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ICT40115 & ICT40415
Dual Certificate IV in

Information Technology and Information Technology Networking

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Start date
Enrol Anytime
Duration
12 months
Mode
100% online
Units
30 units

Summary

In partnership with
Study the core skillset you need to work within an Information Technology environment, combined with the knowledge of Information Technology Networking. Students will be trained across a blend of vendor specific, vendor neutral, and trainer-developed materials that focus on the fundamentals of resolving client ICT problems, computers, servers, and networks.
In partnership with
Nationally recognised
Being able to access my course and content whenever I had time allowed me to complete both diplomas quickly and conveniently.
Chad Combes
, Information Technology Support Worker
Read the full testimonial

Detail

Over the course of 12 months, individuals will acquire general skills in working and communicating effectively within an ICT environment, handling client business needs, implementing sustainable work practices ad contributing to the copyright, ethics, and privacy within an ICT space. Students will also obtain technical skills in managing servers, hardware, and web pages; and installing, configuring and testing computer networks.
  • Course structure

    This course uses a blend of vendor specific, vendor neutral, and trainer-developed materials.

    The course is conducted over a 12 month period; within a self-paced online learning environment. Upskilled uses MyUpskilled to manage the delivery and assessment of your course. This means you can learn at your own pace.
     

    Vendor Courses* Vendor Neutral Courses Upskilled Courses
    • MCSA: Windows 10 – Installing and Configuring Windows 10; and Configuring Windows Devices
    • MTA: IT Infrastructure – Networking Fundamentals
    • MTA: IT Infrastructure – Windows Server Administration Fundamentals
    • MTA: IT Infrastructure – Security Fundamentals
    • MTA: Developer - HTML5 Application Development Fundamentals
    • MCSA: Windows Server 2012 – Installing and Configuring Windows Server 2012; and Administering Windows Server 2012; and Configuring Windows Server 2012
    • CCENT
    • Writing Research Papers
    • Setting up a Small Office Network
    • Windows Server 2012: File System and Storage
    • Introduction to Virtualisation
    • Ethics in Leadership 
    • Introduction to Copyright
    • Introduction to HTML, CSS and Javascript
    • Web Servers
    • Introduction to Business Analysis
    • Introduction to Computers, Servers and Networks
    • Threats to Vulnerabilities
    • Virtualisation Disaster Recovery
    • Introduction to Customer Service
    • Project Management
    • Introduction to Client Training
    • Researching
    • Intro Computer Servers and Networks
    • Business Needs Analysis
    • Translate Business Needs
    • Enterprise Strategic Direction
    • Writing Technical Documentation
    • Disaster Recovery 
    • Privacy, Ethics, Copyright
    • Environmental Procedures in the Workplace
    • Providing Support 1 and 2
    • Introduction to Project Management
    • Project Integration
    • Work Health and Safety
    • The ITIL Framework
    • Client Training

    * Vendor exams are not included in the Upskilled course
  • Entry requirements

    There are no formal entry requirements for this qualification.

    Students will need access to a computer, and the internet, and have basic computing skills. A Language Literacy and Numeracy skills assessment may be required before enrolment can be confirmed.

    Preferred pathways for candidates considering this qualification may include:

    • Demonstrated vocational experience in a range of work environments in Information Technology
    • Successful completion of Certificate III in Information, Digital Media, and Technology, or a qualification equivalent
  • Inclusions
    Upskilled courses include specialised learning materials, and access to:
    • Upskilled’s fully customised online learning platform, MyUpskilled
    • Student Rewards Program
    • Student Support services
    • your trainer via the trainer/student messaging system
    • webinars; both live and recorded sessions
    • video content access via:
  • Recognition of Prior Learning (RPL)
    Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course; shortening the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
  • Assessment
    Upskilled takes evidence gathered from a variety of sources to deem a student as competent. Assessment processes might include some or all of the following:
    • Recognition of Prior Learning and/or credit transfer
    • summative and formative assignments
    • written reports and/or portfolio assessments
    • scenarios and/or case studies
    • projects
    • written/oral questions
    • regular training and assessment contact will be maintained by Upskilled in conjunction with the participant and their employer (where applicable). Critical dates during the program will be identified for participants to ensure compliance to assessment due dates, and attendance at monthly webinars as required.

