Course Code: ICT50115

The Diploma of Information Technology delivers skills and knowledge around the administration and management of ICT support in small-to-medium enterprises (SMEs), using a wide range of general technologies. Individuals working at this level provide broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming, and web development. VET FEE-HELP options are available for this course.  Click here for more info on VET FEE-HELP

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 20 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    Course Structure

    This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

    Vendor Courses Vendor Neutral Courses

    Upskilled Courses/Workshops

    • MTA: HTML5 Application Development Fundamentals
    • MCSA: Windows Server 2012
    • MCSE: Desktop Infrastructure
    • ITIL Foundations
    • Project Management
    • HTML
    • WHS
    • Business Needs
    • Testing
    • Disaster Recovery
    • Network Attached Storage
    • SOHO Routers/Wireless
    • IT Governance

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification may include:

    • With demonstrated vocational experience in a range of work environments using a wide range of information technologies

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is summative and formative with set assignments, project work, and questionnaires.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

    Units of competency with these elements have a higher function in clusters listed above, and are therefore not delivered as part of Service Delivery and Governance.

    IT students also have access to Pluralsight's online training library, a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma. 

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    ICTICT509 Gather data to identify business requirements
    ICTICT511 Match ICT needs with the strategic direction of the enterprise
    BSBWHS501 Ensure a safe workplace
    BSBSUS501 Develop workplace policy and procedures for sustainability
    ICTPMG501 Manage ICT projects
    ICTICT508 Evaluate vendor products and equipment
    ICTNWK535 Install an enterprise virtual computing environment
    ICTNWK524 Install and configure network access storage devices
    ICTSAS518 Install and upgrade operating systems
    ICTICT502 Develop detailed component specifications from project specifications
    ICTSAS503 Perform systems tests
    ICTSAS517 Use network tools
    ICTNWK525 Configure an enterprise virtual computing environment
    ICTWEB429 Create a markup language document to specification
    ICTWEB504 Build a document using eXtensible markup language
    ICTNWK531 Configure an internet gateway
    ICTICT504 Confirm transition strategy for a new system
    ICTNWK527 Manage an enterprise virtual computing environment
    ICTSUS5187A Implement server virtualisation for a sustainable ICT system
    ICTTEN5201A Install, configure and test a server
  • Career Outcomes

    Possible job titles relevant to this qualification include:

    • Information Systems Office Manager
    • Office Systems Administrator
    • IT Office Manager
    • IT Systems Administrator
    • Systems Manager

    Microsoft Certification Mapping

    This qualification covers the Microsoft learning content for the following Certification:
    MTA: HTML5 Application Development Fundamentals
    MCSA: Windows Server 2012
    MCSE: Desktop Infrastructure
    ITIL Foundations
    All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    ICT60115 Advanced Diploma of Information Technology, or other ICT Advanced Diploma qualifications

    For information about Pathways to University, click here.

    * Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.

  • Upcoming Courses

    Date Delivery Method  
    14/09/2015 Enquire Now
    01/10/2015 Enquire Now
    12/10/2015 Enquire Now
    02/11/2015 Enquire Now
    09/11/2015 Enquire Now
    23/11/2015 Enquire Now
    01/12/2015 Enquire Now
    07/12/2015 Enquire Now


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