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CHC32015

Certificate III in Community Services

Are you interested in a career that involves being hands-on and providing support to individuals? This qualification reflects the role of entry level community services workers who work with people in their communities by providing care-oriented and support services.

This course will equip you with the capabilities to provide day-to-day care and support of individuals or be involved in programs that help communities meet their needs.

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Nationally recognised
Average 12-18 months
12 units of competency
Flexible payments available
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Course Summary

Duration
Average 12-18 months
Units
12 units of competency
If you are interested in providing community support and care, Upskilled's CHC32015 - Certificate III in Community course is for you. This course will prepare you for an entry-level community services worker, where you may work with people on a day-to-day basis in community settings or help to implement programs designed to improve the quality of people's lives.


What you'll learn

This qualification comprises of units that can help you prepare for entry level roles in the community services sector. You'll develop knowledge and skills to become a compassionate professional, learning topics like promoting diversity and coordinating complex case requirements. You'll also develop transferable skills that can prepare you for different work situations.

From this course, you'll learn to:

  • Undertake work with a diverse range of people providing direct client care
  • Providing empathetic and compassionate mental heath care 
  • Proactively work automously and manage various work environments

Other personal skills you may learn along the way include:

  • The ability to work autonomously
  • Be receptive and respond to cultural sensitivity 
  • Managing personal stressors in the work environment
  • Develop the ability to solve complex problems 

 

About Self-Paced Learning
Upskilled wants to ensure that you get the best online learning experience, which is why we offer flexible and self-paced courses to suit your needs.

While online learning provides you with the flexibility of managing both your personal and work schedule, it's important to have a consistent approach so you don't fall behind.

We want to help you succeed, which is why all the courses delivered through Upskilled come with a training plan to help you stay on track.

On average, Upskilled students take approximately 13 months to finish a course.

Simply put, the more hours you dedicate to your course, the closer you'll be to the finish line.
Course Duration
This course is designed to be completed within 12-18 months.

There is no minimum timeframe to complete this course. Students who are highly motivated, well-organised, experienced and committed to making time to study can complete the qualification at an accelerated pace.

Please speak with one of our Education Consultants about your study and course completion goals.
 
Inclusions
By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:
  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Team
  • Specialist trainers
  • Online tutorials
  • Video content access via:
Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.

After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be assigned to assess your eligibility for RPL and/or CT.
Assessment
This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.

 

Role-Playing and Interactive Learning Activities
This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities. 

You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.

While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:
  • Having a study buddy where you can bounce off ideas and help each other with assessments.
  • Online Classrooms where our specialist trainers can go over learning content that's part of your course.
  • Activities that relate to your assessments, which can help boost your knowledge and skills.
Additionally, role-playing is included in some of the learning areas of this course.


Find out how our students actually gain employment after studying.

 

 

Course Detail

This qualification will suit you if you have an interest in gaining a broader skillset to prepare you for entry level roles in the community services industry. As opposed to a specialisation, you'll have the opportunity to learn important skills needed by community services professionals like project work and budget management.

Additionally, you'll learn how to manage legal and ethical compliance, analyse impacts of sociological factors on clients and develop workplace communication strategies.

Course Structure

To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
  • CHCDIV001
    Work with diverse people

    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCCOM005
    Communicate and work in health or community services

    This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

  • HLTWHS002
    Follow safe work practices for direct client care

    This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members. This unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, in both centre-based and home-based service provision.

  • CHCCCS016
    Respond to client needs

    This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. The unit applies to workers in a range of community services contexts who provide person-centred support to clients.

  • HLTWHS006
    Manage personal stressors in the work environment

    This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.

  • CHCDIV002
    Promote Aboriginal and/or Torres Strait Islander cultural safety

    The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCLEG001
    Work legally and ethically

    This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCPRP001
    Develop and maintain networks and collaborative partnerships

    This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.

  • CHCCOM001
    Provide first point of contact

    This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

  • CHCCCS019
    Recognise and respond to crisis situations

    This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

  • CHCMHS001
    Work with people with mental health issues

    This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.

