Course Code: CHC22015

This qualification is entry-level and will teach you how to listen to and understand people’s problems, background and circumstances, and to work with them on the areas they are struggling with. You will also learn to help clients by setting them up with support systems and networks. 

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 9 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    As part of your Certificate II in Community Services studies you will learn how to navigate legal and ethical frameworks, policies and procedures. You will gain the skills and knowledge you need to help clients by setting them up with support systems and networks, and develop plans which will address their immediate and long term struggles.

    You will learn to organise and complete daily work activities as well as manage personal stress in the workplace, preparing you to take on a role in the sector. 

    Course Features

    • Access to fully customised online learning platform, MyUpskilled
    • Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of MyUpskilled as well as any administration enquiries
    • Course material - A text book will be supplied for the course. Other support eLearning materials and instructor created materials will make up the learning content of the course. 
    • Regular contact with their trainer via email, telephone and/or MyUpskilled communication tools
    • Webinars - both live and recorded sessions
    • Access to world leading video training provider Clickview and
    • Access to Upskilled's Student Rewards Program

    Workplace Assessment

    To achieve this qualification, students are required to complete at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

    Applicants are expected to source a service suitable in their area. Support can be given upon request, where Upskilled will in its best endeavour, assist applicants to gain appropriate work experience.

    Course Duration

    This course is delivered online over a period of 12 months. 


    Graduates receive the award CHC22015 Certificate II in Community Services.

    Entry Requirements

    There are no formal entry requirements for this qualification, however Upskilled will assess a students’ ‘academic suitability’ to ensure the student has the best chance of success. 

    • Organisations within the disability services industry require a Criminal Record Check and some states will require additional suitability checks, dependent upon employer prior to undertaking work experience.
    • A Language Literacy and Numeracy skills assessment will be required before enrolment can be confirmed in this course.
    • For those currently working in the industry, a workplace supervisor or manager may be requested to provide evidence of support towards the participants’ competency in the units/qualification. Third Party Reports or observations may be required to be completed as advised by the participants’ assessor.

    Students will be required to have regular access to a computer and internet access to complete this course.

    Recognition of Prior Learning

    Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) options are also available for students on request and assistance will be provided to determine eligibility. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On the job assessments can be conducted to assess current skills and knowledge.

  • Unit Outline

    The program is broken into 3 logical clusters of training: 1/Culture and diversity, 2/Working in Community Services, 3/Risk and Safety Management.  All units must be successfully completed to attain the Certificiate II.

    Unit Code
    Unit Name
    CHCDIV001 Work with diverse people
    CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
    CHCCOM001 Provide first point of contact
    CHCCOM005 Communicate and work in health or community services
    BSBWOR202 Organise and complete daily work activities
    BSBWOR201 Manage personal stress in the workplace
    HLTWHS001 Participate in workplace health and safety
    CHCPRT001 Identify and respond to children and young people at risk
    HLTAID002 Provide basic emergency life support

    Cluster 1 Culture and Diversity

    This cluster has a direct relationship to two units of competence. The ability to understand and communicate in a context of cultural safety and respect is covered within this cluster.

    Cluster 2 working in Community Services

    This cluster has a direct relationship to four units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

    Cluster 3 Risk and safety Management

    This cluster has a direct relationship to three units of competence. This cluster delivers various outcomes that are broad and are relevant to workers working in a range of community services.

  • Career Outcomes

    Possible job titles relevant to this qualification are not limited to but may include:

    • Accommodation support worker
    • Home care assistant
    • Care assistant
    • In-home respite worker
    • Care worker
    • Personal care assistant
    • Community care worker
    • Personal care giver
    • Community house worker
    • Personal care worker
    • Community support worker
    • Residential care worker
    • Support worker
  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($433.50) when paying upfront. Total course cost: $2,456.50

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $28 a week! Total course cost: $2,890


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

  • Upcoming Courses

    Date Delivery Method  
    05/02/2018 Enquire Now
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    09/04/2018 Enquire Now
    07/05/2018 Enquire Now
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    06/08/2018 Enquire Now
    03/09/2018 Enquire Now
    08/10/2018 Enquire Now
    05/11/2018 Enquire Now
    03/12/2018 Enquire Now


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