Cluster 1 - Core Infrastructure

Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. Microsoft Server, Windows Desktop and virtualisation. The windows platform holds the greatest percentage of the home and business market and meets the requirement of most businesses.

This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Novell, Linux and UNIX.

Broad concepts covered

  • DHCP
  • NetBIOS name resolution
  • LDAP compliant directory services
  • Swap/Page file placement and optimisation
  • Volume/Partition evaluation
  • Services/Daemons
  • Server security compliance including patch management
  • Basic backup and restore principles
  • Storage technologies
  • Basic VPN and Network Access Protection
  • RADIUS/IAS policies
  • User management
  • ACLs for file security
  • System Policies
  • File and Print Services
  • Network protocols (IPSec, OSPF, TCP/IP, PPTP)
  • Virtualisation 

Cluster 2 - ICT Systems Continuity & Security
Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function effectively. This cluster delivers outcomes that are broad and transferable across systems like files and print servers, application servers and network component servers running on various platforms.

Broad concepts covered

  • System baseline
  • Monitoring techniques
  • Intrusion Detection
  • PowerShell
  • Secure Remote Access
  • VPN Quarantine
  • NAT
  • IP Masquerade
  • Desktop Virtualisation 

Cluster 3 - ICT Systems Continuous Improvement
Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. Project management, systems design and planning is also central to this clusters heart. The core training involves an IT Project Management unit. This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.

  • Project lifecycle
  • Identification and Definition of Stakeholders
  • Feasibility analysis
  • Project Charters
  • Project Team Roles
  • Project Scope
  • Risk Impact and Mitigation
  • Cost and Time Estimate
  • Communications Matrix
  • Quality Management
  • Change management
  • Closeout Process
  • Analysis of Business Need
  • Budget Management – top-down – bottom-up
  • Relationship Management
  • Project Implementation
  • Scope Creep
  • Delivery and Signoff
  • Project Debrief
  • Systems Design
  • Systems Consolidation – Green IT concepts

Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that support staff have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

  • Communities of Practice 
  • Privacy 
  • Ethics 
  • Copyright 
  • Service Metrics 
  • Problem Solving – deductive/inductive 
  • Incident and Problem Management 
  • Information Gathering 
  • Quality Assurance 
  • Consistency of Support 
  • Maintenance 
  • SLA/OLA/UC Management 
  • Service Strategy, Design, Transition, Operation and Continual Improvement.