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Customer Services Representative

Find out how to become a customer service representative in the sales and customer contact sector. Discover information on salary, growth, stability and occupational expectations.

Similar job roles
The current average salary of an Customer Services Representative is $54,400 - 67,900 annually

What does a Customer Services Representative do?

Customer service representatives are responsible for handling customer complaints, inquiries, and business relationships over the phone or online. Employment for this role is expected to grow very strongly to 2022, from 39,500 workers in 2017 to 46,300 by 2022. 32,000 job openings are expected over this time from workers leaving and new jobs being created.

What are the key skills of a Customer Services Representative?

Customer service representatives require excellent telecommunication skills, a strong knowledge of their business, and good leadership skills to train others in their field.

  • Strong interpersonal skills for maintaining positive customer-business relationships
  • Thorough knowledge of business and services to respond to customer inquiries
  • Effective leadership skills for training and guiding newcomers in their field
  • Strong listening skills to thoroughly understand and assist with customer predicaments
  • Ability to keep calm and level-headed in the face of angry or upset customer contact
  • Strong organisational skills to ensure operational efficiency in the workplace

How to become a Customer Services Representative

There are no minimum educational requirements to become a Customer Services Representative, however, it may be beneficial to have completed Year 10 or have relevant work experience.

To thrive in the role as Customer Services Representative, you'll need to have excellent communication skills and be comfortable in using various office administration applications, such as Microsoft Office.

We recommend studying a BSB30120 - Certificate III in Business if you want to improve your communication and administration skills as Customer Services Representative.

Quick facts

Customer service representatives can be found in most industries. Here are few quick facts on having a career as a customer service representative.

Employment for Customer Services Representative remains steady in the next five years with 28,800 employees as of 2020.

  • Average Hours Worked
    39 full-time hours per week vs. all jobs average of 44 hours
  • Main Industries
    Professional, scientific and technical services and retail trade
  • Job Growth
    Remains steady in the next five years with 28,800 as of 2020.

* All information on this page has been complied using figures from and the Australian Government's  - all figures are indications only, and are accurate at time of publication. Please do your own research before selecting a course or career.

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