Course Code: ICT30115

The Certificate III in Information, Digital Media and Technology provides the skills and knowledge individuals require to be competent across a wide range of technical functions in Information and Communications Technology (ICT), and allows graduates to demonstrate a degree of self-sufficiency as users.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 17 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher led, distance, and online materials.

    Vendor Course Vendor Neutral Course
    • MTA: Windows Server Administration Fundamentals
    • MTA: Networking Fundamentals
    • MTA: Security Fundamentals
    • MCSA: Windows 8 
    • CompTIA A+ 
    • Computer Literacy for Windows
    • Writing Research Papers
    • Introduction to Computers, Servers and Networks
    • A+ Essentials
    • Service Level Agreements
    • Setting Up a Small-Office Network
    • Workplace Communication
    • Introduction to Client Training
    • Environmental Procedures in the Workplace
    • WHS


    There are no formal entry requirements for this qualification; however, preferred pathways for candidates considering this qualification include:

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


    Assessment is summative utilising lecturer-developed assessment tools.


    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and certification upon successful completion.


    This qualification utilises many and varied types of learning materials andassessments. These resources are managed and provided through Upskilled’s Learning=Management System, *MyUpskilled.*Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to gain the Certificate III in Information, Digital Media and Technology.

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    BSBWHS304 Participate effectively in WHS communication and consultation processes
    ICTSAS301 Run standard diagnostic tests
    BSBSUS301 Implement and monitor environmentally sustainable work practices
    ICTICT301 Create user documentation
    ICTICT302 Install and optimise operating system software
    ICTICT202 Work and communicate effectively in an ICT environment
    ICTNWK301 Provide network systems administration
    ICTNWK305 Install and manage network protocols
    ICTSAS303 Care for computer hardware
    ICTSAS304 Provide basic system administration
    ICTSAS306 Maintain equipment and software
    ICTNWK303 Configure and administer a network operating system
    ICTNWK302 Identify and resolve network problems
    ICTICT306 Migrate to new technology
    ICTSAS307 Install, configure and secure a small office home office network
    ICTSAS305 Provide ICT advice to clients
    ICTICT303 Connect internal hardware components
  • Career Outcomes

    People working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.  Possible job titles relevant to this qualification include:

    • Help desk officer
    • Help desk assistant
    • ICT operations support
    • ICT user support
    • PC support
    • Technical support.

    Microsoft Certification Mapping

    This qualification covers the Microsoft learning content for the following Certification:

    MTA: Windows Server Administration Fundamentals
    MTA: Networking Fundamentals
    MTA: Security Fundamentals
    MCSA: Windows 8
    CompTIA A+

    All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

    Further Study

    Pathways from this qualification include:

    Certificate IV in Information Technology

    * Vendor Certifications are current at the time of publishing but are subject to change as these are managed by external organisations to Upskilled.

  • Payment

    Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
    $55 per week with a $195 enrolment fee¹ $350 per month with a $605 enrolment fee² Pay upfront $2,750, saving $305 (10% discount)

    ¹Payments made over a period of 52 consecutive weeks, totalling $3,055
    ²Payments made over a period of 7 consecutive months, totalling $3,055

    Government Funding and Incentives

    At both state and federal level, the Government's commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are often heavily subsidized*.

    *Eligibility for traineeships & User Choice will be determined by an Australian Apprenticeship Centre. Further information can be found at

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

  • Upcoming Courses

    Date Delivery Method  
    01/10/2015 Enquire Now
    02/11/2015 Enquire Now
    01/12/2015 Enquire Now


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