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Certificate IV in Frontline Management

Certificate IV in Frontline Management

Course Code: BSB40812
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The Certificate IV in Frontline Management is an excellent first instance qualification for supervisors, team leaders, and managerial staff - or for any individual who aspires to a management role in the future. Popular among those with a trade background or who have been promoted into a managerial role for the first time, this qualification is also excellent for established managers looking to progress to the Diploma of Management at a later point.


Course Structure

The Certificate IV in Frontline Management is delivered by expert trainers in 6 x full day workshops scheduled across 9 months of this 12 month program. This approach allows students sufficient time between workshop completion to undertake self-directed learning, assignments, and out-of-class assessment. Workshops engage participants in active discussion, problem-solving exercises, networking opportunities, and presentations related to the building the skills and experience necessary for lead and managing staff.

Participants have the option of undertaking this course online, using Upskilled's customised Learning Management System. The online program is conducted over a 12 month period and employs an approach that blends distance and online education in the management and delivery of learning resources.



There are no formal prerequisites for this qualification.


Recognition of Prior Learning (RPL)

RPL is available for each unit of competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.



Assessment is through participation in the 6 structured workshops, as well as the carrying out of some projects in the workplace.



Upskilled courses include detailed learning materials, assessments, and certification upon successful completion. Lunch, and other refreshments, are included for classroom courses, while online trainer support is included for online delivery.

Unit Outline

Unit Outline

The Certificate IV in Frontline Management comprises 10 units of competency as identified in the National Business Services Training Package. All units must be successfully completed to attain the certificate.

Upskilled arranges units of competency around a series of learning clusters in order to consolidate and customise the overall learning experience. Participants target skills and knowledge across 6 clusters (5 core, 1 elective) as tabulated below.

Core Cluster of Learning

Self-management and professional development

Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence

Associated units of competency

Unit Code
Unit Description
BSBWOR501B Manage personal work priorities and professional development

Operational planning

Addresses the skills and knowledge required to implement an operational plan by monitoring and adjusting operational performance, producing short term plans for the department / section, planning and acquiring resources, and providing reports on performance as required.

Associated units of competency

Unit Code
Unit Description
BSBMGT402A Implement operational plan


Addresses the skills and knowledge required to demonstrate high levels of personal leadership and to be a role model within the work environment. Key focuses: working within teams and with individuals, standards of conduct, initiative, positive influence, and the exercising of discretion and judgement

Associated units of competency

Unit Code
Unit Description
BSBMGT401A Show leadership in the workplace
BSBMGT405A Provide personal leadership


Addresses the skills and knowledge required to determine individual and team development needs, and to facilitate the development of the workgroup. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with management to promote teamwork

Associated units of competency

Unit Code
Unit Description
BSBWOR402A Promote team effectiveness
BSBLED401A Develop team and individuals

Workplace safety and risk

Addresses the skills and knowledge required to implement and monitor an organisation's Occupational Health & Safety (OHS) policies, procedures, and programs to meet legislative requirements. Also, the identification of risks and application of established risk management processes as an aspect of work responsibilities.

Associated units of competency

Unit Code
Unit Description


Implement and monitor WHS policies, procedures and programs to meet legislative requirements


Identify risk and apply risk management processes

Customer Service

Addresses skills and knowledge around customer relationship management, aspects of which include assisting customers to articulate needs, meeting customer needs, and managing networks to ensure customer needs are addressed. The evaluation, implementation, and development of customer service strategies is also a key focus of this module.

Associated units of competency

Unit Code
Unit Description
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs

Other Elective Clusters

These elective clusters are available upon request

Relationship management

Addresses the skills and knowledge required to develop and maintain effective work relationships and networks; to establish, maintain and improve client relationships; and to actively participate in networks to support key business outcomes. This module covers relationship building and negotiation skills as commonly required by workers within an organisation.

Associated units of competency

Unit Code
Unit Description
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks

Written communications

Addresses the skills and knowledge required to design and develop business documents using complex technical features of word processing software. Document planning, drafting, preparation of final text, and the production of complex documents are all components of this module.

Associated units of competency

Unit Code
Unit Description
BSBWRT401A Write complex documents
BSBITU401A Design & develop complex documents

Improvement and innovation

Addresses the skills and knowledge required to be an effective and proactive member of an innovative team, implement an organisation's continuous improvement systems and processes, actively encourage team members to participate in the process, monitor and review performance, and identify opportunities for further improvement.

Associated units of competency

Unit Code
Unit Description
BSBINN301A Promote innovation in a team environment
BSBMGT403A Implement continuous improvement

Career Outcomes

Career Outcomes

Vocational training in Fontline Management is appropriate to virtually any industry sector - sales, trade, manufacturing, retail, administration, services, and more. The building of key competencies in a range of managerial contexts makes this valuable training for anyone tasked with the regular or occasional supervision of others.

Further Study

Pathways from this qualification include:

The Diploma of Management (BSB51107) or other related Management diplomas


Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$60 per week with a $210 enrolment fee¹ $405 per month with a $495 enrolment fee² Pay upfront $2,995, saving $335 (10% discount)

¹Payments made over a period of 52 consecutive weeks, totalling $3,330
²Payments made over a period of 7 consecutive months, totalling $3,330

Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including   Youth Allowance,   Austudy and   AbstudyClick here for more info.

Location & Date

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Both Online and in Person
Date Location State Delivery Method  
14/01/2015 N/A N/A Enquire Now
28/01/2015 N/A N/A Enquire Now
11/02/2015 N/A N/A Enquire Now
25/02/2015 N/A N/A Enquire Now
11/03/2015 N/A N/A Enquire Now
25/03/2015 N/A N/A Enquire Now
08/04/2015 N/A N/A Enquire Now
22/04/2015 N/A N/A Enquire Now
13/05/2015 N/A N/A Enquire Now
27/05/2015 N/A N/A Enquire Now


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