Sales and Customer Contact Courses

All business success is predicated upon a winning approach to sales and the building of outstanding customer relationships. Upskilled's industry leading courses enables participants to plan and execute sales strategy, further their presentation skills, network with confidence, and monitor sales performance at both individual and broader based levels.

Employers know that outstanding sales professionals are a precious commodity

In the commercial sphere, there exists no substitute for the demonstrated ability to close a deal. Consequently, the business of sales - and of making every customer relationship a successful one for all involved - is a discipline that Upskilled qualifications articulate with innovation and precision. Our certificate courses sharpen skills and enhance performance, resulting in superior career outcomes for every participant in what is the most fundamental business capability of all.

Certificate IV

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to Lynda.com
  • Student Reward Program
  • Government Funding Available
  • Certificate IV in Business Sales (BSB40615)

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to lynda.com
    • Student Reward Program
    • Government Funding Available

    This course addresses the skill requirements of roles engaged on the organisational frontline, specifically around the building of successful customer relationships.

    Course Structure

    This course covers 10 units of competency

    Study Mode

    This course is delivered online

    Locations & Dates

    Start when you're ready

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to Lynda.com
    • Student Reward Program
    • Government Funding Available
  • Certificate IV in Customer Engagement (BSB40315)

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to lynda.com
    • Student Reward Program
    • Government Funding Available

    This course addresses the skills required of roles engaged in the organisational frontline, specifically the team-based environments commonly encountered in contact centre situations.

    Course Structure

    This course covers 13 units of competency

    Study Mode

    This course is delivered online

    Locations & Dates

    Start when you're ready

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to Lynda.com
    • Student Reward Program
    • Government Funding Available

Certificate III

  • Certificate III in Customer Engagement (BSB30215)

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to lynda.com
    • Student Reward Program
    • Government Funding Available

    The Certificate III in Customer Engagement reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.

    Course Structure

    This course covers 12 units of competency

    Study Mode

    This course is delivered online

    Locations & Dates

    Start when you're ready

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to Lynda.com
    • Student Reward Program
    • Government Funding Available