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ICT40715
Certificate IV in Systems Analysis and Design
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Nationally recognised
Duration 12 months
22 units of competency
Flexible payments available

Course Summary

Duration
12 months
Units
22 units of competency
Please note that Upskilled is no longer taking enrolments for this course. Please contact us to discuss alternatives. 

Kick those analytic skills into gear with our Certificate IV in Systems Analysis and Design, a 12 month course that addresses the knowledge and skills required to analyse and redesign ICT systems according to client business requirements. Students will learn the fundamentals of business writing, leadership, and analysis in an ICT context, along with the technical skills involved in database design and software development.
Course structure

This course uses a blend of vendor specific, vendor neutral, and trainer-developed materials.

The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.
 

Vendor Courses* Vendor Neutral Courses Upskilled Courses/Workshops
  • MTA: Database – Database Fundamentals
  • MCSA: SQL Server 2012/2014 – Querying Microsoft SQL Server 2012/2014; and Administering Microsoft SQL Server 2012/2014 Databases; and Implementing a Data Warehouse with Microsoft SQL Server 2012/2014
  • Writing Research Papers
  • Windows Server 2012R2 Essentials
  • Windows Server 2012: Installation and Configuration
  • Introduction to Copyright
  • Ethics in Leadership
  • Introduction to Business Analysis
  • Business Writing Fundamentals
  • Introduction to Software Testing
  • Project Management
  • Leadership Foundations 
  • ITIL Foundations
  • Developing and Presenting Ideas 
  • Getting Your Point Across
  • Researching
  • Introduction to Database Concepts
  • Introduction to SQL Server
  • Copyright, Ethics, Privacy
  • Business Needs Analysis
  • Translate Business Needs
  • Enterprise Strategic Direction
  • Writing Technical Documentation
  • Testing 
  • Environmental Procedures in the Workplace
  • Introduction to Project Management Principles
  • Project Integration
  • Leader Types
  • Managing Stakeholders
  • Service Desk Analyst
  • The ITIL Framework
  • Articulate and Present Ideas
Inclusions
Upskilled courses include specialised learning materials, and access to:
  • Upskilled’s fully customised online learning platform, MyUpskilled
  • Student Support services
  • your trainer via the trainer/student messaging system
  • webinars; both live and recorded sessions
  • video content access via:
Recognition of Prior Learning / Credit Transfer
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
Assessment
Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
  • Recognition of Prior Learning and/or credit transfer
  • summative and formative assignments
  • written reports and/or portfolio assessments
  • scenarios and/or case studies
  • projects
  • written/oral questions
  • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Course Detail

Through a mix of vendor specific, vendor neutral, and trainer-developed materials over a period  of 12 months, students will be trained in database concepts, technical documentation, software testing, and developing detailed technical designs. Individuals will also learn to complete these tasks while coordinating with ICT work teams. At the end of the course, students can find employment opportunities in roles such as a systems designer, technical support analyst, systems support analyst, and more.

Course Structure

This qualification consists of the core units of competency. All competencies must be successfully completed to attain the qualification.

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.
  • ICTICT401
    Determine and confirm client business requirements

    This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered. It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.

  • ICTICT403
    Apply software development methodologies

    This unit describes the skills and knowledge required to apply traditional and non-traditional systems development methodologies. It applies to individuals in a senior development role who exercise discretion and judgement to create solutions using appropriate technical knowledge and analysis skills.

  • ICTICT405
    Develop detailed technical design

    This unit describes the skills and knowledge required to assist in the development of a detailed technical design. It applies to individuals performing systems design tasks who are required to review and update technical design documents.

  • ICTICT418
    Contribute to copyright, ethics and privacy in an ICT environment

    This unit describes the skills and knowledge required to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an information and communications technology (ICT) environment. It applies to ICT personnel who are required to gather information to determine the organisation’s code of ethics, and protect and maintain privacy policies and system security.

  • ICTPRG405
    Automate processes

    This unit describes the skills and knowledge required to write scripts to automate solutions, by using basic scripting processes, and application-specific scripting options. It applies to individuals who may work in information and communications technology (ICT) support roles and who are required to automate tasks.

  • ICTSAD401
    Develop and present feasibility reports

    This unit describes the skills and knowledge required to research and analyse potential system solutions and present a feasibility report to the client. It applies to individuals required to investigate potential solutions within the context of an information and communications technology (ICT) project.

  • BSBSUS401
    Implement and monitor environmentally sustainable work practices

    This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

  • BSBCRT401
    Articulate, present and debate ideas

    This unit describes the skills and knowledge required to articulate, present and debate ideas in a work or broader life context using creative techniques in order to provoke response, reaction and critical discussion. This unit applies to individuals who contribute and present ideas that may be complex in nature and may relate to new products, services, processes or creative works using a degree of risk taking and storytelling.

  • BSBWOR301
    Organise personal work priorities and development

    This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

  • ICTICT402
    Determine project specifications and secure client agreement

    This unit describes the skills and knowledge required to develop agreed acceptance criteria for information and communications technology (ICT) projects. It applies to individuals who are competent in a wide range of general ICT technologies and support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.

