Course Code: ICT50115

The Diploma of Information Technology delivers skills and knowledge around the administration and management of ICT support in small-to-medium enterprises (SMEs), using a wide range of general technologies. Individuals working at this level provide broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming, and web development. VET FEE-HELP options are available for this course.  Click here for more info on VET FEE-HELP

This qualification will be delivered and assessed by Upskilled Pty Ltd (RTO: 40374) on behalf of SMR Learning Services (Trading as TrainSmart Australia, RTO 51771). TrainSmart Australia is the approved VET FEE-HELP provider.


  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 20 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    Course Structure

    This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

    Vendor Courses Vendor Neutral Courses

    Upskilled Courses/Workshops

    • MTA: HTML5 Application Development Fundamentals
    • MCSA: Windows Server 2012
    • MCSE: Desktop Infrastructure
    • ITIL Foundations
    • Project Management
    • HTML
    • WHS
    • Business Needs
    • Testing
    • Disaster Recovery
    • Network Attached Storage
    • SOHO Routers/Wireless
    • IT Governance

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification may include:

    • With demonstrated vocational experience in a range of work environments using a wide range of information technologies

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is summative and formative with set assignments, project work, and questionnaires.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

    Units of competency with these elements have a higher function in clusters listed above, and are therefore not delivered as part of Service Delivery and Governance.

    IT students also have access to Pluralsight's online training library, a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


    There are no formal prerequisites for this qualification.

    When applying for VET FEE-HELP, you will be required to either provide a copy of your Year 12 senior secondary certificate of education or complete a language literacy and numeracy task to ensure that the level of qualification you have selected is appropriate for your study needs.

    If you are applying for VET FEE-HELP assistance there are specific eligibility requirements that you must meet, please view our VET FEE-HELP page for more information.

    Students will be required to have regular access to a computer and internet access to complete this course.


    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma. 

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    ICTICT509Gather data to identify business requirements
    ICTICT511Match ICT needs with the strategic direction of the enterprise
    BSBWHS501Ensure a safe workplace
    BSBSUS501Develop workplace policy and procedures for sustainability
    ICTPMG501Manage ICT projects
    ICTICT508Evaluate vendor products and equipment
    ICTNWK524Install and configure network access storage devices
    ICTSAS518Install and upgrade operating systems
    ICTICT502Develop detailed component specifications from project specifications
    ICTSAS503Perform systems tests
    ICTSAS517Use network tools
    ICTNWK525Configure an enterprise virtual computing environment
    ICTWEB429Create a markup language document to specification
    ICTWEB504Build a document using eXtensible markup language
    ICTNWK531Configure an internet gateway
    ICTICT504Confirm transition strategy for a new system
    ICTNWK526Install an enterprise virtual computing environment
    ICTNWK527Manage an enterprise virtual computing environment
    ICTTEN514Install, configure and test a server
    ICTSUS501Implement server virtualisation for a sustainable ICT system
  • Career Outcomes

    Possible job titles relevant to this qualification include:

    • Information Systems Office Manager
    • Office Systems Administrator
    • IT Office Manager
    • IT Systems Administrator
    • Systems Manager

    Microsoft Certification Mapping

    This qualification covers the Microsoft learning content for the following Certification:
    MTA: HTML5 Application Development Fundamentals
    MCSA: Windows Server 2012
    MCSE: Desktop Infrastructure
    ITIL Foundations
    All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    ICT60115 Advanced Diploma of Information Technology, or other ICT Advanced Diploma qualifications

    For information about Pathways to University, click here.

    * Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.

  • Price and Payment Options

    The full fee for this course is $15,000. This course is approved for VET FEE-HELP,  for more information about VET FEE-HELP click here

    VET FEE-HELP is an Australian Government loan scheme that helps eligible students to pay their tuition fees for higher-level VET courses (at the diploma-level and above) undertaken at approved VET FEE-HELP providers.  VET FEE-HELP loans are repaid through the Australian Taxation Office once your income reaches the minimum threshold for compulsory repayment. For more information about VET FEE-HELP click here

    The fee schedule for this course is available here.

    Upfront and Payment plans are also available for this qualification. Please enquire for more information


  • Upcoming Courses

    Date Delivery Method  
    01/11/2016 Enquire Now
    07/11/2016 Enquire Now
    21/11/2016 Enquire Now
    01/12/2016 Enquire Now
    05/12/2016 Enquire Now
    19/12/2016 Enquire Now
    02/01/2017 Enquire Now


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