Outcomes

This qualification could give you several career, vendor and/or further study outcomes. After completing this course, you could explore some of the following outcomes.

Subjects

This qualification consists of the below units of competency. All competencies must be successfully completed to attain the qualification.

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.
  • BSBWHS304
    Participate effectively in WHS communication and consultation processes

    This unit describes the skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes. It applies to individuals who participate in WHS communication and consultation processes as part of their work health and safety responsibilities, which are in addition to their main duties.

  • ICTICT202
    Work and communicate effectively in an ICT environment

    This unit describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

  • ICTICT401
    Determine and confirm client business requirements

    This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered. It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.

  • ICTICT418
    Contribute to copyright, ethics and privacy in an ICT environment

    This unit describes the skills and knowledge required to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an information and communications technology (ICT) environment. It applies to ICT personnel who are required to gather information to determine the organisation’s code of ethics, and protect and maintain privacy policies and system security.

  • BSBSUS401
    Implement and monitor environmentally sustainable work practices

    This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

  • ICTNWK401
    Install and manage a server

    This unit describes the skills and knowledge required to install and manage a server. Server management includes initial configuration and testing, ongoing administration, software distribution and updates, profiling and monitoring servers, and troubleshooting. It applies to individuals with competent information and communications technology (ICT) skills, employed in network management or server administration roles.

  • ICTNWK402
    Install and configure virtual machines for sustainable ICT

    This unit describes the skills and knowledge required to develop and implement virtualisation technologies with the goal of providing a more sustainable information and communications technology (ICT) environment. It applies to individuals who work in the network area of organisations and are responsible for the use of virtual machines to increase sustainability.

  • ICTNWK404
    Install, operate and troubleshoot a small enterprise branch network

    This unit describes the skills and knowledge required to utilise networking fundamentals, including wide area network (WAN) technologies, basic security, routing and switching fundamentals, and to configure simple networks. It applies to individuals working in a network support position. They would use the appropriate tools, equipment, software and protocols to install, operate, and troubleshoot, a small enterprise branch network.

  • ICTNWK403
    Manage network and data integrity

    This unit describes the skills and knowledge required to lead the development of asset protection processes, determining threats and implementing controls to mitigate risk. It applies to individuals working as middle managers including information security managers, network engineers and network technicians who are responsible for implementing and managing the organisational disaster recovery and asset protection policy and procedures.

  • ICTTEN416
    Install, configure and test an internet protocol network

    This unit describes the skills and knowledge required to select network elements to meet client business specifications, ensure interoperability within the network, apply network topologies, protocols and security issues, and troubleshoot when required. It applies to individuals who carry out installation, maintenance and upgrade of information and communications technology (ICT) networks, and are employed by telecommunications or information technology networking provisioning companies.

  • ICTNWK401
    Install and manage a server

    This unit describes the skills and knowledge required to install and manage a server. Server management includes initial configuration and testing, ongoing administration, software distribution and updates, profiling and monitoring servers, and troubleshooting. It applies to individuals with competent information and communications technology (ICT) skills, employed in network management or server administration roles.

  • ICTNWK402
    Install and configure virtual machines for sustainable ICT

    This unit describes the skills and knowledge required to develop and implement virtualisation technologies with the goal of providing a more sustainable information and communications technology (ICT) environment. It applies to individuals who work in the network area of organisations and are responsible for the use of virtual machines to increase sustainability.

  • ICTNWK410
    Install hardware to a network

    This unit describes the skills and knowledge required to plan, manage and install new hardware components in a network. It applies to individuals employed in technical information and communications technology (ICT) support roles, such as network administrators, who support network hardware in a peer-to-peer or client-server networked environment.

  • ICTNWK411
    Deploy software to networked computers

    This unit describes the skills and knowledge required to plan, manage and support the installation of new or upgraded software to networked computers according to vendor and organisation specifications. It applies to individuals involved in installing, configuring, maintaining and supporting software, such as network administrators and network support staff.

