Sales & Customer Service Training

Searching for customer service training courses? Study through Upskilled and enjoy the flexibility of studying from home at your own pace. Our courses even allow you to start today. We have a dedicated team of support staff standing by to answer your course-related questions and provide expert guidance on how to access government funding.

Certificate IV

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to Lynda.com
  • Student Reward Program
  • Government Funding Available
  • Certificate IV in Business Sales (BSB40615)

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to lynda.com
    • Student Reward Program
    • Government Funding Available

    This course addresses the skill requirements of roles engaged on the organisational frontline, specifically around the building of successful customer relationships.

    Course Structure

    This course covers 10 units of competency

    Study Mode

    This course is delivered online

    Locations & Dates

    Start when you're ready

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to Lynda.com
    • Student Reward Program
    • Government Funding Available
  • Certificate IV in Customer Engagement (BSB40315)

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to lynda.com
    • Student Reward Program
    • Government Funding Available

    This course addresses the skills required of roles engaged in the organisational frontline, specifically the team-based environments commonly encountered in contact centre situations.

    Course Structure

    This course covers 13 units of competency

    Study Mode

    This course is delivered online

    Locations & Dates

    Start when you're ready

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to Lynda.com
    • Student Reward Program
    • Government Funding Available

Certificate III

  • Certificate III in Customer Engagement (BSB30215)

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to lynda.com
    • Student Reward Program
    • Government Funding Available

    The Certificate III in Customer Engagement reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.

    Course Structure

    This course covers 12 units of competency

    Study Mode

    This course is delivered online

    Locations & Dates

    Start when you're ready

    • Studying online
    • Payment Option
    • Nationally Recognised
    • Rolling Start Dates
    • Access to Lynda.com
    • Student Reward Program
    • Government Funding Available

Be the first port of call

All businesses, regardless of geography, industry, sector and maturity, are driven by sales. When sales revenue is high, an organisation can change, progress, and experiment. When it’s low, day-to-day commerce can turn into a battle for survival.

That’s why superstar sales staff are so highly valued, regularly earning strong commissions while remaining untouchable amidst cyclical downturns and redundancies.

Sales amd customer service training programs, such as those offered by Upskilled, can help you develop in this competitive field, increasing your confidence in areas such as communication, teamwork, and product and service knowledge.

Our Certificate III in Customer Engagement covers 12 units of competency and is designed for students currently undertaking complex customer interaction. The course has particular benefits for team leaders.

Upskilled’s other sales training courses include a Certificate IV in Business Sales and a Certificate IV in Customer Engagement. Both provide additional customer service skills training, with the former covering topics such as identifying and planning sales prospects, implementing sales plans, network establishment, and how to address customer needs. The latter course covers many of the same areas, but is more focused on the skills required in the team-based environments commonly found in contact centres.