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Cluster 1 - Facilitate Business Analysis

This cluster has a direct relationship to the core unit of competence. Business analysis is the starting point for strategic management of IT systems. The cluster has business analysis at its heart, equipping IT managers with the holistic knowledge required to meet the needs of most businesses.

This cluster delivers outcomes that are broad in analysis and project management and are relevant to many different types of businesses. 

Broad concepts covered 

  • Enterprise Analysis
  • Project Management
  • Triple Threat Project Management
  • Advanced Project Management Skills
  • Problem Solving Methods
  • Writing for Business
  • Writing Research Papers
  • Writing Articles
 

Cluster 2 - Manage ICT Services

This cluster has a direct relationship to the first of the elective units of competence. IT Governance is a key starting point in the management of IT services. ITIL or the Information Technology Infrastructure Library has become the defacto standard for IT governance.

The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has ITIL and ISO20000 at its heart, equipping IT managers with the holistic knowledge required to meet the needs of most businesses.

This cluster delivers outcomes that are broad in IT service provision and are relevant to many different types of businesses. 

Broad concepts covered

  • Service Metrics
  • Change Management
  • Problem Solving – deductive/inductive
  • Incident and Problem Management
  • Information Gathering
  • Quality Assurance
  • Consistency of Support
  • Maintenance
  • SLA/OLA/UC Management
  • Service Strategy, Design, Transition, Operation and Continual Improvement
 

Cluster 3 - Integrating Sustainability in IT Planning and Design Projects

This cluster has a direct relationship to the second of the elective units of competence. Sustainability is no longer a buzz term; or seen as trendy or ‘leading edge’. It is now viewed as the responsibility of each business in being an effective community member.

Sustainability is at the core of this cluster and aligns sustainable practice to standard business practise. The workplace skills provided in this cluster cover a broad range of key systems and services. This cluster will enable you to ensure a business requirements can be met sustainably on most, if not all occasions. 

This cluster delivers outcomes that are broad in sustainability and are relevant to many different types of businesses. 

Broad concepts covered

  • Green IT Approach
  • Digital Waste Responsibility
  • IT as a Green Enabler
  • IT System Auditing
  • CO2 Tools/Calculators
  • Carbon Footprint Identification
 

Cluster 4 - Develop Cloud Computing Strategies for a Business

This cluster has a direct relationship to the third of the elective units of competence. Cloud computing offers a low total cost of ownership for businesses to develop connected online IT systems and services.

This cluster is designed to allow you, the IT Manager, to make informed decisions about your organisation’s cloud presence. The cluster will address concerns around security and other issues.

The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster will enable you to ensure that business requirements can be met by cloud technologies on most, if not all occasions.
 
This cluster delivers outcomes that are broad in cloud computer offerings and are relevant to many different types of businesses. 

Broad concepts covered

  • Private Cloud
  • Hybrid Cloud
  • Strategy and Innovation
  • Virtualisation
  • Azure Security
  • Google Platform
  • APIs
  • JavaScript
  • Cloud Design

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