Skip to main content
Skip navigation

Certificate IV in Systems Analysis and Design

Certificate IV in Systems Analysis and Design

Course Code: ICT40715
Download Brochure

The Certificate IV in Systems Analysis addresses the knowledge and skills that individuals require to work within project teams engaged in the analysis and redesign of existing systems to answer changing client business requirements.



Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses Vendor Neautral Courses Upskilled Courses/Workshops
  • Microsoft Academy Windows Server
  • Microsoft Academy Visual Studio
  • Microsoft Academy SQL Server
  • Project Management
  • Sustainability
  • Business need
  • Privacy, Ethics and Copyright
  • Service Desk Analyst 1 & 2
  • Technical Documentation
  • Data Modelling
  • Testing


Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • With demonstrated vocational experience in a range of work environments in an Information Technology support role


Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.



Assessment is summative and formative with set assignments, project work, and questionnaires.



Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

Unit Outline

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.


Core Units  
Unit Codes
Core Units
BSBSUS301 Implement and monitor environmentally sustainable work practices Continuous Improvement
ICTICT401 Determine and confirm client business requirements Continuous Improvement
ICTICT403 Apply software development methodologies Core Infrastructure
ICTPRG405 Automate processes Continuity & Security
ICTSAD401 Develop and present feasibility reports Continuous Improvement
ICTICT405 Develop detailed technical design Continuity & Security
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment Continuity & Security

 Elective Units
Unit Codes
Elective Units
ICTDBS401 Identify physical database requirements Continuous Improvement
ICTDBS412 Build a database Core Infrastructure
ICTPRG404 Test applications Core Infrastructure
ICTICT411 Select and employ software and hardware testing tools Continuous Improvement
BSBCRT401 Articulate, present and debate ideas Service Delivery & Governance
ICTDBS502 Design a database Continuous Improvement
ICTPMG401 Support small scale ICT projects Continuous Improvement
ICTPRG412 Configure and maintain databases Continuity & Security
ICTDBS402  Complete database backup and restore Continuity & Security
BSBWOR301 Organise personal work priorities and development  Service Delivery & Governance
ICTICT408 Create technical documentation  Continuous Improvement
ICTICT412 Coordinate and maintain ICT work teams Service Delivery & Governance
ICTICT416 Contribute to the development of strategic plans Continuous Improvement
ICTICT402 Determine project specifications and secure client agreement Continuous Improvement
ICTICT413 Relate to clients on a business level Service Delivery & Governance


Cluster 1 - Core Infrastructure
This cluster has been developed with core business infrastructure in mind.  Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. The depth of knowledge transfer is based on Microsoft SQL Server 2008 and Windows Server. The windows platform holds the greatest percentage of the home and business market and meets the requirement of most businesses.

This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Oracle, Interbase, DB2 and MySQL.

Broad concepts covered

  • Scripting
  • Writing queries
  • Transaction logs
  • Join data from multiple tables
  • Install and configure server software
  • Basic backup and restore principles
  • Storage technologies
  • Import and export of data
  • Database replication
  • Create databases
  • Database integrity using constraints and triggers
  • Stored procedures
  • Transactions and locks
  • Functions
  • Views

Cluster 2 - Continuity & Security
Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed.  The workplace skills provided in this cluster cover a broad range of concepts for business continuity.  Identifying key systems and services is paramount to ensure that business can continue to function effectively.   This cluster delivers outcomes that are broad and transferable across many different systems such as MS SQL, MySQL, Oracle, Gupta SQL, Interbase, Send Mail, Pegasus mail, Lotus Notes GroupWise and many more running on various platforms.

Broad concepts covered

  • Transaction log shipping
  • Database Mirroring
  • Database consistency checking
  • Defragmentation
  • Database mobility
  • Corporate virus management
  • Secure remote access
  • Monitor databases
  • Modify data in tables
  • Database security
  • Automation of admin tasks
  • Disaster recovery

Cluster 3 - Continuous Improvement
Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. The cluster has project management, systems design and planning at its heart. The core training involves an IT Project Management unit. This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.

Broad concepts covered

  • Project lifecycle
  • Identification and definition of Stakeholders
  • Feasibility analysis
  • Project Charters
  • Project team roles
  • Cost and time estimate
  • Communications matrix
  • Quality management
  • Qualitative and quantitative analysis
  • Change management
  • Closeout process
  • Analysis of business need
  • Relationship management
  • Project Implementation
  • Scope creep
  • Delivery and signoff
  • Project Debrief

Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors. 

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that Support staff have the procedures, systems and policies in place to support  correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

  • Active Listening
  • Call handling
  • Service metrics
  • Change Management
  • Problem solving - deductive/inductive
  • Incident and problem management
  • Information gathering
  • Call ownership - perceived and real
  • Quality Assurance
  • Consistency of support
  • Maintenance
  • SLA/OLA/UC management
  • Service Strategy, Design, Transition, Operation and continual improvement

Career Outcomes

Career Outcomes

The qualification is designed to provide individuals with the basic technical skills required by junior systems analysis and design positions.

Possible job titles include:

  • Information Technology Support Analyst
  • Information Technology Designer
  • Systems Support Analyst
  • System Designer
  • Operational Support Analyst
  • Technical Support Analyst

Further Study

Pathways from this qualification include:

Diploma of Systems Analysis and Design (ICA50811), or a range of other diploma qualifications.



Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$60 per week with a $210 enrolment fee¹ $405 per month with a $495 enrolment fee² Pay upfront $2,995, saving $335 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,330
²Payments made over a period of 7 consecutive months, totalling $3,330


Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

  1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
  2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

To find out if you're eligible click here


Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

Location & Date

Course Filter Whats this?
Filter by
Both Online and in Person
Date Location State Delivery Method  
01/04/2015 N/A N/A Enquire Now
01/05/2015 N/A N/A Enquire Now
01/06/2015 N/A N/A Enquire Now
01/07/2015 N/A N/A Enquire Now
03/08/2015 N/A N/A Enquire Now
01/09/2015 N/A N/A Enquire Now
01/10/2015 N/A N/A Enquire Now
02/11/2015 N/A N/A Enquire Now
01/12/2015 N/A N/A Enquire Now


Follow us onFacebook Follow us onLinkedIn Follow us onTwitter Follow us onYoutube