Business Faculty FAQs

What sort of materials do I get?

You can find all your course resources online – including access to course material, webinars, videos, discussion forums and assessments.

What about textbooks?

Textbooks are provided for all Diploma courses and some Certificate IV courses. The remaining courses will have all course material available online.

How much time will I need to study every week?

This differs from course to course. On average you will be expected to study for at least 10 hours per week. You will be given 12 months to complete your course.

Can I come to the campus?

All Business courses are 100% online and campus facilities are not provided. The online environment provides everything you need to progress with your learning. Contact your trainer if you feel you need additional support.

Can I sit in on a class if I'm finding the subject difficult?

As our courses offer flexible study arrangements, it differs from Face-to- Face classroom style training. Classes are not scheduled for Business Services, but you can arrange one-to-one mentoring session with your trainer.

What's the online system like and can I see an example?

Yes! Contact an Upskilled Education Manager for a preview on 1300 009 924.

How much contact can I expect to receive from my trainer?

You can expect as much contact as you require. Once you have enrolled, you will receive a welcome email from the Upskilled Support Team telling you how the course works, how to login and who to contact for any issues or difficulties. You will then receive a welcome from your trainer, providing you with the relevant contact details; email, mobile, landline, Skype name. They will also tell you the best times to contact them. All trainers promise a response within 48hrs, whether this be to answer your question, or to advise when they will be able to get back to you. Attendance to the course is measured by contact with your trainer and your online activity– this is expected at least weekly.

Can I take on more subjects so I can finish sooner?

Yes! Once you have completed the pre-course requirements the whole course will be open. This gives you the ability to ‘play to your strengths’ so to speak, meaning that if you are an ace at one or more of the topics you can do that first and get a score on the board early, if you like.

Can I take a break in my studies if work/life gets really busy?

You can request an extension if you are struggling for time to complete an assignment. This request should be made in the first instance via your trainer and is then fed to the Upskilled support team. If you require a deferment from the course itself, you will need to provide reasons for this. Each deferment is considered on its own merits. It is important that the correct processes are followed to ensure that you are not charged fees.

 

IT Faculty FAQs

What sort of materials do I get?

You can find all your course resources online – including access to eLearning, course material and assessments.

What about textbooks?

Textbooks aren’t provided, but you will be advised what books you do need and our online system links you to where you can purchase them. Only a few IT courses require text books.

How much time will I need to study every week?

This differs from course to course. On average you will be expected to study for at least 10 hours per week.

Can I come to the campus?

All IT courses are 100% online and campus facilities are not provided. The online environment provides everything you need to progress with your learning. Contact your trainer if you feel you need additional support.

Can I sit in on a class if I'm finding the subject difficult?

As our courses are flexible study arrangements it differs from Face-to-Face classroom style training. Classes are not scheduled for IT, but you can arrange one-to-one mentoring
session with your trainer.

What's the online system like and can I see an example?

Yes! Contact an Upskilled Education Manager for a preview on 1300 009 924.

How much contact can I expect to receive from my trainer?

You can expect as much contact as you require. Once you have enrolled, you will receive a welcome email from the Upskilled Support Team telling you how the course works, how to login and who to contact for any issues or difficulties. You will then receive a welcome email from your trainer, providing you with the relevant contact details; email, mobile, landline, Skype name. They will also tell you the best times to contact them. All trainers promise a response within 48hrs, whether this be to answer your question, or to advise when they will be able to get back to you. Attendance to the course is measured by contact with your trainer – this is expected at least once a week.

Can I take on more subjects so I can finish sooner?

Yes! Once you have completed the pre-course requirements the whole course will be open. This gives you the ability to ‘play to your strengths’ so to speak, meaning that if you are
an ace at one or more of the topics you can do that first and get a score
on the board early, if you like.

Can I take a break in my studies if work/life gets really busy?

You can request an extension if you are struggling for time to complete an assignment. This request should be made in the first instance via your trainer and is then fed to the Upskilled support team. If you require a deferment from the course itself, you will need to provide reasons for this. Each deferment is considered on its own merits. It is important that the correct processes are followed to ensure that you are not charged fees.