The Dual Certificate IV in Information Technology and Information Technology Networking delivers the knowledge individuals require to be competent in a wide range of general information and communications technologies. Qualified students will be able to support small to medium enterprises (SMEs) that require broader ICT support. 


Industry recognition
Industry recognition

Complete this course and cover the learning materials required for Vendor Certification

Get recognised across Australia
Get recognised across Australia

This is a nationally accredited qualification

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

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Sounds just like the course you're after? Speak with a career consultant to discover what it's like to study the Dual Certificate IV in Information Technology and Information Technology Networking (ICT40115/ICT40415) – send us an enquiry and we'll get in touch.

Course Description

These two useful qualifications provide the skills and knowledge required to be competent in a wide range of general information and communications technologies and to support small to medium enterprises (SMEs) that require broader ICT support. You will also be able to install and manage small scale networks, either as an independent network support technician or as part of a team.

Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses*
  • MCSA: Windows 10 – Installing and Configuring Windows 10; and Configuring Windows Devices
  • MTA: IT Infrastructure – Networking Fundamentals
  • MTA: IT Infrastructure – Windows Server Administration Fundamentals
  • MTA: IT Infrastructure – Security Fundamentals
  • MTA: Developer - HTML5 Application Development Fundamentals
  • MCSA: Windows Server 2012 – Installing and Configuring Windows Server 2012; and Administering Windows Server 2012; and Configuring Windows Server 2012
Vendor Neutral Courses
  • Writing Research Papers
  • Setting up a Small Office Network
  • Windows Server 2012: File System and Storage
  • Introduction to Virtualisation
  • Ethics in Leadership 
  • Introduction to Copyright
  • Introduction to HTML, CSS and Javascript
  • Web Servers
  • Introduction to Business Analysis
  • Introduction to Computers, Servers and Networks
  • Threats to Vulnerabilities
  • Virtualisation Disaster Recovery
  • Introduction to Customer Service
  • Project Management
  • Introduction to Client Training
Upskilled Courses
  • Researching
  • Intro Computer Servers and Networks
  • Business Needs Analysis
  • Translate Business Needs
  • Enterprise Strategic Direction
  • Writing Technical Documentation
  • Disaster Recovery 
  • Privacy, Ethics, Copyright
  • Environmental Procedures in the Workplace
  • Providing Support 1 and 2
  • Introduction to Project Management
  • Project Integration
  • Work Health and Safety
  • The ITIL Framework
  • Client Training

* Vendor exams are not included in the Upskilled course

Pathways into the qualification

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


Assessment is summative and formative with set assignments, project work and questionnaires.


Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and upon successful completion, certification for ICT40115/ICT40415 Dual Certificate IV in Information Technology and Information Technology Networking.

IT students also have access to the and online training libraries. These provide a comprehensive online video training library delivered by those in the industry. The content is accessible 24/7 so you can study and further your skills whenever it suits you.  


This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled. Access to a Personal Computer and an internet connection is required to complete any Upskilled IT qualification.

Unit Outline

In total, there are 30 Units of Competency to complete to obtain both qualifications, made up of 15 Core Units and 15 Elective Units. All units must be successfully completed to attain both the Certificate IV in Information Technology (Core and Elective Units) and The Certificate IV in Information Technology Networking (Core Units).

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

Unit Code
Core Unit Name (Information Technology)
BSBWHS304 Participate effectively in WHS communication and consultative processes
BSBSUS401 Implement and monitor environmentally sustainable work practices
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT401 Determine and confirm client business requirements
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
Unit Code
Elective Unit Name (Information Technology)
ICTNWK401 Install and manage a server
ICTNWK402 Install and configure virtual machines for sustainable ICT
ICTNWK410 Install hardware to a network
ICTNWK411 Deploy software to networked computers
ICTNWK412 Create network documentation
ICTICT404 Use online learning tools
ICTICT405 Develop detailed technical design
ICTICT405 Develop detailed technical design
ICTICT408 Create technical documentation
ICTICT413 Relate to clients on a business level
ICTSAS410 Identify and resolve client ICT problems
ICTWEB420 Write content for web pages
ICTWEB414 Design simple web page layouts
ICTWEB429 Create a markup language document to specification
ICTWEB403 Transfer content to a website using commercial packages
ICTWEB405 Monitor traffic and compile website traffic reports
Unit Code
Core Unit Name (Information Technology Networking)
ICTTEN416 Install, configure and test an internet protocol network
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
ICTNWK403 Manage network and data integrity
ICTNWK404 Install, operate and troubleshoot a small enterprise branch network
ICTTEN417 Install, configure and test a router
ICTPMG401 Support small scale ICT projects
ICTSAS505 Review and update disaster recovery and contingency plans
ICTNWK405 Build a small wireless local area network
ICTNWK406 Install, configure and test network security
ICTNWK407 Install and configure client-server applications and services

Career Outcome

This qualification suits individuals who require a wide range of knowledge and skills across basic networking, IT support, network management, administrator database development, programming, and web development support.

Possible job titles relevant to this qualification include:

  • Computer Technician
  • Customer Support
  • Information Systems Operator
  • PC Support
  • Systems Administrator
  • Systems Support
  • Technical Support
  • User Support Technician
  • Network Operations Technician
  • Network Support
  • Network Operations Support
  • Network Operations Technician
  • Network Technician
  • Network Support Technician

Vendor Certification

This qualification covers the learning content for the following Vendor Certification*:

  • MTA: Windows Server Administration Fundamentals
  • MTA: Networking Fundamentals
  • MTA: Security Fundamentals
  • MTA: HTML5 Application Development Fundamentals
  • MCSA: Windows 10
  • MCSA: Windows Server 2012 Web and Application Platform ITIL Foundations

All recommended learning materials for these certifications are provided in this Upskilled Certificate. Microsoft Learning also recommends that you have hands-on experience with the product, along with studying these materials.

Further Study

Pathways from this qualification include:

 * Vendor Certifications are current at the time of publishing but are subject to change.

Flexible Payment Options

Upskilled offers three flexible payment options for our students. Enquire now for more information on payment methods and government funding.

Pay up-front

Save 15% ($816) when paying upfront through Upskilled.
Total course cost: $4,624

Interest free payments

No deposit, no interest to pay for 24 months with ZipMoney. Get started for just $52 a week.
Total course cost: $5,440

Government subsidies

No government funding available

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