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Sales and Customer Contact

Profile

Sales and customer contact is one of those occupations where jobs are plentiful, opportunities for advancement are possible, and no two days are the same.

Similar job roles
78,300 professionals predicted to be employed in Australia by 2022

There are so many reasons to aim for a career in sales and customer contact. Upskilled offers a range of online courses for people who work in roles on the organisational frontline, specifically in team-based environments. These workers might find jobs that are in contact centre situations, or other sales roles.

People who choose a career in sales need to be confident with the evaluation of information from multiple sources, and should be able to offer effective solutions to many types of customer service queries. Sales and customer contact can be a busy, dynamic and satisfying job sector; and people who choose to work in it really benefit from accredited, contemporary skills. Doing a course in sales and customer contact can ensure that you will be able to hit the ground running in your career.

If you are aiming to forge a career in this sector, doing some research into the sales and customer contact industry is important. Find out what type of sales and customer contact salary you can expect, how many hours are typical in a variety of roles, and what the growth of the sector is like; and whether it is rising or falling.

Kickstart your career in the sales and customer contact arena, and gain the skills you need to succeed with online learning.

Insights

There's no doubt that the area of Sales & Customer Contact is an exciting and growing profession, which offers stability, career fulfillment and a wide variety of job roles.

Outlook
  • Future job growth
    Strong growth expected
    *Up to 32,000 job openings over the next 5 years. *Source
  • Occupation size
    Large
    There are 46,300 workers in this (or similar) professions.*Source
  • Regions
    All regions
    Job roles for this profession can be found in all areas of Australia.*Source
Salary
  • Full time
    Call centre operators
    Average of $72,500 - 119,600 per annum
  • Full time
    Sales consultants
    Average of $48,600 - 75,600 per annum
  • Full time
    Customer service representatives
    Average of $48,500 - 59,700 per annum
  • Considerations
     
    Your salary will be based on previous experience, where you are working and the type of role you take on.
Age range
  • 34 years old and younger
    29.8%
  • 35-54 years
    52.8%
  • 55 years and older
    17.4%
Education levels
  • Below Certificate III
    30.7%
  • Certificate III and IV
    20.8%
  • Diploma and above
    48.5%

* All information on this page has been complied using figures from payscale.com.au and the Australian Government's joboutlook.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study with Upskilled

Upskilled’s sales and customer contract courses are delivered online, giving you the flexibility to enrol anytime of the year and study at your own pace.

Among other things, you'll learn how to implement operational plans, and to promote innovation in a team environment. There is a strong focus on building confidence; and leadership skills.

If you choose to study sales and customer contact online, you might also focus on how to effectively coordinate the implementation of customer service strategies. Other skills you might develop are implementing and monitoring WHS policies, procedures and programs to meet legislative requirements.

Your online sales and customer contact course includes comprehensive student support to help you throughout your study. Upskilled’s courses allow you to graduate with a government-accredited, nationally recognised qualifications that can boost your chances of employment and more opportunities to accelerate your learning even further.

Another benefit of studying for your career in sales online, is that you can continue working if you choose to do so; electing to study for your qualification in your spare time. All Upskilled’s courses are self-paced, and flexible, so you can balance your personal priorities.

Enquire now

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