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ICT20115
Certificate II in

Information, Digital Media and Technology

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
14 units

Summary

In partnership with
Step into the world of information, digital media, and technology with our 12 month course that provides the foundational skills and knowledge to use information and communications technology in any industry. Qualified students will be able to apply basic digital literacy skills to support a wide range of varying occupations across several fields and industries.
In partnership with
Nationally recognised
The best element of my job is the variety of industries that I get to work in. Every engagement brings new challenges.
John Havill
, Director
Read the full testimonial

Detail

Through a mix of vendor specific, vendor neutral, and trainer-developed materials over students will be introduced to the basics of client training, digital literacy, social networking, computer and internet security, and more. A general knowledge of word processing, spreadsheets, creating presentations, and working with social media tools will also be covered. Those who complete the course will be able to seek opportunities in job roles such as an office assistant, records assistant, and junior office support.
  • Course structure

    This course uses a blend of vendor specific, vendor neutral, and trainer-developed materials.

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.

    Vendor Courses* Vendor Neutral Courses Upskilled Courses
    • MOS: Microsoft Office Word 2013
    • MOS: Microsoft Office Excel 2013
    • MOS: Microsoft Office PowerPoint 2013
    • Computer Security and Internet Security Fundamentals
    • Computer Literacy for Windows
    • Introduction to Client Training
    • Effective Listening
    • Digital Literacy - Writing a Great Resume
    • Introduction to Customer Service
    • Using Social Networking to Connect with Word
    • PC Intro and Operation
    • The Command Line Interface
    • Word Processing
    • Spreadsheets
    • Create Presentations
    • Environmental Procedures
    • Work Health and Safety
    • Maintaining Hardware, Software and Consumables
    • Supporting Clients 
    • Social Media Tools

    * Vendor exams are not included in the Upskilled course
  • Entry requirements

    There are no formal entry requirements for this qualification.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Outcomes

This qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.

The program is broken into 8 logical clusters of training within the broad category of ICT systems: 1/ PC Introduction and Operation ; 2/ Use Applications; 3/ Environmental Procedures in the Workplace; 4/ Workplace Health and Safety; 5/ Workplace Communication; 6/ Maintaining Hardware, Software and Consumables; 7/ Recording IT Client Support Requirements; 8/ Social Media Tools.
  • BSBWHS201
    Contribute to health and safety of self and others

    This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

  • BSBSUS201
    Participate in environmentally sustainable work practices

    This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices. It applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions, and work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

  • ICTICT201
    Use computer operating systems and hardware

    This unit describes the skills and knowledge required to select, configure and use computer operating systems and basic computer hardware, including configuring the operating system to work with a variety of hardware peripherals and types of information and communications technology (ICT) equipment. It applies to individuals who may work under supervision and provide support to others using a range of skills to identify and resolve issues.

  • ICTICT202
    Work and communicate effectively in an ICT environment

    This unit describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

  • ICTICT203
    Operate application software packages

    This unit describes the skills and knowledge required to identify, select and operate three commercial software packages, including a word-processing and a spreadsheet application package. It applies to individuals who utilise different software applications within a small to large office environment to produce diverse documents.

  • ICTICT204
    Operate a digital media technology package

    This unit describes the skills and knowledge required to identify, select and use a digital media package and supporting technologies to produce a variety of media rich documents. It applies to individuals who may work under supervision within a small to large office environment and have responsibility for completion of designated tasks, using a range of practical skills and basic technical knowledge.

  • ICTWEB201
    Use social media tools for collaboration and engagement

    This unit describes the skills and knowledge required to establish a social networking presence, using social media tools and applications. It includes the requirement to review, compare, and use different types of social networking tools and applications. It applies to information and communications technology (ICT) personnel who need to develop a social networking web presence for a small or large office environment, using social media tools and applications.

  • ICTSAS202
    Apply problem-solving techniques to routine ICT malfunctions

    This unit describes the skills and knowledge required to apply problem-solving techniques to determine the origin of a routine malfunction and plan for its resolution. It applies to individuals who work under supervision to provide frontline technical support, diagnose technical problems and determine potential solutions. These are key components of this support role.

  • ICTICT205
    Design basic organisational documents using computing packages

    This unit describes the skills and knowledge required to design, create and produce basic organisational documents using application software within organisational guidelines, procedures and policies. It applies to individuals who need to use foundation information and communications technology (ICT) skills in a wide range of varying industry occupations.

  • ICTICT209
    Interact with ICT clients

    This unit describes the skills and knowledge required to provide routine information and communications technology (ICT) support to clients in a professional manner. It applies to individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance.

  • ICTSAS203
    Connect hardware peripherals

    This unit describes the skills and knowledge required to connect hardware peripherals according to instructions. It applies to individuals employed in an information and communications technology (ICT) support role who are required to solve technical hardware and software incompatibility conflicts and problems.

  • ICTSAS204
    Record client support requirements

    This unit describes the skills and knowledge required to record, prioritise and escalate client support requests. It applies to frontline technical support individuals who provide information and communications technology (ICT) client support in a small or large office environment.

  • ICTSAS206
    Detect and protect from spam and destructive software

    This unit describes the skills and knowledge required to reduce the risk of a computer's operation being affected by spam or destructive software. It applies to technical support individuals who, while working under a level of supervision, have responsibility to exercise the discretion required to protect and secure equipment and software in a small or large office environment.

  • ICTSAS208
    Maintain ICT equipment and consumables

    This unit describes the skills and knowledge required to maintain the operation of basic computer hardware and peripherals, including the replacement of consumables. It applies to technical support individuals who, while working under a level of supervision, perform mainly routine tasks within an office environment.

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