Customer Relationship Management course provides extensive understanding of the development and importance of customer relationship management in a business. Through Upskilled’s Customer Relationship Management training, participants will learn the meaning and purpose of customer relationship management as an integral part of the business strategic direction.

After completing this course, students will be able to identify the areas that need improvement, recommend solutions to enhance current strategies, process and procedures in handling customers and set organizational objectives with customers’ stake as top priority. This Customer Relationship Management course is applicable and can be taken by any person dealing with customers, and those who would like to gain more knowledge in handling customers and developing benefits that will create and provide value to the customers.

100% online delivery
100% online delivery

Study this course online - anytime, anywhere

Your support team
Your support team

A dedicated support team is available to help you each step of the way

Statement of Attainment
Statement of Attainment

Issued after the successful completion of an assessed short course

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Course Description

Course Structure

Upskilled uses a customised online Learning Management System to manage the delivery of learning resources. The program is self paced and requires the participant to interact with the online learning materials and undertake a certain degree of self-directed learning.


Students are assigned a Trainer who will mark assessments and provide support throughout the course.  Short courses which are assessed and map towards one of Upskilled’s qualifications will count as Credit Transfer towards that qualification.  A Statement of Attainment will be issued after the successful completion of an Assessed Short Course.


There are no formal pre-requisites for this short course

Unit Outline

Unit Code Unit Description
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs

Career Outcomes

At the conclusion of this course, participants will be able to

  • Advise on customer service needs
  • Assist customer to articulate needs
  • Satisfy complex customer needs
  • Manage networks to ensure customer needs are addressed
  • Support implementation of customer service strategies
  • Evaluate and report on customer service

Related Qualifications

Incorporating the following units of competency

  • BSBCUS401B Coordinate implementation of customer service strategies
  • BSBCUS402B Address customer needs


Choose between assessed and non-assessed options, paid as a single upfront payment

Assessed Non-Assessed
$780 plus GST N/A
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