Course Structure
This program has been created with a blend of vendor specific,
vendor neutral and trainer developed materials. Vendor training is
recognised internationally as an industry benchmark for product
specific training. Upskilled uses an online Learning Management
System to manage the delivery, assessment and learning resources.
The program is conducted over a 12 month period through a blended
learning approach of distance, online and teacher led workshops or
webinars.
| Vendor Courses |
Vendor Neutral Courses |
Upskilled Courses/Workshops |
- Microsoft Academy Windows Server
- Microsoft Academy Windows Server Management
- Microsoft Academy Windows Server Virtualisation
- Microsoft Academy Security Design
- Microsoft Academy Network Design
- Microsoft Academy Exchange Server
|
|
- Privacy, Ethics and Copyright
- Business Need
- Disaster Recovery
- Network Attached Storage
- SOHO Routers/Wireless
- IT Governance
|
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
OR
- with demonstrated vocational experience in a range of work
environments in senior network support roles, including
administrator, operations analyst, technician, operations or
support coordinator/technician.
Recognition of Prior Learning (RPL)
Participants often come with experience in one or more ICT
competencies, vocationally acquired from a range of sources (both
formal and otherwise). Upskilled acknowledges the validity of such
experience and encourages candidates to apply for Recognition of
Prior Learning where applicable. Upskilled's RPL Calculator is a
guide to initial RPL standing, although participants are sometimes
entitled to further RPL as enrolment progresses.
Assessment
Assessment is Summative and formative with set assignments,
project work and questionnaires.
Inclusions
Upskilled Information Technology courses include detailed
learning materials, assessments, online trainer support and
certification upon successful completion.
Clusters
The program is broken into 4 logical clusters of training within
the broad category of ICT systems: 1/ Core
Infrastructure; 2/ Continuity &
Security; 3/Continuous Improvement;
and 4/ Service Delivery &
Governance.
Cluster 1 - Core Infrastructure
Infrastructure implementation is the starting point for business
seeking to enable their business through utilising IT systems. The
workplace skills provided in this cluster cover a broad range of
key systems and services. The cluster has both server and
workstation platforms at its heart to ensure a holistic knowledge
base for Systems Administrators. The depth of knowledge transfer is
based on Microsoft Server 2008, Windows 7 and CISCO switching and
routing. This cluster delivers outcomes that are broad in systems
implementation and are relevant to many platforms like Microsoft,
Novell, Linux, UNIX, CISCO and Juniper.
Broad concepts covered
- BIND/DNS
- DHCP
- NetBIOS name resolution
- LDAP compliant directory services
- Swap/Page file placement and optimisation
- Volume/Partition evaluation
- Services/Daemons
- Server security compliance including patch management
- Basic backup and restore principles
|
- Storage technologies
- Basic VPN and Network Access Protection
- RADIUS/IAS policies
- User management
- ACLs for file security
- System Policies
- File and Print Services
- Network protocols (IPSec, OSPF, TCP/IP, PPTP, )
|
Cluster 2 - Continuity & Security
Systems Administrators must have the skills and knowledge to
ensure that business systems are ready, available and capable for
the purpose they were designed. The workplace skills provided in
this cluster cover a broad range of concepts for business
continuity. Identifying key systems and services is paramount to
ensure that business can continue to function effectively. Breadth
of systems is achieved through careful selection of an Enterprise
level server and desktop operating system. This cluster delivers
outcomes that are broad and transferable across many different
systems such as files and print servers, application servers and
network component servers running on various platforms.
Broad concepts covered
- System baseline
- Monitoring techniques
- Defragmentation
- Intrusion Detection
- Corporate virus management
- Defence in depth
|
- Secure remote access
- VPN Quarantine
- NAT
- IP Masquerade
- Screened subnets
- Security protocols (S/MIME, IPSec, L2TP, SSL, PKI)
|
Cluster 3 - Continuous Improvement
Systems Administrators play a key role in business improvement and
must have the skills to offer solutions and alternatives to
business managers to address problems and increase productivity and
in turn, revenue. This cluster delivers outcomes that are broad in
project methodology, and business needs analysis and are
transferrable across multiple industries, systems and platforms.
Depth of systems design is achieved through hands on activities in
designing many different solutions based on real world
scenarios.
Broad concepts covered
- Project lifecycle
- Identification and definition of Stakeholders
- Feasibility analysis
- Project Charters
- Project team roles
- Project Scope
- Risk impact and mitigation
- Cost and time estimate
- Communications matrix
- Quality management
- Qualitative and quantitative analysis
- Change management
|
- Closeout process
- Analysis of business need
- Budget management - top-down - bottom-up
- Relationship management
- Project Implementation
- Scope creep
- Delivery and signoff
- Project Debrief
- Systems Design
- Systems consolidation - Green IT concepts
- Virtualisation of critical systems
- Systems optimisatio
|
Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.
This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that System Administrators have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.
Broad concepts covered
- Service metrics
- Change Management
- Problem solving - deductive/inductive
- Incident and problem management
- Information gathering
- Quality Assurance
|
- Consistency of support
- Maintenance
- SLA/OLA/UC management
- Service Strategy, Design, Transition, Operation and continual
improvement
|
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