Unit Outline
The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate.
The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.
Core Units
Unit Codes
|
Core Units
|
Cluster
|
| ICAICT418A |
Contribute to copyright, ethics and privacy in an IT environment |
Continuity & Security |
| ICAPRG402A |
Apply query language |
Continuity & Security |
| ICAPRG403A |
Develop data-driven applications |
Continuity & Security |
| ICAPRG404A |
Test applications |
Continuity & Security |
| ICAPRG406A |
Apply introductory object-oriented language skills |
Continuity & Security |
| ICAPRG410A |
Build a user interface |
Continuity & Security |
| ICAPRG414A |
Apply introductory programming skills in another language |
Continuity & Security |
| ICAPRG415A |
Apply skills in object-oriented design |
Continuity & Security |
| ICAPRG419A |
Analyse software requirements |
Continuous Improvement |
| ICAPRG405A |
Automate processes |
Continuous Improvement |
Elective Units
Unit Codes
|
Elective Units
|
Cluster
|
| ICADBS403A |
Create basic databases |
Core Infrastructure |
| ICAPRG413A |
Use a library or pre-existing components |
Continuity & Security |
| ICAPRG418A |
Apply intermediate programming skills in another language |
Continuity & Security |
| ICAPRG409A |
Develop mobile applications |
Continuity & Security |
| ICAPRG527A |
Apply intermediate object-oriented language skills |
Continuity & Security |
| ICAICT420A |
Develop client user interface |
Continuity & Security |
| ICAPRG427A |
Use XML effectively |
Continuous Improvement |
| ICAICT408A |
Create technical documentation |
Service Delivery & Governance |
Cluster 1 - Core Infrastructure
Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has software development at its heart to ensure a holistic knowledge base for developers for Microsoft Windows and non-vendor specific web applications. The depth of knowledge transfer is based on the Microsoft .NET framework and is non-browser web application specific. This cluster delivers outcomes that are broad in application type and function, and is relevant to many use cases for client and web server offerings.
Broad concepts covered
- Basic database functionality
- Testing
- Utilising existing code
Cluster 2 - Continuity & Security
Application developers must have the skills and knowledge to ensure that applications are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function effectively. This cluster delivers outcomes that are broad and transferable across systems and are relevant to many different application functions and use cases including non-specific browser and server implementations.
Broad concepts covered
• Code maintenance • Automation • Naming conventions • Testing • Fault finding and de-bugging • Utilising open source programming practice |
• Object oriented design • User interface • Development environments • Application configuration and installation • Class structure and inheritance • Client, mobile and browser development |
Cluster 3 - Continuous Improvement
This cluster has been developed with business, systems and software improvement in mind. Application developers play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. The core training involves usage of XML.
This cluster delivers outcomes that are broad in methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.
Broad concepts covered
- Project lifecycle
- Identification and definition of Stakeholders
- Feasibility analysis
|
- Analysis of business need
- Site content design and control
- Systems optimisation
|
Cluster 4 - Service Delivery & Governance
Successful application developers are generally not successful because of superior technical skills alone. Most have skills and knowledge that ensure they deliver appropriate service through superior communications skills like active listening and situational empathy. Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.
This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that website developers and administrators have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.
Broad concepts covered
- Service metrics
- Change Management
- Problem solving - deductive/inductive
- Ethical conduct and service
- Information gathering
|
- Maintaining technical documentation
- Quality Assurance
- Consistency of support
- Maintenance
- SLA/OLA/UC management
|