communications Technology (ICT), and allows graduates to demonstrate a degree of self-sufficiency as users.


Course Structure

This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher led, distance, and online materials.

Vendor Course Vendor Neutral Course Upskilled Courses

Windows Client: Installing and Configure


Windows Client: Migrating from Windows 7

Windows Server 2012: Install and Configure – Introduction to Operating Systems – A+ Essentials Part 1 & 2 – Customer Service – Setting up a Small-Office network – Training Clients

Workplace Communication

Environmental procedures in the workplace 


Workplace Health and Safety 


There are no formal entry requirements for this qualification; however, preferred pathways for candidates considering this qualification include:

  • Completion of the ICA20111 Certificate II in Information, Digital Media, and Technology; or other relevant qualifications or units equivalent to the core of ICA20111 OR
  • Demonstrated vocational experience in a range of work environments using basic information technologies

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.



Assessment is summative utilising lecturer-developed assessment tools.



Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and certification upon successful completion.


This qualification utilises many and varied types of learning materials andassessments. These resources are managed and provided through Upskilled’s Learning=Management System, *MyUpskilled.*Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

Unit Outline

Unit Outline

The Online e-Learning course will address the following units of Competence from the National Business Services Training Package. All of these competencies must be successfully completed to gain the Certificate III in Information, Digital Media and Technology.


Core Units

Unit Code
Unit Descriptors
BSBWHS304A Participate effectively in WHS communication and consultation processes
BSBSUS301A Implement and monitor environmentally sustainable work practice
ICAICT202A Work and communicate effectively in an IT environment
ICAICT301A Create user documentation
ICAICT302A Install and optimise operating system software
ICASAS301A Run standard diagnostic tests

Elective Units

Unit Code
Unit Descriptors
ICAICT303A Connect internal hardware components
ICASAS303A Care for computer hardware
ICASAS304A Provide basic system administration
ICASAS305A Provide IT advice to clients
ICASAS306A Maintain equipment and software
ICANWK301A Provide network systems administration
ICANWK302A Identify and resolve network problems
ICAICT306A Migrate to new technology
ICASAS307A Install, configure and secure a small office home office network
ICANWK303A Configure and administer a network operating system



Career Outcomes

Career Outcomes

People working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.  Possible job titles relevant to this qualification include:

  • Help desk officer
  • Help desk assistant
  • ICT operations support
  • ICT user support
  • PC support
  • Technical support.

Further Study

Pathways from this qualification include:

Certificate IV in Information Technology


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$55 per week with a $195 enrolment fee¹ $350 per month with a $605 enrolment fee² Pay upfront $2,750, saving $305 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,055
²Payments made over a period of 7 consecutive months, totalling $3,055


Government Funding and Incentives

At both state and federal level, the Government's commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are often heavily subsidized*.

*Eligibility for traineeships & User Choice will be determined by an Australian Apprenticeship Centre. Further information can be found at

Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

  1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
  2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

To find out if you're eligible click here


Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.


Location & Date

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Both Online and in Person
Date Location State Delivery Method  
01/04/2015 N/A N/A Enquire Now
01/05/2015 N/A N/A Enquire Now
01/06/2015 N/A N/A Enquire Now
01/07/2015 N/A N/A Enquire Now
03/08/2015 N/A N/A Enquire Now
01/09/2015 N/A N/A Enquire Now
01/10/2015 N/A N/A Enquire Now
02/11/2015 N/A N/A Enquire Now
01/12/2015 N/A N/A Enquire Now


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