The Diploma of Information Technology delivers skills and knowledge around the administration and management of ICT support in small-to-medium enterprises (SMEs), using a wide range of general technologies. Individuals working at this level provide broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming, and web development. 


Industry recognition
Industry recognition

Complete this course and cover the learning materials required for Vendor Certification

Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

Enquire Now

Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Diploma of Information Technology (ICT50115) – send us an enquiry and we'll get in touch.

Course Description

Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses*
  • MTA: Developer - HTML5 Application Development Fundamentals
  • MCSA: Windows Server 2012 – Installing and Configuring Windows Server 2012; and Administering Windows Server 2012; and Configuring Windows Server 2012
  • MCSE: Mobility - MCSA: Windows 10 plus Deploying Windows Desktop and Enterprise Applications
Vendor Neutral Courses
  • ITIL Foundations
  • Project Management
  • HTML
  • WHS
Upskilled Courses/Workshops
  • Business Needs
  • Testing
  • Disaster Recovery
  • Network Attached Storage
  • SOHO Routers/Wireless
  • IT Governance

* Vendor exams are not included in the Upskilled course

Pathways into the qualification

Preferred pathways for candidates considering this qualification may include:

  • With demonstrated vocational experience in a range of work environments using a wide range of information technologies

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


Assessment is summative and formative with set assignments, project work, and questionnaires.


Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and upon successful completion, certification for ICT50115 Diploma of Information Technology.

Units of competency with these elements have a higher function in clusters listed above, and are therefore not delivered as part of Service Delivery and Governance.

IT students also have access to Pluralsight's online training library, a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


There are no formal prerequisites for this qualification.

Students will be required to have regular access to a computer and internet access to complete this course.


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

Unit Code
Unit Name
ICTICT509Gather data to identify business requirements
ICTICT511Match ICT needs with the strategic direction of the enterprise
BSBWHS501Ensure a safe workplace
BSBSUS501Develop workplace policy and procedures for sustainability
ICTPMG501Manage ICT projects
ICTICT508Evaluate vendor products and equipment
ICTNWK524Install and configure network access storage devices
ICTSAS518Install and upgrade operating systems
ICTICT502Develop detailed component specifications from project specifications
ICTSAS503Perform systems tests
ICTSAS517Use network tools
ICTNWK525Configure an enterprise virtual computing environment
ICTWEB429Create a markup language document to specification
ICTWEB504Build a document using eXtensible markup language
ICTNWK531Configure an internet gateway
ICTICT504Confirm transition strategy for a new system
ICTNWK535Install an enterprise virtual computing environment
ICTNWK527Manage an enterprise virtual computing environment
ICTTEN514Install, configure and test a server
ICTSUS501Implement server virtualisation for a sustainable ICT system

Career Outcomes

Possible job titles relevant to this qualification include:

  • Information Systems Office Manager
  • Office Systems Administrator
  • IT Office Manager
  • IT Systems Administrator
  • Systems Manager

Microsoft Certification Mapping

This qualification covers the Microsoft learning content for the following Certification:
MTA: HTML5 Application Development Fundamentals
MCSA: Windows Server 2012
MCSE: Desktop Infrastructure
ITIL Foundations
All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

Further Study

Pathways from this qualification include:

ICT60115 Advanced Diploma of Information Technology, or other ICT Advanced Diploma qualifications

For information about Pathways to University, click here.

* Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($675) when paying upfront through Upskilled.
Total course cost: $3,825

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $44 a week.
Total course cost: $4,500

Government subsidies

This course is eligible for Smart & Skilled (NSW) and Skilled Capital (ACT) funding. Enquire now to find out if you're eligible.

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