Upskilled assists every participant to complete our high quality
training programs. In the event that you experience difficulties
with your studies, we encourage you to consult with your trainer or
any member of the Upskilled staff. We ensure that the full
resources of our RTO are made available to help you achieve the
required level of competency in all qualifications.
Should personal circumstances interfere with your progress,
Upskilled's National Education and Compliance Manager is available
for consultation. If your needs exceed Upskilled's support
capacity, we will refer you onto an appropriate external
Flexible Delivery and Assessment Procedures
Upskilled recognises that not all participants learn in the same
manner, and that with an amount of "reasonable adjustment"
participants who may not learn best via traditional learning and
assessment methods will still achieve good results.
Upskilled is committed to making any reasonable adjustment to
meet the needs of a variety of participants. The ability to
complete written assessment need not be interpreted as a barrier to
competency, provided that the participant can verbally demonstrate
These adjustments may include having someone read assessment
materials a participant, or having someone record a participant's
spoken responses to assessment questions. Upskilled assists
participants to achieve required competency standards wherever
Again, where we cannot assist, we endeavour to refer the process
to an appropriate outside agency that can.
For assistance with assessments, email firstname.lastname@example.org
or call 1300 009 924 and ask for Participant Support.
Upskilled understands the importance of continued support,
advice, and guidance throughout the learning process. For that
reason we ensure our trainers are available to provide feedback on
assessments, assist in the understanding of course materials, and
answer any questions you may have. Simply email or call your
trainer as needed.
After hours support
If you require additional support with assessments or course
material out of work hours, you can book an appointment with a
trainer by phone or via Skype. Simply email email@example.com
or call 1300 009 924 to arrange a suitable time.
Language, Literacy, and Numeracy (LLN) Assistance
Our course materials contain written documentation and limited
We recognise that not all people are able to read, write, and
perform calculations to the same standard. Upskilled endeavours to
help participants who may have difficulties with language,
literacy, or numeracy.
In the event that a participant's needs exceed our capacities,
we will refer the participant to an external support provider such
as their local TAFE campus.