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Certificate IV in Information Technology

Certificate IV in Information Technology

Course Code: ICT40115
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This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.


Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses Vendor Neutral Courses Upskilled Courses
  • Microsoft Academy Windows O/S
  • Microsoft Academy Windows Server
  • Microsoft Academy Network Infrastructure
  • Microsoft Academy Network Design
  • Microsoft Academy Server Virtualisation 
  • WHS
  • HTML
  • Sustainability
  • Business need
  • Privacy, Ethics and Copyright
  • Service Desk Analyst
  • Hardware - Network basics
  • Technical Documentation
  • Online Learning

Pathways into the qualification

  • With demonstrated vocational experience in a range of work environments using a range of information technologies

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.



Assessment is summative and formative with set assignments, project work and questionnaires.



Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

Unit Outline

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems:  1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance.

Core Units

Unit Code
Core Units
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment Continuity & Security
BSBWHS304 Participate effectively in WHS communication and consultation processes Continuous Improvement
BSBSUS301 Implement and monitor environmentally sustainable work practices Continuous Improvement
ICTICT202 Work and communicate effectively in an ICT environment Continuity & Security
ICTICT401 Determine and confirm client business requirements Continuity & Security

Elective Units

Unit Code
Elective Units
ICTNWK401 Install and manage a server Core Infrastructure
ICTNWK410 Install hardware to a network Core Infrastructure
ICTNWK411 Deploy software to networked computers Core Infrastructure
ICTNWK402 Install and configure virtual machines for sustainable ICT Core Infrastructure
ICTNWK412 Create network documentation Continuous Improvement
ICTICT408 Create technical documentation Continuous Improvement
ICTSAS410 Identify and resolve client ICT problems Continuity & Security
ICTWEB429 Create a markup language document to specification Continuity & Security
ICTWEB420 Write content for web pages Continuity & Security
ICTWEB414 Design simple web page layouts Continuity & Security
ICTWEB403 Transfer content to a website using commercial packages Continuity & Security
ICTWEB405 Monitor traffic and compile website traffic reports Continuity & Security
ICTICT404 Use online learning tools Service Delivery & Governance
ICTICT405 Develop detailed technical design Continuous Improvement
ICTICT413 Relate to clients on a business level Service Delivery & Governance

Cluster 1 - Core Infrastructure
This cluster has been developed with core business infrastructure in mind. Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. The depth of knowledge transfer is based on Microsoft Server 2008, Windows 7 and hardware / network basics. The windows platform holds the greatest percentage of the home and business market and meets the requirement of most businesses.

This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Linux, UNIX.

Broad concepts covered


  • DHCP

  • NetBIOS name resolution

  • LDAP compliant directory services

  • Swap/Page file placement and optimisation

  • Volume/Partition evaluation

  • Services/Daemons

  • System Policies

  • Network protocols (IPSec, OSPF, TCP/IP, PPTP, )

  • Basic backup and restore principles

  • Storage technologies

  • Basic VPN and Network Access Protection

  • RADIUS/IAS policies

  • User management

  • ACLs for file security

  • File and Print Services

  • Server security compliance including patch management







Cluster 2 - Continuity & Security
This cluster has been developed with business continuity in mind. Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function and essentially "make money". Many of the skills learned are applicable to many systems. Breadth of systems is achieved through careful selection of an Enterprise level server and desktop operating system. This cluster delivers outcomes that are broad and transferable across systems and are relevant to many different systems like files and print servers, application servers and network component servers running on various platforms. Many concepts are applicable across many different platforms.

Broad concepts covered

  • Transaction log shipping
  • System baseline
  • Monitoring techniques
  • Defragmentation
  • Intrusion Detection
  • Corporate virus management
  • Defence in depth
  • Secure remote access
  • VPN Quarantine
  • NAT
  • IP Masquerade
  • Screened subnets
  • Bastion Host
  • Virtualisation
  • Network design

Cluster 3 - Continuous Improvement
This cluster has been developed with business and systems improvement in mind. Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. The cluster has project management, systems design and planning at its heart. The core training involves a Business need Project unit.  

This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.

Broad concepts covered

  • Identification and definition of Stakeholders
  • Feasibility analysis
  • Risk impact and mitigation
  • Cost and time estimate
  • Quality management
  • Qualitative and quantitative analysis
  • Change management
  • Analysis of business need
  • Budget management - top-down - bottom-up
  • Relationship management
  • Project Implementation
  • Scope creep
  • Delivery and signoff
  • Project Debrief
  • Systems Design
  • Systems consolidation - Green IT concepts
  • Virtualisation of critical systems
  • Systems optimisation

Cluster 4 - Service Delivery & Governance
Successful Support staff are generally not successful because of superior technical skills alone.  Most have skills and knowledge that ensure they deliver appropriate service through superior communications skills like active listening and situational empathy. Being able to communicate with customers at all levels will ensure positive business support outcomes.  The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management.  Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that Support staff have the procedures, systems and policies in place to support  correct, unbiased decision making in times of extreme stress.  These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

  • Service metrics

  • Change Management

  • Problem solving - deductive/inductive

  • Incident and problem management

  • Service, Strategy, Design, Transition, operation and continual improvement

  • Quality Assurance
  • Consistency of support
  • Maintenance
  • SLA/OLA/UC management

Career Outcomes

Career Outcomes

This qualification suits individuals who require a wide range of knowledge and skills across basic networking, IT support, database development, programming, and web development support, and working safely and ethically in a sustainable work environment. Possible job titles relevant to this qualification include:

  • Computer Technician
  • Customer Support
  • Information Systems Operator
  • PC Support
  • Systems Administrator
  • Systems Support
  • Technical Support
  • User Support Technician
  • Network Operations Technician

Microsoft Certification Mapping

This qualification covers the Microsoft learning content for the following Certification:

Microsoft Technology Specialist (MCTS)

  • Windows 7, Configuration (exam 70-680)
All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

Further Study

Pathways from this qualification include:

ICA50111 Diploma of Information Technology or a range of other diploma qualifications


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$60 per week with a $210 enrolment fee¹ $405 per month with a $495 enrolment fee² Pay upfront $2,995, saving $335 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,330
²Payments made over a period of 7 consecutive months, totalling $3,330


Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

  1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
  2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

To find out if you're eligible click here


Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

Location & Date

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01/04/2015 N/A N/A Enquire Now
01/05/2015 N/A N/A Enquire Now
01/06/2015 N/A N/A Enquire Now
01/07/2015 N/A N/A Enquire Now
03/08/2015 N/A N/A Enquire Now
01/09/2015 N/A N/A Enquire Now
01/10/2015 N/A N/A Enquire Now
02/11/2015 N/A N/A Enquire Now
01/12/2015 N/A N/A Enquire Now


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