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Sales and Customer Contact

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Profile

Sales and customer contact is one of those occupations where jobs are plentiful, opportunities for advancement are possible, and no two days are the same.

Similar job roles
78,300 professionals predicted to be employed in Australia by 2022

What job roles are there in sales and customer contact? 

There are so many reasons to aim for a career in sales and customer contact. Upskilled offers a range of online courses for people who work in roles on the organisational frontline, specifically in team-based environments. These workers might find jobs that are in contact centre situations, or other sales roles.

What skills do you need to work in sales and customer contact?

People who choose a career in sales need to:

  • be confident with the evaluation of information from multiple sources
  • offer effective solutions to many types of customer service queries.

Sales and customer contact can be a busy, dynamic and satisfying job sector; and people who choose to work in it really benefit from accredited, contemporary skills. Doing a course in sales and customer contact can ensure that you will be able to hit the ground running in your career.

If you are aiming to forge a career in this sector, doing some research into the sales and customer contact industry is important.

Find out what type of sales and customer contact salary you can expect, how many hours are typical in a variety of roles, and what the growth of the sector is like; and whether it is rising or falling.

Kickstart your career in the sales and customer contact arena, and gain the skills you need to succeed with online learning.

Job roles

The course has helped develop my current skills to a higher level and to explore new ideas and work practices.
Student Q&A: Dominic O'Connor
, Certificate IV in Customer Engagement (BSB40315)
Read the full testimonial

Sales and customer contact industry insights

There's no doubt that the area of Sales & Customer Contact is an exciting and growing profession, which offers stability, career fulfillment and a wide variety of job roles.

Outlook
  • Future job growth
    Strong growth expected
    *Up to 32,000 job openings over the next 5 years. *Source
  • Occupation size
    Large
    There are 46,300 workers in this (or similar) professions.*Source
  • Regions
    All regions
    Job roles for this profession can be found in all areas of Australia.*Source
Salary
  • Full time
    Call centre operators
    Average of $72,500 - 119,600 per annum
  • Full time
    Sales consultants
    Average of $48,600 - 75,600 per annum
  • Full time
    Customer service representatives
    Average of $48,500 - 59,700 per annum
  • Considerations
     
    Your salary will be based on previous experience, where you are working and the type of role you take on.
Age range
  • 34 years old and younger
    29.8%
  • 35-54 years
    52.8%
  • 55 years and older
    17.4%
Education levels
  • Below Certificate III
    30.7%
  • Certificate III and IV
    20.8%
  • Diploma and above
    48.5%

* All information on this page has been complied using figures from payscale.com.au and the Australian Government's joboutlook.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Why study sales and customer contact with Upskilled?

Upskilled’s sales and customer contract courses are delivered online, giving you the flexibility to enrol anytime of the year and study at your own pace.

What will you learn?

Among other things, you'll learn how to:

  • implement operational plans
  • promote innovation in a team environment.

There is a strong focus on building confidence; and leadership skills.

If you choose to study sales and customer contact online, you might also focus on how to effectively coordinate the implementation of customer service strategies.

Other skills you might develop are implementing and monitoring WHS policies, procedures and programs to meet legislative requirements.

What other study perks do you get with Upskilled?

Furthermore, your online course includes:

  • comprehensive student support to help you throughout your study
  • a dedicated online lecturer will be provided to assist you in your learning process and offer academic support
  • access to a range of collaboration and communication tools that enable you to network and discuss with other students in your field, further enriching your overall student experience.

Some of the degrees, diplomas and certificates allow you to graduate with a government-accredited, nationally recognised qualifications that can boost your chances of employment and more opportunities to accelerate your learning even further.

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