  • CHCPRP003
    Reflect on and improve own professional practice

    This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Completion Certificate

Entry requirements

Start date
There are no formal entry requirements for this course. To make sure you get the most out of training with us, the following enrolment process applies:
  • Once you have inquired, one of our friendly Education Consultants will contact you to ensure you have the right pre-existing knowledge and skills to achieve your chosen qualification.
  • A short language, literacy and numeracy assessment will need to be completed upon enrolment. 


To successfully complete this course, we recommend the following:

  • Have the ability to read and write in English and display numeracy skills up to a minimum level of Year 12.
  • Have access to a modern computer with high-speed internet.
  • Have access to a device with audio/video recording and playback capabilities.
  • Have basic computing skills, including the ability to make and upload short videos.

 
 

Payment Options

Pay Upfront & Save

Save up to 25% when you pay upfront

Discounted Upfront Price: $2,640
 

 

Spread the cost - Payment Plans

No Set-up Fee - Start for just $58 per week* (paid fortnightly or monthly)
Speak to our Education Consultants to know more about our Flexible Payment Plans.
Call 1300 009 924 to find out more. *Terms & Conditions Apply.

 

RRP $3,480

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Certificate III in Community Services

Career outcomes

This qualification could give you several career and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Education pathways
If you successfully complete the CHC52015 - Diploma of Community Services, you may be able to pursue the following related qualifications: This course might include a pathway to university, which are subject to change. Please speak to one of our Education Consultants for more information.
 

Educators

Upskilled's trainers in the CHC faculty have well-rounded skill sets and industry experience to help ensure that you're well-trained and prepared for any career challenge you experience in the community services field. 

Approaching training with empathy, compassion and openness, you'll find that our trainers in the CHC faculty will help you develop the job-ready skills needed to prepare you for a career where you can make a difference everyday.

Below are some of the examples of support you may receive in the CHC faculty:

  • Assessment walkthroughs (recorded)

  • Assessment and Academic support sessions

  • Additional resources and professional development opportunities

  • Peer support and practical practise sessions via Zoom

  • Online recorded Training facilitated by your Trainer/Assessor

FAQs

Why is it important to study a community services course?

Studying a community services course can equip you with the skills and knowledge to pursue a career in the community services industry. The CHC52015 - Diploma of Community Services can help you gain the relevant skill set to further expand your career options, as well as prepare you for challenges you may encounter in the field.

One of the key reasons why people study community services is they either want to change careers, improve their existing skill set or work towards a higher-level role in related areas such as social work, disability, or children and youth.

Upskilled has online courses that can help you pursue specialised areas in the community services industry. These include:

 

What skills can you gain from a community services course?

Some of the core skills you can gain from a community services course include: 
  • Excellent people skills
  • Interpersonal skills
  • Empathy
  • Strong communication skills
  • Ability to undertake admin and organisational tasks

All Upskilled community services courses include role-playing activities that allow you to also work with either your colleagues, family or friends to participate in your assessments. This helps us assess your understanding of the content and provides you with practical training for the industry, alongside the theory-based community services units.
 

 

How to enrol in this course?

To enrol in a community services course with Upskilled, the first step is to fill out an enquiry form for any of the courses you're personally interested in. You'll be required to provide the following details:
  • Your Name
  • Email
  • Phone
You'll also be required to answer the question, 'What best describes you?', which indicates your specific intentions when it comes to your career. This could mean:
  • Changing careers
  • Looking for a promotion
  • Returning to work
  • Starting your career 
  • Expanding your skill set 
This will help our education consultants ask the relevant questions before they start the enrolment process. Once you submit an enquiry form, they should be in touch within 48 hours. 

During your course consultation, education consultants will happily assist if you have questions on:
  • Payment options
  • If you're eligible for the course
  • Community services jobs you can pursue after course completion
Once you're happy with everything, your education consultant will send you through an enrolment form via email. 
 

 

Enquire today

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the CHC32015 - Certificate III in Community Services. Send us an enquiry and we'll get in touch.

*By providing your information, you agree to our Privacy Policy and to receiving email and other forms of communication from Upskilled. You are able to opt-out at any time.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study CHC32015 - Certificate III in Community Services. Submit your details and simply click 'Download'.

Download course guide

Want to know all about this course? Get our course brochure to discover what it's like to study . Submit your details and simply click 'Download'.

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