Course Code: ICT40115

This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 20 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

    Vendor Courses Vendor Neutral Courses Upskilled Courses
    • MTA: Windows Server Administration Fundamentals
    • MTA: Networking Fundamentals
    • MTA: Security Fundamentals
    • MTA: HTML5 Application Development Fundamentals
    • MCSA: Windows 8
    • MCSA: Windows Server 2012
    • ITIL Foundations
    • WHS
    • HTML
    • Sustainability
    • Business need
    • Privacy, Ethics and Copyright
    • Service Desk Analyst
    • Hardware - Network basics
    • Technical Documentation
    • Online Learning

    Pathways into the qualification

    • With demonstrated vocational experience in a range of work environments using a range of information technologies

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is summative and formative with set assignments, project work and questionnaires.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

    IT students also have access to Pluralsight's online training library, a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

    The program is broken into 4 logical clusters of training within the broad category of ICT systems:  1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    BSBSUS301 Implement and monitor environmentally sustainable work practices
    ICTICT202 Work and communicate effectively in an ICT environment
    BSBWHS304 Participate effectively in WHS communication and consultation processes
    ICTICT401 Determine and confirm client business requirements
    ICTICT418 Contribute to copyright, ethics and privacy in an IT environment
    ICTNWK411 Deploy software to networked computers
    ICTICT405 Develop detailed technical design
    ICTWEB405 Monitor traffic and compile website traffic reports
    ICTWEB429 Create a markup language document to specification
    ICTNWK402 Install and configure virtual machines for sustainable ICT
    ICTNWK410 Install hardware to a network
    ICTICT413 Relate to clients on a business level
    ICTWEB420 Write content for web pages
    ICTSAS410 Identify and resolve client IT problems
    ICTWEB414 Design simple web page layouts
    ICTNWK412 Create network documentation
    ICTICT404 Use online learning tools
    ICTWEB403 Transfer content to a website using commercial packages
    ICTICT408 Create technical documentation
    ICTNWK401 Install and manage a server
  • Career Outcomes

    This qualification suits individuals who require a wide range of knowledge and skills across basic networking, IT support, database development, programming, and web development support, and working safely and ethically in a sustainable work environment. Possible job titles relevant to this qualification include:

    • Computer Technician
    • Customer Support
    • Information Systems Operator
    • PC Support
    • Systems Administrator
    • Systems Support
    • Technical Support
    • User Support Technician
    • Network Operations Technician

    Microsoft Certification Mapping

    This qualification covers the Microsoft learning content for the following Certification:

    MTA: Windows Server Administration Fundamentals
    MTA: Networking Fundamentals
    MTA: Security Fundamentals
    MTA: HTML5 Application Development Fundamentals
    MCSA: Windows 8
    MCSA: Windows Server 2012
    ITIL Foundations

    All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    ICA50111 Diploma of Information Technology or a range of other diploma qualifications

    * Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.

  • Payment

    Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
    $60 per week with a $210 enrolment fee¹ $405 per month with a $495 enrolment fee² Pay upfront $2,995, saving $335 (10% discount)

    ¹Payments made over a period of 52 consecutive weeks, totalling $3,330
    ²Payments made over a period of 7 consecutive months, totalling $3,330

    Government Funding and Incentives

    At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

    *Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

  • Upcoming Courses

    Date Delivery Method  
    01/10/2015 Enquire Now
    02/11/2015 Enquire Now
    01/12/2015 Enquire Now


  • Download Brochure

Download Brochure