Chief Executive Officer - Sadiq MerchantSadiq Merchant

Sadiq joined Upskilled during its start-up phase in May 2009. Responsible for setting up the Operations Team, he has also played an integral role in building and growing our Sales and Customer Service capability.  In 2012, Sadiq was  appointed as CEO and is charged with taking Upskilled to the next level.

Before joining Upskilled, Sadiq had more than 6 years in the IT industry, and 5 years in the education sector with a leading RTO. He holds a Bachelor of Engineering in Electronics, and has completed postgraduate studies in Information Systems Management.


Financial Controller - Ravi Sood 

Ravi Sood joined Upskilled in 2012 with 32 years prior experience in accountancy and capital management before joining the team.

Ravi is a Chartered Accountant and has worked in three different continents around the world in various industries with multi-entity organisations from IT, import and distribution, white goods, fine foods, property development, investments, farming and now education.

He is tasked with making sure the businesses bottom line is in tip top shape. To that end, he is good at cost reduction, process improvements, restructuring, capital management, foreign exchange, financial negotiation for special projects and Human Resource management.


National RTO Manager - Michael Williams
Michael Williams

Michael started out with Upskilled in May 2010 to develop and implement IT qualifications and prepare Upskilled to become a Registered Training Organisation (RTO) as the National Education and Compliance Manager and Head of IT Faculty. Michael was appointed as National RTO Manager in June 2016.

Michael holds a Graduate Certificate in Management (IT) from Charles Sturt University, Diplomas of Information Technology (Networking) (Project Management) (Systems Administration), and a Certificate IV in Training and Assessment and will complete a Bachelor of Education (AVWL) in 2016 from the University of South Australia. Michael also holds a number of IT Industry Vendor Certifications from Microsoft, Citrix, CompTIA, and ITIL. Michael has held management roles in a large retail organisation, and various technical and leadership roles within IT organisations. Working as a Microsoft Certified Trainer since 2001, his involvement in IT training became full-time in 2006 when, as a member of a leading National IT training provider, he managed a team of trainers in technical training delivery. 

Michael is now responsible for the RTO’s training and assessment operations across all faculties and manages teams to ensure compliance with various state and commonwealth government standards in order to maintain Upskilled's RTO status. Michael also manages Upskilled's Adelaide office.


General Manager Marketing & Business Development - Michael CrumpMichael Crump

Michael joined the Upskilled team in August 2011 as National Marketing Manager and has since progressed into the role of General Manager Marketing and Business Development where he is responsible for Upskilled's corporate offering.  He is responsible for developing Upskilled's brand and marketing strategy, and manages a small team of marketing specialists.

Michael came to Upskilled from global education provider Study Group, where he was National Marketing Manager for its Career Education Division, and responsible for the domestic recruitment of students for Martin College, The Australian College of Physical Education, and The Australian Institute of Applied Sciences. Prior to this, Michael held senior marketing roles in the technology sector, and spent his early career as a marketing manager with the University of Sydney (various departments) over a 7 year period.

Michael holds a Bachelor of Education (UOW) and Master of Business (Marketing) from the University of Sydney. 


Compliance Manager - Debbie Fox 

Debbie started out with Upskilled in October 2010 in the compliance team of Upskilled. Debbie was appointed as Compliance Manager in June 2016.

Debbie holds a Diploma of Management. Debbie has held management roles in a large retail organisation and various senior administrative roles in large petrochemical organisations that focused on compliance. Debbie manages compliance of various government contracts and standards at both state and commonwealth levels in order to maintain Upskilled's Registered Training Organisation (RTO) status. Debbie works closely with all Upskilled departments ensuring appropriate policies and procedures are created and adhered to.


General Manager Operations - Ben GrigorBen Grigor

Ben joined the Upskilled team back in July 2009, where he started out as an Education Manager responsible for looking after a large portfolio of employers/employees all across Australia.

In 2011, Ben was appointed Sales Team Leader with a focus on looking after the internal and external customers of Upskilled, scheduling courses and continuously streamlining the Sales processes.

Ben is very passionate about Sales and has been working in Sales environments for the past 12 years, and in the Education sector for the past 9 years. Having a deep understanding of the market and being performance driven, Ben is responsible for the growth goals and revenue achievements at Upskilled.

Ben has completed a Bachelor of Science in Information Technology from UTS as well as a Diploma of Management.


Student Support Manager - April Abelgas

April joined Upskilled in 2009 as the sole Operations Administrator in Student Support, providing overall support to all students in accordance with RTO requirements. As the student numbers increased and the Student Support team grew, April was chosen as the Team Leader role of this department.

In June 2016, April was appointed Student Support Manager. She is tasked to ensure that all Upskilled students are provided with the highest level of customer service from our Student Support team.

April holds a Certificate IV in Human Resources and is a dedicated and skilled customer service professional with a versatile administrative support skill set, developed over 10 years experience within such industries as, recruitment, worker’s compensation and education.


BSB Faculty Head - Jay Bakshi

Jay was appointed as Head of BSB Faculty in June 2017.

Jay has been involved with the Vocational Education industry in various roles such as RTO Manager, Compliance and Gvt, Funding, Corporate Trainer, Accounting, Financial Services and Business Trainer. He holds an MBA in Finance and IT, Graduate Diploma of Information Systems, Certificate IV in Finance and Mortgage Broking and Certificate IV in Training and Assessment.

Jay also started his career in an Accounting/Tax Consulting firm as a Tax Consultant looking after clients in two different offices in Sydney.

Jay has his own Accounting Consulting business and uses his business to stay in touch with the industry and as an educator to maintain currency in both industries.


ICT Faculty Head - Charles Lang-Ashe

Charles was appointed as Head of ICT Faculty in April 2017.

Charles has been involved with the IT industry in various technical, leadership and project management (End to End Solution Design, Development and Implementation) roles for over 17 years. He holds a Graduate Certificate in Management (Learning), Advanced Diploma of Networking (Security), Diplomas of Information Technology in IT, Networking, Project Management, Diploma of Management and a Certificate IV in Training.

Charles also holds a number of IT Industry Vendor Certifications from Microsoft, Cisco and ITIL and has been a Microsoft Certified Trainer, Cisco Certified Systems Instructor and Cisco Certified Academy Instructor since 2007.

Charles has rotated between working in the IT industry and as an educator to maintain currency in both industries. He will be focused on the quality of Upskilled's training and courses including the student’s complete journey.