Student Support Large

Upskilled assists every participant to complete our high quality training programs. In the event that you experience difficulties with your studies, we encourage you to consult with your trainer or any member of the Upskilled staff. We ensure that the full resources of our Registered Training Organisationare made available to help you achieve the required level of competency in all qualifications.

Should personal circumstances interfere with your progress, please contact Student Support. If your needs exceed Upskilled's support capacity, we will refer you onto an appropriate external agency.

Flexible Delivery and Assessment Procedures

Upskilled recognises that not all participants learn in the same manner, and that with an amount of "reasonable adjustment" participants who may not learn best via traditional learning and assessment methods will still achieve good results.

Upskilled is committed to making any reasonable adjustment to meet the needs of a variety of participants. The ability to complete written assessment need not be interpreted as a barrier to competency, provided that the participant can verbally demonstrate competency.
These adjustments may include having someone read assessment materials a participant, or having someone record a participant's spoken responses to assessment questions. Upskilled assists participants to achieve required competency standards wherever possible.
Again, where we cannot assist, we endeavour to refer the process to an appropriate outside agency that can.

For assistance with assessments, email or call 1300 009 924 and ask for Student Support.

Trainer Support

Upskilled understands the importance of continued support, advice, and guidance throughout the learning process. For that reason we ensure our trainers are available to provide feedback on assessments, assist in the understanding of course materials, and answer any questions you may have. Simply email or call your trainer as needed.

After hours support

If you require additional support with assessments or course material out of work hours, you can book an appointment with a trainer by phone or via Skype. Simply email or call 1300 009 924 to arrange a suitable time.

Language, Literacy, and Numeracy (LLN) Assistance

Our course materials contain written documentation and limited numerical calculations.
We recognise that not all people are able to read, write, and perform calculations to the same standard. Upskilled endeavours to help participants who may have difficulties with language, literacy, or numeracy.
In the event that a participant's needs exceed our capacities, we will refer the participant to an external support provider such as the Reading and Writing Hotline.
The reading and writing hotline is a national telephone adult literacy referral service, funded by the Australian Government Department of Education, Science and Training. Experienced teachers can provide callers with advice on ways to improve reading, writing, and numeracy skills and give information on adult literacy and numeracy classes in your local area.  The hotline is open 24 hours. Phone 1300 6555 06 from anywhere in Australia at the cost of a local call.

Language, Literacy and Numeracy Program (LLNP)

The LLNP provides language, literacy and numeracy training for eligible clients. The program seeks to improve clients' language, literacy and/or numeracy with the expectation that such improvements will enable them to participate more effectively in training or in the labour force and lead to greater gains for society in the longer term. Eligible clients are referred to an LLNP provider by Referring Agencies, currently Centrelink and Job Network Members.