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Diploma of Information Technology

Diploma of Information Technology

Course Code: ICT50115
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The Diploma of Information Technology delivers skills and knowledge around the administration and management of ICT support in small-to-medium enterprises (SMEs), using a wide range of general technologies. Individuals working at this level provide broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming, and web development.

Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.


Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses Vendor Neutral Courses

Upskilled Courses/Workshops

  • Microsoft Academy Windows Server Management
  • Microsoft Academy Windows Server Virtualisation
  • Microsoft Academy Security Design
  • Project Management
  • HTML
  • WHS
  • Business Needs
  • Testing
  • Disaster Recovery
  • Network Attached Storage
  • SOHO Routers/Wireless
  • IT Governance

Pathways into the qualification

Preferred pathways for candidates considering this qualification may include:

  • With demonstrated vocational experience in a range of work environments using a wide range of information technologies


Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.



Assessment is summative and formative with set assignments, project work, and questionnaires.



Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

Units of competency with these elements have a higher function in clusters listed above, and are therefore not delivered as part of Service Delivery and Governance.


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.

 Core Units

Unit Codes
Core Units
BSBWHS501 Ensure a safe workplace Service Delivery & Governance
BSBSUS501 Develop workplace policy and procedures for sustainability Continuous Improvement
ICTICT509 Gather data to identify business requirements Continuous Improvement
ICTICT511 Match IT needs with the strategic direction of the enterprise Continuous Improvement

Unit Codes
Elective Units
ICTSAS517 Use network tools Continuous Improvement 
ICTSAS518 Install and upgrade operating systems Core Infrastructure
ICTSUS5187A Implement server virtualisation for a sustainable ICT system Core infrastructure
ICTSAS503 Perform systems tests Continuous Improvement
ICTNWK524 Install and configure network access storage devices Continuity & Security
ICTNWK525 Configure an enterprise virtual computing environment Core Infrastructure
ICTNWK535 Install an enterprise virtual computing environment  Core Infrastructure
ICTNWK527 Manage an enterprise virtual computing environment Core Infrastructure
ICTNWK531 Configure an internet gateway Core Infrastructure
ICTWEB429 Create a markup language document to specification Continuity & Security
ICTWEB504 Build a document using eXtensible markup language Continuity & Security
ICTTEN5201A Install, configure and test a server Core Infrastructure
ICTICT502 Develop detailed component specifications from project specifications Continuous Improvement
ICTICT504 Confirm transition strategy for a new system Service Delivery & Governance
ICTICT508 Evaluate vendor products and equipment Continuous Improvement
ICTPMG501 Manage IT projects Continuous Improvement

Cluster 1 - Core Infrastructure
Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Novell, Linux, UNIX, CISCO and Juniper.

Broad concepts covered

  • DHCP
  • NetBIOS name resolution
  • LDAP compliant directory services
  • Swap/Page file placement and optimisation
  • Volume/Partition evaluation
  • Server security compliance including patch management
  • Basic backup and restore principles
  • Storage technologies
  • Basic VPN and Network Access Protection
  • RADIUS/IAS policies
  • User management
  • ACLs for file security
  • System Policies
  • File and Print Services
  • Network protocols (IPSec, OSPF, TCP/IP, PPTP, )

Cluster 2 - Continuity & Security
Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function effectively. Breadth of systems is achieved through careful selection of an Enterprise level server and desktop operating system. This cluster delivers outcomes that are broad and transferable across many different systems such as file and print servers, application servers and network component servers running on various platforms.

Broad concepts covered

  • System baseline
  • Monitoring techniques
  • Defragmentation
  • Intrusion Detection
  • Corporate virus management
  • Defence in depth
  • Secure remote access
  • VPN Quarantine
  • NAT
  • IP Masquerade
  • Screened subnets
  • Security protocols (S/MIME, IPSec, L2TP, SSL, PKI)

Cluster 3 - Continuous Improvement
Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. This cluster delivers outcomes that are broad in project methodology, and business needs analysis and are transferrable across multiple industries, systems and platforms. Depth of systems design is achieved through hands on activities in designing many different solutions based on real world scenarios.

Broad concepts covered

  • Project lifecycle
  • Identification and definition of Stakeholders
  • Feasibility analysis
  • Project Charters
  • Project team roles
  • Project Scope
  • Risk impact and mitigation
  • Quality management
  • Qualitative and quantitative analysis
  • Change management
  • Closeout process
  • Analysis of business need
  • Relationship management
  • Project Implementation
  • Scope creep
  • Systems consolidation - Green IT concepts
  • Virtualisation of critical systems
  • Systems optimisation

Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that System Administrators have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

  • Service metrics
  • Change Management
  • Problem solving - deductive/inductive
  • Incident and problem management
  • Information gathering
  • Quality Assurance
  • Consistency of support
  • Maintenance
  • SLA/OLA/UC management
  • Service Strategy, Design, Transition, Operation and continual improvement

Career Outcomes

Career Outcomes

Possible job titles relevant to this qualification include:

  • Information Systems Office Manager
  • Office Systems Administrator
  • IT Office Manager
  • IT Systems Administrator
  • Systems Manager

Microsoft Certification Mapping

This qualification covers the Microsoft learning content for the following Certification:
Microsoft Technology Specialist (MCTS)

  • Windows 7, Configuration (exam 70-680)
All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

Further Study

Pathways from this qualification include:

ICA60111 Advanced Diploma of Information Technology, or other ICA11 Advanced Diploma qualifications

For information about Pathways to University, click here.

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