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Call Centre Operator

Find out how to become a call centre operator in the sales and customer contact sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Call Centre Operator is $72,500 - 119,600 annually

Overview

Call centre operators respond to telephone or email inquiries from customers regarding a service or product, or place outgoing calls to potential clients. Employment for this role is expected to grow to 2022, from 35,400 workers in 2017 to 37,100 by 2022. 41,000 job openings are expected over this time from workers leaving and new jobs being created.

Read more about the sales and customer contact industry.

Key skills

Call centre operators require excellent telecommunication skills and a strong knowledge of their service or product to effectively assist customers.

  • Excellent knowledge of their business product or service and how it can benefit customers
  • Excellent communication and customer service skills over the phone
  • Strong listening skills and ability to ask good questions
  • Strong sales skills for promoting further interest in their product
  • Top notch organisational skills for paperwork and roster management duties
  • Excellent teamwork skills to assist, train, and provide feedback towards other call centre operators

Quick facts

Call centre operators can be found in most industries, with full-time work hours just below the all jobs average.

Outlook
  • Average Hours Worked
    33.1 full-time hours per week vs. all jobs average of 40 hours
    *Source
  • Main Industries
    Administrative and support services; public administration and safety; and financial and insurance services
  • Average qualification level
    Recommended qualification levels for call centre operators start at a certificate level

* All information on this page has been complied using figures from payscale.com.au and the Australian Government's joboutlook.gov.au - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

Study pathways

Get the skills you need to find work as a call centre operator by studying these sales and customer contact courses below.

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