At Metso Minerals (Australia) Limited, Upskilled is our preferred provider for the delivery of the Certificate IV in Frontline Management in our Sydney and Perth sites. By utilising Upskilled in both states, we are able to streamline the coordination of training sessions through a single point of contact for queries and issues. Upskilled is also able to work with our organisation to customise the course to suit out company?s particular needs and wants, an onsite Training Package that ensures consistency across both states. Upskilled excelled in terms of customer service, promptly responding to all queries and administrative tasks in a friendly and professional manner. Our participants found the trainer to be engaging and professional, and always approachable for added support and assistance outside of the classroom training sessions. Participants have shown development in skill sets such as time management, people management, and focus on organisational goals and outcomes. It has been a pleasure partnering with Upskilled for the delivery of our Management Development Program, and I look forward to continue working with them in the future to achieve our training goals.