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Student Support

Student Support Large

Upskilled assists every participant to complete our high quality training programs. In the event that you experience difficulties with your studies, we encourage you to consult with your trainer or any member of the Upskilled staff. We ensure that the full resources of our RTO are made available to help you achieve the required level of competency in all qualifications.

Should personal circumstances interfere with your progress, Upskilled's National Education and Compliance Manager is available for consultation. If your needs exceed Upskilled's support capacity, we will refer you onto an appropriate external agency.

Flexible Delivery and Assessment Procedures

Upskilled recognises that not all participants learn in the same manner, and that with an amount of "reasonable adjustment" participants who may not learn best via traditional learning and assessment methods will still achieve good results.

Upskilled is committed to making any reasonable adjustment to meet the needs of a variety of participants. The ability to complete written assessment need not be interpreted as a barrier to competency, provided that the participant can verbally demonstrate competency.

These adjustments may include having someone read assessment materials a participant, or having someone record a participant's spoken responses to assessment questions. Upskilled assists participants to achieve required competency standards wherever possible.

Again, where we cannot assist, we endeavour to refer the process to an appropriate outside agency that can.

For assistance with assessments, email assessments@upskilled.edu.au or call 1300 009 924 and ask for Participant Support.

Trainer Support

Upskilled understands the importance of continued support, advice, and guidance throughout the learning process. For that reason we ensure our trainers are available to provide feedback on assessments, assist in the understanding of course materials, and answer any questions you may have. Simply email or call your trainer as needed.

After hours support

If you require additional support with assessments or course material out of work hours, you can book an appointment with a trainer by phone or via Skype. Simply email studentsupport@upskilled.edu.au or call 1300 009 924 to arrange a suitable time.

Language, Literacy, and Numeracy (LLN) Assistance

Our course materials contain written documentation and limited numerical calculations.

We recognise that not all people are able to read, write, and perform calculations to the same standard. Upskilled endeavours to help participants who may have difficulties with language, literacy, or numeracy.

In the event that a participant's needs exceed our capacities, we will refer the participant to an external support provider such as their local TAFE campus.


 

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