Unit Outline
The Diploma of Business comprises 8 units of competency as identified in the National Business Services Training Package. All units must be successfully completed to attain the certificate.
Upskilled arranges units of competency around a series of learning clusters in order to consolidate and customise the overall learning experience. Participants target skills and knowledge across 6 clusters as tabulated below.
Core Cluster of Learning
Self-management and professional development
Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBWOR501B |
Self-management and professional development |
Continous Improvement
Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBMGT403A |
Implement continuous improvement |
Human Resources
Addresses the skills and knowledge required to plan workforce strategies to achieve organisational goals and objectives. The module includes aligning workforce objectives with business plans, analysing labour market trends and predictions, and designing strategies and succession plans to ensure a competent and appropriately diverse workforce is available to meet anticipated changes. It also addresses the skills and knowledge required to manage all aspects of the recruitment, selection, and induction processes in accordance with organisational policies and procedures
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBHRM504A |
Manage workforce planning |
| BSBHRM506A |
Manage recruitment, selection, & induction processes |
Project Management & Resources
Addresses the management of projects, including the development of a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learnt for application to future projects. The module also imparts the skills and knowledge required to manage a range of meetings: overseeing meeting preparation processes, chairing meetings, organising minutes, reporting meeting outcomes.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBPMG522A |
Undertake Project Work |
| BSBADM502B |
Manage meetings |
Workplace Safety
Addresses the skills and knowledge required to implement and monitor an organisation's Occupational Health & Safety (OH&S) policies, procedures, and programs to meet legislative requirements.
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBWHS401A |
Implement and monitor WHS policies, procedures and programs to meet legislative requirements |
Customer Service
Addresses the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Participants may have staff involved in delivering customer service and are responsible for the quality of their work
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBCUS501C |
Manage quality customer serivce |
These elective clusters are available upon request.
Operational Planning
Addresses the skills and knowledge required to develop and monitor implementation of an operational plan, and to provide efficient and effective workplace practices within the organisation's productivity and profitability plans
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBMGT515A |
Manage operational plan |
Sustainability
Addresses the skills and knowledge required to develop and implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This module requires the ability to access industry information, and applicable legislative and Occupational Health & Safety (O&HS) guidelines
Associated units of competency
Unit Code
|
Unit Description
|
|---|
| BSBSUS501A |
Develop workplace policies and procedures for sustainability |
Teamwork
Addresses the skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork, and actively engaging with the management of the organisation
Unit Code
|
Unit Description
|
|---|
| BSBWOR502B |
Ensure team effectiveness |
Diversity
Addresses the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's policy on diversity, fostering diversity within the work team, and promoting the benefits of a diverse workplace
Unit Code
|
Unit Description
|
|---|
| BSBDIV501A |
Manage diversity in the workplace |
Risk Management
Addresses the skills and knowledge required to manage risks in a range of contexts across the organisation, or for a specific business unit or area
Unit Code
|
Unit Description
|
|---|
| BSBRSK501B |
Manage risk |