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Diploma of Information Technology Systems Administration

Diploma of Information Technology Systems Administration

Course Code: ICT50315
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The Diploma of Information Technology Systems Administration addresses skills and knowledge around the administration of networked computer systems. The qualification is structured around a strong base of core ICT units, with scope for including a range of broader industry-specific units in the fields of virtualisation, sustainability, and project management to suit particular professional needs and interests.


Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses Vendor Neutral Courses Upskilled Courses/Workshops
  • Microsoft Academy Window O/S
  • Microsoft Academy Windows Server
  • Microsoft Academy Windows Server Virtualisation
  • Microsoft Academy Security Design
  • Microsoft Academy Exchange Server
  • Project Management
  • Sustainability
  • Privacy, Ethics and Copyright
  • Business Needs
  • Testing
  • Disaster Recovery
  • Service Desk Analyst 1&2

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • With demonstrated vocational experience in a range of systems administration areas, including systems, internet, and intranet support or similar


Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.



Assessment is summative and formative with set assignments, project work, and questionnaires.



Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).


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Unit Outline

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.

 Core Units
Unit Codes
Core Units
ICTSAS515 Manage the testing process Continuous Improvement
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment Continuity & Security
ICTNWK513 Manage system security Continuity & Security
ICTSAS505 Review and update disaster recovery and contingency plans Continuity & Security
BSBSUS501 Develop workplace policy and procedures for sustainability Continuous Improvement
ICTICT509 Gather data to identify business requirements Continuous Improvement
ICTSAS406 Implement and hand over system components Continuous Improvement
ICTTEN5204A Produce technical solutions from business specifications Continuous Improvement
ICTSAS502 Establish and maintain client user liaison

Service Delivery & Governance

ICTSAS512 Review and manage delivery of maintenance services Service Delivery & Governance
Elective Units
Unit Codes
ICTNWK501 Plan, implement and test enterprise communication solutions Continuity & Security
ICTNWK505 Design, build and test a network server  Core Infrastructure
ICTNWK525 Configure an enterprise virtual computing environment Continuity & Security
ICTNWK535 Install an enterprise virtual computing environment Core Infrastructure
ICTNWK527 Manage an enterprise virtual computing environment Continuity & Security
ICTSAS517 Use network tools Continuity & Security
ICTSAS518 Install and upgrade operating systems Core Infrastructure
ICTSUS5187A Implement server virtualisation for a sustainable ICT system Core Infrastructure
ICTNWK509 Design and implement a security perimeter for ICT networks Core Infrastructure

Cluster 1 - Core Infrastructure
Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. The depth of knowledge transfer is based on Microsoft Server 2008 and Windows 7. Breadth of platforms is achieved through workshops incorporating Open Source platforms and systems. This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Novell, Linux and UNIX.

Broad concepts covered

  • DHCP
  • LDAP compliant directory services
  • Swap/Page file placement and optimisation
  • Server security compliance including patch management
  • Basic backup and restore principles
  • Storage technologies
  • Basic VPN and Network Access Protection
  • User management
  • ACLs for file security
  • System Policies
  • File and Print Services
  • Network protocols (IPSec, OSPF, TCP/IP, PPTP, )

Cluster 2 - Continuity & Security
Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function effectively. Breadth of systems is achieved through careful selection of an Enterprise level firewall and proxy server and the leading mail system in the marketplace. This cluster delivers outcomes that are broad and transferable across many different systems such as MS SQL, MySQL, Oracle, Gupta SQL, Interbase, Send Mail, Pegasus mail, Lotus Notes GroupWise and many more running on various platforms. Firewall/proxy concepts are applicable across many different products like Cisco PIX, Smoothwall, Squid, CheckPoint, ISA, Wolverine and many more.

Broad concepts covered

  • Transaction log shipping
  • Database Mirroring
  • Database consistency checking
  • Defragmentation
  • Database mobility
  • Intrusion Detection
  • Corporate virus management
  • Secure remote access
  • VPN Quarantine
  • NAT
  • IP Masquerade
  • Screened subnets
  • Bastion Host
  • Back to Back firewall configuration
  • Smarthost
  • Cache pre-fetching
  • Security protocols (S/MIME, IPSec, L2TP, SSL, PKI)

Cluster 3 - Continuous Improvement
Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms. Depth of systems design is achieved through hands on activities in designing many different solutions based on real world scenarios.

Broad concepts covered

  • Project lifecycle
  • Identification and definition of Stakeholders
  • Feasibility analysis
  • Project Charters
  • Project team roles
  • Project Scope
  • Risk impact and mitigation
  • Cost and time estimate
  • Communications matrix
  • Quality management
  • Qualitative and quantitative analysis
  • Change management
  • Closeout process
  • Analysis of business need
  • Budget management - top-down - bottom-up
  • Relationship management
  • Project Implementation
  • Scope creep
  • Delivery and signoff
  • Project Debrief
  • Systems Design
  • Systems consolidation - Green IT concepts
  • Virtualisation of critical system
  • Systems optimisation

Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also is the Service Desk Analyst course that focuses on communication skills through activities and role play. Many of the skills learned are applicable across many job roles and industry sectors.

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that System Administrators have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

  • Active Listening
  • Call handling
  • Service metrics
  • Change Management
  • Problem solving - deductive/inductive
  • Incident and problem management
  • Information gathering
  • Call ownership - perceived and real
  • Quality Assurance
  • Consistency of support
  • Maintenance
  • SLA/OLA/UC management
  • Service Strategy, Design, Transition, operation and continual improvement

Career Outcomes

Career Outcomes

Possible job titles relevant to this qualification include:

  • Assistant IT manager
  • Assistant System Manager
  • Internet / Intranet Administrator
  • Internet / Intranet Systems Administrator
  • Systems Administrator

Microsoft Certification Mapping

This qualification covers the Microsoft learning content for the following Certification:
Microsoft Technology Specialist (MCTS)

  • Windows 7, Configuration (exam 70-680)

All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.


Further Study

Pathways from the qualification:

ICA11 Advanced Diploma or Vocational Graduate Certificate qualifications, or other higher education sector qualifications

For information about Pathways to University, click here.


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$70 per week with a $250 enrolment fee¹ $485 per month with a $495 enrolment fee² Pay upfront $3,500, saving $390 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,890
²Payments made over a period of 7 consecutive months, totalling $3,890


Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

  1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
  2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

To find out if you're eligible click here


Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

Location & Date

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