Course Code: ICT40115

This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.


  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 20 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    Course Structure

    This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

    Vendor Courses Vendor Neutral Courses Upskilled Courses
    • MTA: Windows Server Administration Fundamentals
    • MTA: Networking Fundamentals
    • MTA: Security Fundamentals
    • MTA: HTML5 Application Development Fundamentals
    • MCSA: Windows 8
    • MCSA: Windows Server 2012
    • ITIL Foundations
    • WHS
    • HTML
    • Sustainability
    • Business need
    • Privacy, Ethics and Copyright
    • Service Desk Analyst
    • Hardware - Network basics
    • Technical Documentation
    • Online Learning

    Pathways into the qualification


    • With demonstrated vocational experience in a range of work environments using a range of information technologies

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is summative and formative with set assignments, project work and questionnaires.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

    IT students also have access to Pluralsight's online training library, a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

  • Unit Outline

    Core Units

    Unit Code Unit Description
    BSBWHS304 Participate effectively in WHS communication and consultative processes
    BSBSUS401 Implement and monitor environmentally sustainable work practices
    ICTICT202 Work and communicate effectively in an ICT environment
    ICTICT401 Determine and confirm client business requirements
    ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment


    Unit Code Unit Description
    ICTNWK401 Install and manage a server
    ICTNWK402 Install and configure virtual machines for sustainable ICT
    ICTNWK410 Install hardware to a network
    ICTNWK411 Deploy software to networked computers
    ICTNWK412 Create network documentation
    ICTICT404 Use online learning tools
    ICTICT405 Develop detailed technical design
    ICTICT408 Create technical documentation
    ICTICT413 Relate to clients on a business level
    ICTSAS410 Identify and resolve client ICT problems
    ICTWEB420 Write content for web pages
    ICTWEB414 Design simple web page layouts
    ICTWEB429 Create a markup language document to specification
    ICTWEB403 Transfer content to a website using commercial packages
    ICTWEB405 Monitor traffic and compile website traffic reports
  • Career Outcomes

    This qualification suits individuals who require a wide range of knowledge and skills across basic networking, IT support, database development, programming, and web development support, and working safely and ethically in a sustainable work environment. Possible job titles relevant to this qualification include:

    • Computer Technician
    • Customer Support
    • Information Systems Operator
    • PC Support
    • Systems Administrator
    • Systems Support
    • Technical Support
    • User Support Technician
    • Network Operations Technician

    Microsoft Certification Mapping

    This qualification covers the Microsoft learning content for the following Certification:

    MTA: Windows Server Administration Fundamentals
    MTA: Networking Fundamentals
    MTA: Security Fundamentals
    MTA: HTML5 Application Development Fundamentals
    MCSA: Windows 8
    MCSA: Windows Server 2012
    ITIL Foundations

    All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    ICA50111 Diploma of Information Technology or a range of other diploma qualifications

    * Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.

  • Price and Payment Options

    Option 1 – Save 15%

    Save 15% ($580) when paying upfront. Total course cost: $3,270

    Option 2 - 24 Month Interest-free payment plan

    No deposit, no interest to pay for 24 months. Get started for just $38 a week! Total course cost: $3,850


    Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.

    Terms and Conditions Apply

    Option 3 - Smart and Skilled for NSW Residents

    This Upskilled qualification is approved under Smart and Skilled and may attract a government fee subsidy.  You must meet the individual eligibility criteria to receive subsidised training for a course on the NSW Skills List. For more information on Smart and Skilled click here. 

    Smart and Skilled is a reform of the NSW Vocational Education and Training System which provides participants with a great opportunity to obtain the necessary skills needed to pursue a career through Government-subsidised training. Eligible qualifications range from Certificate I right through to Advanced Diplomas. 

    This qualification is subsidised by the NSW Government. This course is delivered by Nationally Registered Training Organisation, Upskilled Pty Ltd, RTO 40374

    Government Funding and Incentives

    At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

    *Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

  • Upcoming Courses

    Date Delivery Method  
    01/11/2016 Enquire Now
    01/11/2016 Enquire Now
    01/12/2016 Enquire Now


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Student’s testimonial

The lecturers were amazing. One of them to the point that I use as a mentor a couple of years after the course, he was happy to that. Since finishing the course, benefits that I've found in the course I'm actually using now. With myself and my business partner we've created Sydney Select Constructions, we've currently got 8 employees and nearly booked up for 6 to 8 months. What I'd say to anyone thinking of signing up with a course with Upskilled is just get in there, get it started. You'll definitely benefit from it.

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