Unit Outline
The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate.
The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance.
Core Units
Unit Codes
|
Core Units
|
Cluster
|
| ICAICT418A |
Contribute to copyright, ethics and privacy in an IT environment |
Continuity & Security |
| ICAWEB403A |
Transfer content to a website using commercial packages |
Continuity & Security |
| ICAWEB424A |
Evaluate and select a web hosting service |
Continuity & Security |
| ICAWEB429A |
Create a markup language document to specification |
Continuity & Security |
| BSBOHS302B |
Participate effectively in OHS communication and consultative processes |
Continuous Improvement |
| ICAICT401A |
Determine and confirm client business requirements |
Continuous Improvement |
| ICAWEB401A |
Design a website to meet technical requirements |
Continuous Improvement |
| ICAWEB402A |
Confirm accessibility of websites for people with special needs |
Continuous Improvement |
Elective Units
Unit Codes
|
Elective Units
|
Cluster
|
| ICAWEB404A |
Maintain website performance |
Continuity & Security |
| ICAWEB407A |
Conduct operational acceptance tests of websites |
Continuity & Security |
| ICADBS403A |
Create basic databases |
Continuity & Security |
| ICAWEB411A |
Produce basic client side script for dynamic web pages |
Continuity & Security |
| ICAWEB415A |
Produce server side script for dynamic web pages |
Continuity & Security |
| ICAWEB425A |
Apply structured query language to extract and manipulate data |
Continuity & Security |
| ICAWEB409A |
Develop cascading style sheets |
Continuity & Security |
| ICAWEB405A |
Monitor traffic and compile website traffic reports |
Continuous Improvement |
| ICAWEB406A |
Create website testing procedures |
Continuous Improvement |
| ICAWEB408A |
Ensure basic website security |
Continuous Improvement |
| CUFPPM404A |
Create storyboards |
Continuous Improvement |
| BSBCRT401A |
Articulate, present and debate ideas |
Continuous Improvement |
| ICAPMG401A |
Support small scale IT projects |
Continuous Improvement |
| ICAICT408A |
Create technical documentation |
Service Delivery & Governance |
Cluster 1 - Core Infrastructure
This cluster has been developed with core business infrastructure in mind. Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. This qualification has a design base and does not focus on core infrastructure.
The learning included in this cluster is to provide under pinning knowledge that will be required for various job roles.
Broad concepts covered
- Copyright and privacy
- Ethics
- Web hosting
- Monitoring techniques
- Website performance
|
- Secure remote access
- Databases
- Scripting
- Page Style
|
Cluster 2 - Continuity & Security
This cluster has been developed with business continuity in mind. Web site developers and administrators must have the skills and knowledge to ensure that web sites are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function and essentially "make money". Many of the skills learned are applicable to many systems. This cluster delivers outcomes that are broad and transferable across systems and are relevant to many different browser and server implementations like Microsoft, Apple, Google and open web architectures.
Broad concepts covered
- Copyright and privacy
- Ethics
- Web hosting
- Monitoring techniques
- Website performance
|
- Secure remote access
- Databases
- Scripting
- Page Style
|
Cluster 3 - Continuous Improvement
This cluster has been developed with business, systems and website improvement in mind. Web site designers and administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. The cluster has project management, systems design and planning at its heart. The core training involves an IT Project Management unit and Software Quality.
This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.
Broad concepts covered
- OH&S requirements
- Technical documentation
- Website design in regards to accessibility
- Traffic monitoring
|
- Testing
- Security
- Concept design
- Project management
|
Cluster 4 - Service Delivery & Governance
Successful website designers and web administrators are generally not successful because of superior technical skills alone. Most have skills and knowledge that ensure they deliver appropriate service through superior communications skills like active listening and situational empathy. Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.
This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that website developers and administrators have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.
Broad concepts covered
- Service metrics
- Change Management
- Problem solving - deductive/inductive
- Incident and problem management
- Service, Strategy, Design, Transition, operation and continual improvement
|
- Quality Assurance
- Consistency of support
- Maintenance
- SLA/OLA/UC management
|