  • ICTICT408
    Create technical documentation

    This unit describes the skills and knowledge required to create technical documentation that is clear to the target audience and easy to navigate. It applies to individuals working as technical writers, designers, developers and support staff who are required to produce technical support documents of their work.

  • ICTICT411
    Select and employ software and hardware testing tools

    This unit describes the skills and knowledge required to select and use software and hardware diagnostic and testing tools. It applies to individuals in a wide range of information and communications technology (ICT) areas who are required to test software and hardware.

  • ICTICT412
    Coordinate and maintain ICT work teams

    This unit describes the skills and knowledge required to establish and manage work teams and their performance in an information and communications technology (ICT) environment. It applies to individuals who are competent in a wide range of general information and communications technologies (ICT) and work in a management capacity within a small to medium enterprise (SME).

  • ICTICT413
    Relate to clients on a business level

    This unit describes the skills and knowledge required to formulate, implement, monitor and adjust service level agreements (SLAs). It applies to individuals who are competent in a wide range of general information and communications technologies (ICT) and provide ICT support to small to medium enterprises (SMEs).

  • ICTICT416
    Contribute to the development of strategic plans

    This unit describes the skills and knowledge required to participate in the planning process and to contribute to the development of strategic plans. It applies to individuals who work in a senior capacity within small-to-medium enterprises (SMEs) and are competent in a wide range of general information and communications technologies (ICT).

  • ICTDBS402
    Complete database backup and restore

    This unit describes the skills and knowledge required to establish backup and recovery procedures, in accordance with organisational requirements, and consistent with the database architecture. It applies to individuals who are technical support personnel, such as help-desk supervisors, information and communications technology (ICT) support technicians, database support technicians and user-support specialists.

  • ICTPMG401
    Support small scale ICT projects

    This unit describes the skills and knowledge required to support the management of low risk, straightforward information and communications technology (ICT) projects within an organisation. It applies to individuals who may work under supervision but have responsibility to ensure workflow is planned and completed in line with requirements.

  • ICTPRG404
    Test applications

    This unit describes the skills and knowledge required to prepare test plans, write test procedures or scripts according to test plans, and maintain test plans and scripts. It applies to individuals who may be responsible for test plan preparation, execution, maintenance, and reporting of tests; as well as defect management in the software development life cycle.

  • ICTDBS401
    Identify physical database requirements

    This unit describes the skills and knowledge required to identify the scope, and the physical and security requirements of a database. It applies to individuals employed as database administrators who are required to plan a database to a user’s requirements.

  • ICTDBS412
    Build a database

    This unit describes the skills and knowledge required to build, implement, test and evaluate a database, using an established design. It applies individuals employed as database administrators and designers who are required to build databases for information storage and retrieval requirements.

  • ICTDBS502
    Design a database

    This unit describes the skills and knowledge required to establish client needs and technical requirements and to design a database that meets those requirements. It applies to individuals employed as database administrators and designers who are required to design databases.

  • ICTPRG412
    Configure and maintain databases

    This unit describes the skills and knowledge required to install a database, manage data, data access and data security, and improve database performance. It applies to individuals responsible for the maintenance and coordination of database operations. They usually work in an organisation, providing daily services as database administrators, database developers, database coordinators, or application developers.

Completion Certificate

You will gain individual certificates after completing each course

Entry requirements

Start date

As a guide, entrants to this program may:

  • have completed year 10, or
  • a qualification at Certificate III level or higher, or
  • 3 years of relevant industry experience in a role that requires the use of written documentation and communication.

You will also need to be at least 18 years at the time of applying for admission. Approval from HOF required

Resource requirements

You will need access to a computer and the internet and have basic computing operational skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • Chrome or Firefox browsers
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
Recording equipment / software required

A digital video recording device (for example a webcam or mobile phone with a camera) and simple recording apps to save and upload videos, images and audio files.

You will also need software such as Windows Media Player, Windows Photo Viewer, or Quicktime to view online videos and images.

Language requirements

This course involves reading, researching and undertaking a range of written and practical assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

Completed English at Year 10 level, you can demonstrate equivalency through one of the following:

Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher;

OR

2 years relevant industry experience in a role that requires the use of written documentation and communication.

Other requirements

Some assessments have Role-Play components and will require other participants to aparticipate as characters in role plays. These are designed to establish simulation and to demonstrate practical and/or oral communication skills. Students will be required to source and arrange these other participants, participants can be family, friends or workplace colleagues.

Career outcomes

The qualification is designed to provide individuals with the basic technical skills required by junior systems analysis and design positions.

Possible job titles include:



Additionally, this qualification could give you several career, vendor and/or further study outcomes. After completing this course, you could explore some of the following outcomes.
University pathways

The pathways available to learners who undertake this qualification include the Diploma of Systems Analysis and Design or a range of other diploma qualifications.

​This course might include a pathway to university. University pathways are current at the time of publishing but are subject to change.

Vendor certification

This qualification covers the learning content for the following Vendor Certification:

  • MTA: Database Fundamentals
  • MCSA: SQL Server 2012
 

All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

* Vendor Certifications are current at the time of publishing but are subject to change.

Educators

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