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Working in Community Services

By Michael Crump | 07 August 2017

Linda Moss

Worker in the Community Services Industry


#1: Tell us about your work history in Community Services.

For the past 11 years I have worked with people at all levels in Community Services and watching people grow in Mental Health, Aged Care and Disabilities working with various non-government organisations and public sector. Most of which I worked under ‘person-centred’ practice, that is focusing on a holistic approach to promote the recovery of mental health addressing barriers of employment, education and health. I have provided advice, advocacy, and support to ensure they are able to learn living skills and most important resilience for recovery. 

#2: Tell us about the courses available via Upskilled.

Upskilled offers the Diploma of Community Services CHC52015 (Case Management), Diploma of Community Services CHC52015 (Social Housing) and Diploma of Community Services CHC52015 (Youth, Family & Welfare).

#3: What does a typical Community Services worker do on a day-to-day basis?

A Community Services worker's clients often include pregnant teens, homeless people, families and the elderly. Most of a community services worker's duties are conducted in an office environment, and potential employers may include halfway houses, housing programs supported by state and local governments and group homes.

The duties of a community services worker may involve arranging community gatherings and helping clients who need counselling. Additional responsibilities may include administering food banks, helping people obtain certain benefits and services, such as welfare, and aiding community members in accessing medical care.

Providing emotional support to clients is also important in this role. Community services workers work standard business hours but may be required to work some nights and weekends. The work of a community services worker can be satisfying, but it is also stressful and sometimes dangerous.
Community services workers can work in many different capacities to assist clients with resolving personal issues and identifying resources to meet their needs.#4: What are the best parts of this profession?

#4: What are the best parts of this profession?

Well you make a real difference in people’s lives working in community services. You have an immediate and profound impact on the welfare of vulnerable people.
Every single day you make a difference to the quality of people’s lives. Your actions help those who are struggling the most to build better lives, and to give them hope for a brighter future.

#5: Why is Community Services a great industry to get into?

Be a hero! Advocate for the rights of people who can’t fight for themselves. Basically, as a community services worker, you are a superhero. You take on and fight for the rights of your clients, who often are people that can’t fight for themselves.

#6: What skills and attributes do potential Community Services workers need to have?

  • a caring and supportive attitude;
  • good communication skills;
  • the ability to relate to people from a wide range of backgrounds;
  • patience, discretion and a high level of professionalism;
  • mediation and negotiation skills;
  • emergency response skills; and
  • ability to prioritise situations.

These are the core skills which in my opinion, benefit a Community Services worker. 

#7: What are your favourite things about working in Community Services?

Community Service is important for many reasons. Taking part and volunteering teaches compassion and understanding. One of my favourite things about community service is that there are opportunities and choices right in your very neighbourhood. You can volunteer for something you really believe and have an interest in, and can volunteer as much or as little as you'd like or have time for.

I find that giving back to society provides you with a sense of satisfaction, and makes you feel good about yourself. Meanwhile, the interesting challenges involved in the career push you to stretch and grow as a person, and the relationships you develop as you assist and guide people make you a more empathetic, understanding and wise person.

Thanks, Linda, for sharing your experience with Upskilled.

Ready to start your career in Community Services? 

If you’ve been thinking about working in Community Services and know that you can personally make a difference to people’s lives, head to this page to receive a course guide and a consultation with an Enrolment Consultant.

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