This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.
This course covers 20 units of competency
This course is delivered online
Locations & Dates
Start when you're ready
This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.
||Vendor Neutral Courses
- MCSA: Windows 10 – Pass Installing and Configuring Windows 10 exam; and Configuring Windows Devices exam
- MTA: IT Infrastructure – Pass Networking Fundamentals exam
- MTA: IT Infrastructure – Pass Windows Server Administration Fundamentals exam
- MTA: IT Infrastructure – Pass Security Fundamentals exam
- MTA: Developer – Pass HTML5 Application Development Fundamentals exam
- MCSA: Windows Server 2012 – Pass Installing and Configuring Windows Server 2012 exam; and Administering Windows Server 2012 exam; and Configuring Windows Server 2012 exam
- Writing Research Papers
- Setting up a Small Office Network
- Windows Server 2012: File System and Storage
- Introduction to Virtualisation
- Ethics in Leadership
- Introduction to Copyright
- Web Servers
- Introduction to Business Analysis
- Intro Computer Servers and Networks
- Ethics in IT
- Business Needs Analysis
- Translate Business Needs
- Enterprise Strategic Direction
- Writing Technical Documentation
Pathways into the qualification
- With demonstrated vocational experience in a range of work environments using a range of information technologies
Recognition of Prior Learning (RPL)
Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.
Assessment is summative and formative with set assignments, project work and questionnaires.
Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.
IT students also have access to the Lynda.com and Pluralsight.com online training libraries. These provide a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.
This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.
The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate.
The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance
||Participate effectively in WHS communication and consultative processes
||Implement and monitor environmentally sustainable work practices
||Work and communicate effectively in an ICT environment
||Determine and confirm client business requirements
||Contribute to copyright, ethics and privacy in an ICT environment
||Install and manage a server
||Install and configure virtual machines for sustainable ICT
||Install hardware to a network
||Deploy software to networked computers
||Create network documentation
||Use online learning tools
||Develop detailed technical design
||Create technical documentation
||Relate to clients on a business level
||Identify and resolve client ICT problems
||Write content for web pages
||Design simple web page layouts
||Create a markup language document to specification
||Transfer content to a website using commercial packages
||Monitor traffic and compile website traffic reports
This qualification suits individuals who require a wide range of knowledge and skills across basic networking, IT support, database development, programming, and web development support, and working safely and ethically in a sustainable work environment. Possible job titles relevant to this qualification include:
- Computer Technician
- Customer Support
- Information Systems Operator
- PC Support
- Systems Administrator
- Systems Support
- Technical Support
- User Support Technician
- Network Operations Technician
This qualification covers the learning content for the following Vendor Certification:
- MTA: Windows Server Administration Fundamentals
- MTA: Networking Fundamentals
- MTA: Security Fundamentals
- MTA: HTML5 Application Development Fundamentals
- MCSA: Windows 10
- MCSA: Windows Server 2012 Web and Application Platform ITIL Foundations
All recommended learning materials for these certifications are provided in this Upskilled Certificate. Microsoft Learning also recommends that you have hands-on experience with the product, along with studying these materials.
Pathways from this qualification include:
ICA50111 Diploma of Information Technology or a range of other diploma qualifications
* Vendor Certifications are current at the time of publishing but are subject to change.
Price and Payment Options
Option 1 – Save 15%
Save 15% ($580) when paying upfront. Total course cost: $3,270
Option 2 - 24 Month Interest-free payment plan
No deposit, no interest to pay for 24 months. Get started for just $38 a week! Total course cost: $3,850
Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney.
Terms and Conditions Apply
Option 3 - Smart and Skilled for NSW Residents
This Upskilled qualification is approved under Smart and Skilled and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the NSW Skills List. For more information on Smart and Skilled click here.
If you're a NSW resident, why not find out now if you're eligible for a Smart and Skilled subsidy?
This qualification is subsidised by the NSW Government. This course is delivered by Nationally Registered Training Organisation, Upskilled Pty Ltd, RTO 40374
Option 4 - Skilled Capital for ACT Residents
This Upskilled qualification is approved under the Skilled Capital program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the ACT Skills List. For more information on Skilled Capital click here.
Centrelink Financial Support Services
This course is approved for Centrelink financial support services, including Youth Allowance, Austudy and Abstudy. Click here for more info.