Short Course in Introduction to Community Services

Online

Enrol anytime

Nationally recognised

Up to 4 months

3 units of competency

Flexible payments available

Course Summary

Duration

Up to 4 months

Units

3 units of competency

Looking to gain some skills in case management, or want to pursue further study in the community services sector? Our Statement of Attainment in CHC52021 - Diploma of Community Services (Case Management) is a course that will equip you with the foundational skills needed to pursue career pathways as a case worker or manager in community services.

This is a great learning opportunity if you want to gain case management skills, or intend on pursuing further study to become a case manager or other relevant role.

In case management, you'll typically work with clients who have existing problems, which may relate to mental health or drug and alcohol issues.

What will you learn?

Identify and assess the internal and external services clients need for support.
Undertake case management meetings autonomously.
Understand the needs of clients with complex needs and connect them to the right services within the case management framework.

What are the course outcomes?

This course is suitable for anyone interested in specialising in case management and wants to explore a taster course that gives them the core skills to carry out duties of a case manager, or interested in pursuing further study in the field.

There are many outcomes that can come from the Short Course in Introduction to Community Services and these may include:

Building meaningful relationships with clients: Case management work involves helping clients with complex problems. You'll have the opportunity to help those witth complex problems, connecting them to the services that can best support them.
Honing your leadership and communication skills: The role of a case manager requires you to have excellent leadership skills as you'll be building relationships with not only your clients but internal and external services that they need for support. Being an excellent communicator and leader can help you find career success in case management.
Exciting career possibilities: Career opportunities in case management isn't subject to a case manager or case worker. With further study, it's possible to achieve pathways in welfare support, youth work or disability.

Why should you do this course?

Receive an industry-recognised certificate of attainment in case management skills. This means that if you complete this course, you'll receive a certificate that acknowledges your unique skill set, which you can share to potential employers and your peers.
Learn job-ready skills through role-playing assessments. This short course will provide you with role-playing assessments, which can give you the opportunity to learn job-ready skills to prepare you for a role in case management. While the course is delivered online, the role-playing aspect makes it highly practical and hands-on.
Learn from inspiring and highly supportive industry experts. Our trainers have years of industry experience under their belt, so you'll be well-supported as soon as you commence your studies. You'll have the opportunity for one-on-one video tutorials, as well as assessment walk-throughs.

You'll have access to the Short Course in Introduction to Community Services for up to 4 months, giving you time to study at your own pace and the flexibility to develop your skills.

Case management is an exciting specialisation and with plenty of career opportunities available, this short course can be the perfect stepping stone to give you the skills needed to pursue opportunities within the sector. With practical assessments and a supportive team of trainers, this is a great learning opportunity to make your mark in case management.

Course structure

This course comprises three units that will provide you with the training needed to gain skills in case management. By the end of your studies, you'll receive a Statement of Attainment in CHC52021 - Diploma of Community Services (Case Management), which will provide you with recognised skills as part of your professional development.

The duration for this course can take up to 4 months, depending on your skills, experience and expertise.

In this course, you'll learn to:

Assess co-existing needs
Develop, facilitate and review aspects of case management
Coordinate complex case requirements

Other personal skills you may learn along the way include:

Excellent communication skills
Critical thinking
Building client rapport

Inclusions

By choosing Upskilled, you'll gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:

Access to Upskilled's customised learning platform, MyUpskilled
Student Support Team
Specialist trainers
Online tutorials

Video content access to:

LinkedIn Learning

Recognition of Prior Learning / Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.

Following enrolment, you can request further information from Student Support. A trainer will then be assigned to assess your eligibility for RPL and/or CT.

Looking to upskill even further?

Did you know that if you complete the Short Course in Introduction to Community Services, you'll have done units that are recognised in the full qualification CHC52021- Diploma of Community Services (Case Management).

This course is a great step up if you want to receive a nationally-recognised qualification, helping you pursue career opportunities in the case management sector.

Assessment

This course will have you undertake summative and formative assessments, write reports and/or create a portfolio. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.

Role-Playing and Interactive Learning Activities

This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities.

You'll have the opportunity to collaborate with other students - sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.

While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:

Having a study buddy where you can bounce off ideas and help each other with assessments.
Online Classrooms where our specialist trainers can go over learning content that's part of your course.
Activities that relate to your assessments, which can help boost your knowledge and skills.

Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.

The benefits of role-playing

Upskilled believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as other students, your family, friends and or colleagues.

Below are some benefits you can experience when role-playing:

Improved decision-making and communication skills: Working in health and community services may involve you working in a variety of work settings. Professionals in this field are expected to make decisions and communicate effectively with clients, colleagues and stakeholders. Our role-playing assessments can help further improve your decision-making and communication skills in a community service workplace.
Preparation for real-work scenarios: Role-playing is effective in helping you prepare for real-work scenarios. The skills and knowledge developed from your role-playing assessments are based on scenarios you may face when working in the community services industry.
Develop knowledge and skills to be "work-ready": Due to the interactive nature of role-playing, it can be an opportunity to practice community service industry roles with volunteers and other students in order to enhance your knowledge and skills. Job roles within this field are "hands-on", so role-playing can prepare you for the physical nature of the work - particularly in the disability and aged care sectors.

