The Diploma of Information Technology delivers skills and knowledge around the administration and management of ICT support in small-to-medium enterprises (SMEs), using a wide range of general technologies. Individuals working at this level provide broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming, and web development.
This course covers 20 units of competency
This course is delivered online
Locations & Dates
Start when you're ready
This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.
Vendor Neutral Courses
MTA: HTML5 Application Development Fundamentals
MCSA: Windows Server 2012
MCSE: Desktop Infrastructure
Network Attached Storage
Pathways into the qualification
Preferred pathways for candidates considering this qualification may include:
With demonstrated vocational experience in a range of work environments using a wide range of information technologies
Recognition of Prior Learning (RPL)
Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.
Assessment is summative and formative with set assignments, project work, and questionnaires.
Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.
Units of competency with these elements have a higher function in clusters listed above, and are therefore not delivered as part of Service Delivery and Governance.
IT students also have access to
Pluralsight's online training library, a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you. Prerequisites
There are no formal prerequisites for this qualification.
Students will be required to have regular access to a computer and internet access to complete this course.
This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).
The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma.
The program is broken into 4 logical clusters of training within the broad category of ICT systems:
1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance
Unit Code Unit Name ICTICT509 Gather data to identify business requirements ICTICT511 Match ICT needs with the strategic direction of the enterprise BSBWHS501 Ensure a safe workplace BSBSUS501 Develop workplace policy and procedures for sustainability ICTPMG501 Manage ICT projects ICTICT508 Evaluate vendor products and equipment ICTNWK524 Install and configure network access storage devices ICTSAS518 Install and upgrade operating systems ICTICT502 Develop detailed component specifications from project specifications ICTSAS503 Perform systems tests ICTSAS517 Use network tools ICTNWK525 Configure an enterprise virtual computing environment ICTWEB429 Create a markup language document to specification ICTWEB504 Build a document using eXtensible markup language ICTNWK531 Configure an internet gateway ICTICT504 Confirm transition strategy for a new system ICTNWK535 Install an enterprise virtual computing environment ICTNWK527 Manage an enterprise virtual computing environment ICTTEN514 Install, configure and test a server ICTSUS501 Implement server virtualisation for a sustainable ICT system
Possible job titles relevant to this qualification include:
Information Systems Office Manager
Office Systems Administrator
IT Office Manager
IT Systems Administrator
Microsoft Certification Mapping
This qualification covers the Microsoft learning content for the following Certification:
MTA: HTML5 Application Development Fundamentals MCSA: Windows Server 2012 MCSE: Desktop Infrastructure ITIL Foundations
All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.
Pathways from this qualification include:
ICT60115 Advanced Diploma of Information Technology, or other ICT Advanced Diploma qualifications
For information about Pathways to University,
* Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.
Flexible Payment Options
Option 1 – Save 15%
Save 15% ($675) when paying upfront. Total course cost: $3,825
Option 2 - 24 Month Interest-free payment plan
No deposit, no interest to pay for 24 months. Get started for just $44 a week! Total course cost: $4,500
Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes!
Find out more about ZipMoney.
Terms and Conditions Apply Option 3 - Smart and Skilled for NSW Residents
This Upskilled qualification is approved under Smart and Skilled and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the NSW Skills List. For more information on Smart and Skilled
Smart and Skilled is a reform of the NSW Vocational Education and Training System which provides participants with a great opportunity to obtain the necessary skills needed to pursue a career through Government-subsidised training. Eligible qualifications range from Certificate I right through to Advanced Diplomas.
This qualification is subsidised by the NSW Government. This course is delivered by Nationally Registered Training Organisation, Upskilled Pty Ltd, RTO 40374
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