This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
This course covers 12 units of competency
This course is delivered online
Locations & Dates
Start when you're ready
The Certificate II in Business is delivered by expert trainers in one of three delivery methods: online, classroom, or blended.
The online training program is our most popular delivery method and provides access to a fully customised e-learning environment, MyUpskilled. MyUpskilled includes powerpoint resources, reading materials, discussion boards, forums, access to assessments, resources, videos (including access to the Lynda.com video training library) and blogs. The course is conducted over a 12 month period with one unit of competency expected to be completed each month.
Classroom and Blended delivery formats are also available, but subject to minimum numbers. Please contact our Education managers to find out more about our face-to-face options.
All students will be provided with Smallprint Learner guides (online and/or hardcopy) for each unit of competency.
- Access to fully customised online learning platform, MyUpskilled
- Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of the LMS as well as any administration enquiries
- Regular contact with their trainer via email, telephone and/or LMS communication tools
- Trainer/Student Messaging System
- Unlimited access to world leading video training provider Lynda.com
- Access to Upskilled's Student Rewards Program
There are no formal prerequisites for this qualification.
Recognition Of Prior Learning (RPL)
RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.
A student is deemed competent when all relevant evidence is gathered. Upskilled is receptive to evidence gathered from a variety of sources including our own assessment processes. Upskilled assessment processes include:
- Recognition of Prior Learning/Credit Transfer
- Written/Oral Questions
- Written reports/Portfolio Assessments
- Scenarios/Case Studies
Regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates and attendance at classroom sessions/monthly webinars as required.
The following Units of Competency as identified in the National Business Services must be successfully completed to attain the Certificate II in Business.
|BSBWHS201||Contribute to health and safety of self and others|
|BSBCMM301||Process customer complaints|
|BSBWOR203||Work effectively with others|
|BSBITU201||Produce simple word processed documents|
|BSBINN201||Contribute to workplace innovation|
|BSBWOR202||Organise and complete daily work activities|
|BSBWOR201||Manage personal stress in the workplace|
|BSBIND201||Work effectively in a business environment|
|BSBCMM201||Communicate in the workplace|
|BSBINN301||Promote innovation in a team environment|
|BSBCUS201||Deliver a service to customers|
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Customer service adviser
- Data entry operator
- General clerk
- Payroll officer
- Word processing operator.
For those wishing to continue their study, the preferred pathway from this qualification is the BSB40215 Certificate IV in Business or a range of other Certificate IV qualifications.
Price and Payment Options
Option 1 – Save 15%
Save 15% ($435) when paying upfront. Total course cost: $2,455
Option 2 - 24 Month Interest-free payment plan
No deposit, no interest to pay for 24 months. Get started for just $28 a week! Total course cost: $2,890
Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.
Terms and Conditions Apply
Option 3 - Skilled Capital for ACT Residents
This Upskilled qualification is approved under the Skilled Capital program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the ACT Skills List. For more information on Skilled Capital click here