Find out how our students actually gain employment after studying:

Course Detail

The Short Course in Introduction to Community Services is ideal for those looking to gain core case management skills, or do further study in a related diploma-level qualification. This short course will provide training to those wanting to build rapport with clients experiencing complex issues, which may relate to mental health or drug and alcohol problems.

If you want to make a difference using your leadership and relationship building skills, this short course can equip you with a unique skill set that can give you the opportunity to make an impact in a case management role. You'll also have other opportunities to pursue roles in youth work, disability or welfare support with further study.

Upskilled's trainers have years of industry experience behind them so you'll be supported through your studies. You'll also have a hands-on and practical approach to studying as the course includes assessments that involve role-playing.

Course Structure

To satisfy the requirements of this course, you'll need to complete the following units of competency.

CHCCCS004

Assess co-existing needs

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
CHCCSM009

Facilitate goal directed planning

This unit describes the performance outcomes, skills and knowledge required to work collaboratively with people to plan and make informed decisions for the provision of services and resources aimed at maximising and enhancing their independence and quality of life. Workers at this level will demonstrate autonomy, well-developed judgement, adaptability, and responsibility and are typically already experienced in working intensively with people with complex and diverse needs. This unit applies to work in a broad range of contexts where a high level of collaborative planning skills and knowledge is required to develop a plan based on needs that have been pre-determined in an assessment process. The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
CHCDFV001

Recognise and respond appropriately to domestic and family violence

This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs. This unit applies to health and community service workers providing services according to established organisation procedures. These workers may not be specialised family violence workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

Completion Certificate

Entry requirements

Start date

There are no formal entry requirements for this course. To make sure you get the most out of training with us, the following enrolment process applies:

Once you have inquired, one of our friendly Education Consultants will contact you to ensure you have the right pre-existing knowledge and skills to achieve your chosen qualification.
A short language, literacy and numeracy assessment will need to be completed upon enrolment.

To successfully complete this course, we recommend the following:

Have the ability to read and write in English and display numeracy skills up to a minimum level of Year 12.
Have access to a modern computer with high-speed internet.
Have access to a device with audio/video recording and playback capabilities.
Have basic computing skills, including the ability to make and upload short videos.

Payment Options

Pay upfront & save

Save $350 when you pay upfront

Discounted Upfront Price: $1,300

RRP $1,650

Spread the cost

Speak to our Education Consultants to know more about our Flexible Payment Plans. Call 1300 009 924 to find out more. Terms & Conditions Apply.

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Short Course in Introduction to Community Services

Major schemes include:

Skilling South Australia

Educators

Upskilled's trainers in the CHC faculty have well-rounded skill sets and industry experience to help ensure that you're well-trained and prepared for any career challenge you experience in the community services field.

Approaching training with empathy, compassion and openness, you'll find that our trainers in the CHC faculty will help you develop the job-ready skills needed to prepare you for a career where you can make a difference everyday.

Below are some of the examples of support you may receive in the CHC faculty:

Assessment walkthroughs (recorded)
Assessment and Academic support sessions
Additional resources and professional development opportunities
Peer support and practical practise sessions via Zoom
Online recorded Training facilitated by your Trainer/Assessor

FAQs

What are the career outcomes after taking a Short Course in Introduction to Community Services?

The Short Course in Introduction to Community Services is an ideal pathway if you're looking for a taster course and want to learn the basic skills of case management. This is a great introductory course if you're looking to get a start in the field and want to learn how to:

Build relationships with clients
Develop key communication and leadership skills
Achieve career pathways in welfare support, youth work or disability

In four months, you can achieve the core skills in case management, which can help you build the confidence to perhaps pursue the CHC52021 - Diploma of Community Services (Case Management), leading to a career as a Case Manager.

What are the benefits of being a community worker?

If you want a rewarding role in the community services field, then becoming a community worker is a great career option. Community workers generally work with individuals, families and communities in connecting those in need to specific welfare support services such as housing, health, employment, education and recreation.

There are plenty of benefits that come with being a community worker and these include:

Helping people get back on their feet
Giving back to the community and helping those that are vulnerable
Huge demand for a community services skill set

How to enrol in a Short Course in Introduction to Community Services?

To enrol in the Short Course in Introduction to Community Services, you'll need to first fill in an enquiry form, providing us with your details including your name, best phone number and email address. This helps us learn more about you and ensures that we have the right information before we proceed with your enrolment.

You'll also be required to answer the question, What best describes you? You'll need to pick the best statement that describes your situation at the moment, as this will give our education consultants a rough idea on where you're at career wise. You may be:

Starting your career
Changing careers
Returning to work
Looking for a promotion
Expanding your skill set

Once you submit your enquiry form, one of our education consultants will be in touch within 48 hours. During your consultation, you'll be able to ask questions on payment options, learning content and the possible outcomes you can achieve with a Short Course in Introduction to Community Services.