This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.
This course covers 20 units of competency
This course is delivered online
Locations & Dates
Start when you're ready
This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.
Vendor Neutral Courses
MTA: Windows Server Administration Fundamentals
MTA: Networking Fundamentals
MTA: Security Fundamentals
MTA: HTML5 Application Development Fundamentals
MCSA: Windows 8
MCSA: Windows Server 2012
Privacy, Ethics and Copyright
Service Desk Analyst
Hardware - Network basics
Pathways into the qualification
With demonstrated vocational experience in a range of work environments using a range of information technologies
Recognition of Prior Learning (RPL)
Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.
Assessment is summative and formative with set assignments, project work and questionnaires.
Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.
IT students also have access to
Pluralsight's online training library, a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you. Resources
This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).
Participate effectively in WHS communication and consultative processes
Implement and monitor environmentally sustainable work practices
Work and communicate effectively in an ICT environment
Determine and confirm client business requirements
Contribute to copyright, ethics and privacy in an ICT environment
Install and manage a server
Install and configure virtual machines for sustainable ICT
Install hardware to a network
Deploy software to networked computers
Create network documentation
Use online learning tools
Develop detailed technical design
Create technical documentation
Relate to clients on a business level
Identify and resolve client ICT problems
Write content for web pages
Design simple web page layouts
Create a markup language document to specification
Transfer content to a website using commercial packages
Monitor traffic and compile website traffic reports
This qualification suits individuals who require a wide range of knowledge and skills across basic networking, IT support, database development, programming, and web development support, and working safely and ethically in a sustainable work environment. Possible job titles relevant to this qualification include:
Information Systems Operator
User Support Technician
Network Operations Technician
Microsoft Certification Mapping
This qualification covers the Microsoft learning content for the following Certification:
MTA: Windows Server Administration Fundamentals MTA: Networking Fundamentals MTA: Security Fundamentals MTA: HTML5 Application Development Fundamentals MCSA: Windows 8 MCSA: Windows Server 2012 ITIL Foundations
All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.
Pathways from this qualification include:
ICA50111 Diploma of Information Technology or a range of other diploma qualifications
* Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.
Price and Payment Options
Option 1 – Save 15%
Save 15% ($580) when paying upfront. Total course cost: $3,270
Option 2 - 24 Month Interest-free payment plan
No deposit, no interest to pay for 24 months. Get started for just $38 a week! Total course cost: $3,850
Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes!
Find out more about ZipMoney.
Terms and Conditions Apply Option 3 - Smart and Skilled for NSW Residents
This Upskilled qualification is approved under Smart and Skilled and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the NSW Skills List. For more information on Smart and Skilled
Smart and Skilled is a reform of the NSW Vocational Education and Training System which provides participants with a great opportunity to obtain the necessary skills needed to pursue a career through Government-subsidised training. Eligible qualifications range from Certificate I right through to Advanced Diplomas.
This qualification is subsidised by the NSW Government. This course is delivered by Nationally Registered Training Organisation, Upskilled Pty Ltd, RTO 40374 Government Funding and Incentives
At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.
*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at www.australianapprenticeships.gov.au Centrelink Financial Support Services
This course is approved for Centrelink financial support services, including
Youth Allowance, Austudy and Abstudy. Click here for more info.
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The lecturers were amazing. One of them to the point that I use as a mentor a couple of years after the course, he was happy to that. Since finishing the course, benefits that I've found in the course I'm actually using now. With myself and my business partner we've created Sydney Select Constructions, we've currently got 8 employees and nearly booked up for 6 to 8 months. What I'd say to anyone thinking of signing up with a course with Upskilled is just get in there, get it started. You'll definitely benefit from it.