  • ICTNWK412
    Create network documentation

    This unit describes the skills and knowledge required to determine network requirements, and produce and evaluate appropriate network documentation. It applies to individuals with good task management and competent information and communications technology (ICT) skills, who are working as network administrators, technicians and support personnel.

  • ICTICT404
    Use online learning tools

    This unit describes the skills and knowledge required to use the internet as a resource to acquire knowledge and skills to meet client requirements. It applies to individuals who use the internet to maintain currency of workplace skills.

  • ICTICT405
    Develop detailed technical design

    This unit describes the skills and knowledge required to assist in the development of a detailed technical design. It applies to individuals performing systems design tasks who are required to review and update technical design documents.

  • ICTICT408
    Create technical documentation

    This unit describes the skills and knowledge required to create technical documentation that is clear to the target audience and easy to navigate. It applies to individuals working as technical writers, designers, developers and support staff who are required to produce technical support documents of their work.

  • ICTICT413
    Relate to clients on a business level

    This unit describes the skills and knowledge required to formulate, implement, monitor and adjust service level agreements (SLAs). It applies to individuals who are competent in a wide range of general information and communications technologies (ICT) and provide ICT support to small to medium enterprises (SMEs).

  • ICTSAS410
    Identify and resolve client ICT problems

    This unit describes the skills and knowledge required to record and prioritise client support activities, determine the required resources, solve client information and communications technology (ICT) problems or escalate as necessary. It applies to experienced individuals who apply specialised and technical knowledge and have responsibility for providing support to end users.

  • ICTWEB414
    Design simple web page layouts

    This unit describes the skills and knowledge required to scope web page requirements, and to create and implement designs. It applies to individuals working as web designers and web developers, who apply a wide range of knowledge and skills for basic web development.

  • ICTWEB429
    Create a markup language document to specification

    This unit describes the skills and knowledge required to use a text editor to design, create and save web pages to a given specification, rather than using an authoring tool. It applies to individuals working as web designers and developers who interpret client briefs, generate a framework for internet information, and are resourceful in their application of technology in using a markup language.

  • ICTWEB403
    Transfer content to a website using commercial packages

    This unit describes the skills and knowledge required to transfer content, from a remote location to a web server, using a range of commercial information and communications technology (ICT) products. The objective is the successful upload of new, or revised, information on a website. It applies to individuals who are required to update websites.

  • ICTWEB405
    Monitor traffic and compile website traffic reports

    This unit describes the skills and knowledge required to monitor website traffic and to compile traffic reports as specified. It applies to individuals who are required to maintain websites.

  • ICTWEB420
    Write content for web pages

    This unit describes the skills and knowledge required to write concise, and clear, content for web pages on behalf of a client. It applies to individuals who are proficient communicators in the web development field.

  • ICTNWK407
    Install and configure client-server applications and services

    This unit describes the skills and knowledge required to install, configure, maintain and support server-side applications as well as client applications on network workstations, in both Windows based and Linux based networks. It applies to individuals working as network administrators and network support staff who implement the installation and configuration of client-server based software.

  • ICTNWK405
    Build a small wireless local area network

    This unit describes the skills and knowledge required to build and arrange connectivity to a single zone wireless local area network (WLAN). It applies to individuals with competent information and communications technology (ICT) skills using one wireless access point or wireless router in a small-to-medium enterprise.

  • ICTSAS505
    Review and update disaster recovery and contingency plans

    This unit describes the skills and knowledge required to analyse the impact of the system on the organisation and carry out risk analysis, disaster recovery and contingency planning. It applies to individuals who apply a wide range of higher level technical skills and systematic problem solving approaches in information and communications technology (ICT) related areas.

  • ICTTEN417
    Install, configure and test a router

    This unit describes the skills and knowledge required to undertake router installation and configuration, as part of an upgrade in an existing network or the implementation of a new network. It applies to individuals who carry out installation, maintenance and upgrade of information and communication technologies (ICT) networks.

  • ICTNWK406
    Install, configure and test network security

    This unit describes the skills and knowledge required to install, configure and test network security in an information and communications technology (ICT) network. It applies to individuals working as ICT professionals who install, configure and test secure networks of any size.

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