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Diploma of Systems Analysis and Design

Diploma of Systems Analysis and Design

Course Code: ICT50815
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The Diploma of Systems Analysis and Design addresses the skills and knowledge that participants need to determine client business requirements. The qualification routinely leads to roles in the support of project teams engaged in the analysis and redesign of systems to ensure they meet client needs.



Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses Vendor Neutral Courses Upskilled Courses/Workshops
  • Microsoft Academy Windows Server
  • Microsoft Academy SQL Server
  • Project Management
  • Java
  • OH&S
  • Privacy, Ethics and Copyright
  • Business Needs
  • Testing
  • Disaster Recovery
  • Technical Documentation
  • Sustainability
  • Service Desk Analyst 1 & 2


There are no formal entry requirements for this qualification, however the preferred pathway for candidates include:

  • Successful completion of ICA40711 Certificate IV in Systems Analysis and Design, or other relevant qualifications or units equivalent to the core of ICA40711 OR
  • Demonstrated vocational experience in a range of work environments in senior information technology and/or systems roles, including analyst or design roles

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.



Assessment is summative and formative with set assignments, project work, and questionnaires.



Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

Unit Outline

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.

Core Units
Unit Codes
Core Units
ICTDBS502 Design a database Core Infrastructure
ICTICT401 Determine and confirm client business requirements Continuous Improvement
ICTICT403 Apply software development methodologies Core Infrastructure
ICTICT502 Develop detailed component specifications from project specifications Continuous Improvement
ICTICT509 Gather data to identify business requirements Continuous Improvement
ICTICT511 Match ICT needs with the strategic direction of the enterprise Continuous Improvement
ICTSUS6233A Integrate sustainability in ICT planning and design projects Continuous Improvement
ICTTEN5204A Produce technical solutions from business specifications Core Infrastructure
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment Continuity & Security


Elective Units
Unit Codes
Elective Units
ICASAD501A Model data objects Core Infrastructure
ICASAD502A Model data processes Core Infrastructure
ICTPRG515 Review developed software Continuous Improvement
ICTNWK514 Model preferred system solutions Core Infrastructure
ICTPRG518 Monitor the system pilot Continuous Improvement
ICASAS422A Scope implementation requirements Continuous Improvement
ICTPMG501 Manage ICT projects Continuous Improvement
ICASAD605A Elicit ICT requirements Core Infrastructure
ICTICT510 Determine appropriate ICT strategies and solutions Core Infrastructure
BSBWHS501 Ensure a Safe Workplace Service Delivery & Governance
ICASAS502A Model data processes Service Delivery & Governance
ICTSAS601 Implement change-management processes Service Delivery & Governance

Cluster 1 - Core Infrastructure
Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. The depth of knowledge transfer is based on Microsoft SQL Server 2008 and Windows 7. This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Oracle, Interbase, DB2 and MySQL.

Broad concepts covered

  • Scripting
  • Writing queries
  • Transaction logs
  • Join data from multiple tables
  • Install and configure server software
  • Basic backup and restore principles
  • Storage technologies
  • Import and export of data
  • Database replication
  • Create databases
  • Database integrity using constraints and triggers
  • Stored procedures
  • Transactions and locks
  • Functions
  • View

Cluster 2 - Continuity & Security
Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function effectively. This cluster delivers outcomes that are broad and transferable across many different systems such as MS SQL, MySQL, Oracle, Gupta SQL, Interbase, Send Mail, Pegasus mail, Lotus Notes GroupWise and many more running on various platforms.

Broad concepts covered

  • Testing
  • Application review
  • Secure remote access
  • Monitor databases
  • Modify data in tables
  • Database security
  • Automation of admin tasks
  • Disaster recovery

Cluster 3 - Continuous Improvement
Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.

  • Broad concepts covered
  • Identification and definition of Stakeholders
  • Feasibility analysis
  • Project Scope
  • Risk impact and mitigation
  • Cost and time estimate
  • Communications matrix
  • Quality management
  • Qualitative and quantitative analysis
  • Change management
  • Closeout process
  • Analysis of business need
  • Relationship management
  • Project Implementation
  • Scope creep
  • Delivery and signoff
  • Project Debrief
  • Systems Design
  • Systems optimisation

Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance.= At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that Support staff have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

  • Active Listening
  • Call handling
  • Service metrics
  • Change Management
  • Problem solving - deductive/inductive
  • Incident and problem management
  • Information gathering
  • Call ownership - perceived and real
  • Quality Assurance
  • Consistency of support
  • Maintenance
  • Ethics and Privacy

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Career Outcome

Career Outcome

Possible job titles include:

  • Applications Architect
  • Business Analyst
  • Systems Analyst
  • Systems Architect
  • Information Technology Analyst

Further Study

Pathways from the qualification:

ICA11 Advanced Diploma, or Vocational Graduate Certificate qualifications, or other higher education sector qualifications.

For information about Pathways to University, click here.


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$70 per week with a $250 enrolment fee¹ $485 per month with a $495 enrolment fee² Pay upfront $3,500, saving $390 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,890
²Payments made over a period of 7 consecutive months, totalling $3,890


Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

  1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
  2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

To find out if you're eligible click here

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

Location & Date

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01/04/2015 N/A N/A Enquire Now
01/05/2015 N/A N/A Enquire Now
01/06/2015 N/A N/A Enquire Now
01/07/2015 N/A N/A Enquire Now
03/08/2015 N/A N/A Enquire Now
01/09/2015 N/A N/A Enquire Now
01/10/2015 N/A N/A Enquire Now
02/11/2015 N/A N/A Enquire Now
01/12/2015 N/A N/A Enquire Now


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