Chief Executive Officer - Jon Lang

Jon Lang

Jon started out with Upskilled leveraging his background in corporate finance consultancy to manage Upskilled's finances, general strategic direction, and operations. His skills and experience encompass every area of corporate finance. Jon's previous experience includes being a key member of a leading corporate finance firm and, prior to this, one of the world's largest investment banks. He has also been involved in conducting corporate training and other related mentoring roles.  In 2012, Jon was appointed joint CEO and is charged with taking Upskilled to the next level.

Jon thrives on developing a deep understanding of the education and training industry, and identifying new business opportunities in order to grow Upskilled's financial viability and internal infrastructure. His commitment to Upskilled's ongoing success makes him a key staff member.

Jon has a Bachelor of Commerce from the University of Sydney, majoring in Finance and Corporations Law. He also holds a Graduate Diploma in Applied Finance from the Financial Services Institute of Australasia.

Chief Executive Officer - Sadiq MerchantSadiq Merchant

Sadiq joined Upskilled during its start-up phase in May 2009. Responsible for setting up the Operations Team, he has also played an integral role in building and growing our Sales and Customer Service capability.  In 2012, Sadiq was  appointed as joint CEO and is charged with taking Upskilled to the next level.

Before joining Upskilled, Sadiq had more than 6 years in the IT industry, and 5 years in the education sector with a leading RTO. He holds a Bachelor of Engineering in Electronics, and has completed postgraduate studies in Information Systems Management.

Chief Financial Officer - Ravi Sood 

Ravi Sood joined Upskilled in 2012 with 32 years prior experience in accountancy and capital management before joining the team.

Ravi is a Chartered Accountant and has worked in three different continents around the world in various industries with multi-entity organisations from IT, import and distribution, white goods, fine foods, property development, investments, farming and now education.

He is tasked with making sure the businesses bottom line is in tip top shape. To that end, he is good at cost reduction, process improvements, restructuring, capital management, foreign exchange, financial negotiation for special projects and Human Resource management.

Head  Business Faculty and Operations Manager - Raphell Poole

Raphell joined Upskilled in January 2016. She has spent equal parts of her career spanning 28 years, in the Public, Corporate, and Education Sectors. The connecting thread throughout Raphell’s career has been education, coaching, mentoring, investigation & research and customer service. Raphell is a true believer in lifelong learning and has comfortably embraced dynamic learning environments, across many educational fields in Europe and Australia, in order to enhance her career. Her qualifications span Classical Performance & Composition, Sports & Recreation Management, Beauty & Hairdressing, Management and Education.

Raphell migrated to Australia from Ireland in 2006 with her husband and daughter and studied at the prestigious Toni & Guy/Tafe Hairdressing Academy in Paddington. She won the award for the Toni & Guy/Tafe Technician of the Year in 2007. Raphell brings to Upskilled, over nine years of training, compliance, administration and operations management experience in the Australian vocational education & training sector, most recently as Education Manager for MEGT, managing their Sydney RTO.

Her qualifications include, Diploma in Performance & Composition, Advanced Diploma in Sports & Recreation Management, Cert III & IV Hairdressing, Diploma in Salon Management, Diploma of Management and Cert IV in Training & Assessment, PRINCE2 and Certificate in Records Management NSW State Records Office.

National Education and Compliance Manager, Head of IT Faculty - Michael Williams

Part of the Upskilled family since May 2010, Michael is responsible for compliance. 

Michael holds a Graduate Certificate in Management (IT) from Charles Sturt University, Diplomas of Information Technology (Networking) (Project Management) (Systems Administration), and a Certificate IV in Training and Assessment. Michael also holds a number of Industry Vendor Certifications from Microsoft, Citrix, CompTIA, and ITIL.Michael has held management roles in a large retail organisation, and various technical and leadership roles within IT organisations. Working as a Microsoft Certified Trainer since 2001, his involvement in IT training became full-time in 2006 when, as a member of a leading National IT training provider, he managed a team of trainers in technical training delivery. various government standards in order to maintain Upskilled's Registered Training Organisation (RTO) status. Michael is responsible for the program development, holistic delivery, and assessment management of Upskilled's IT qualifications. Michael also manages Upskilled's Adelaide office.

National Marketing Manager - Michael CrumpMichael Crump

Michael joined the Upskilled team in August 2011 as National Marketing Manager. He is responsible for developing Upskilled's brand and marketing strategy, and manages a small team of marketing specialists.

Michael came to Upskilled from global education provider Study Group, where he was National Marketing Manager for its Career Education Division, and responsible for the domestic recruitment of students for Martin College, The Australian College of Physical Education, and The Australian Institute of Applied Sciences. Prior to this, Michael held senior marketing roles in the technology sector, and spent his early career as a marketing manager with the University of Sydney (various departments) over a 7 year period.

Michael holds a Bachelor of Education (UOW) and Master of Business (Marketing) from the University of Sydney.

IT Infrastructure and Projects - Michael BaxterMichael Baxter

Michael joined Upskilled in June 2014 as the Information Systems Manager looking after IT infrastructure and Projects, the main focus being BAU with a look to innovate the processes and allowing greater scalability for growth in the company. Originally coming from a teaching role at The University of Western Sydney for six years, Michael moved into IT and has a Development and Operations background in a variety of Educational, Financial and Media companies starting from 2000, leading and developing teams in the IT field.
Although coming from a primarily Linux oriented background he scopes across a large variety of technologies, Michael holds a Bachelor of Science degree with Class One Honours and was studying to complete a PhD. He has also completed a range of Vendor specific short courses in the IT field.

Sales Manager - Ben GrigorBen Grigor

Ben joined the Upskilled team back in July 2009, where he started out as an Education Manager responsible for looking after a large portfolio of employers/employees all across Australia.

In 2011, Ben was appointed Sales Team Leader with a focus on looking after the internal and external customers of Upskilled, scheduling courses and continuously streamlining the Sales processes.

Ben is very passionate about Sales and has been working in Sales environments for the past 12 years, and in the Education sector for the past 9 years. Having a deep understanding of the market and being performance driven, Ben is responsible for the growth goals and revenue achievements at Upskilled.

Ben has completed a Bachelor of Science in Information Technology from UTS as well as a Diploma of Management.