Course Code: ICT40215

This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.

  • Studying online
  • Payment Option
  • Nationally Recognised
  • Rolling Start Dates
  • Access to lynda.com
  • Student Reward Program
  • Government Funding Available
Course structure

This course covers 22 units of competency

Study Mode

This course is delivered online

Locations & Dates

Start when you're ready

  • Description

    This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

    Vendor Courses Vendor Neutral Courses Upskilled Courses/Workshops
    • Microsoft Academy Windows O/S
    • Microsoft Academy Windows Server
    • Microsoft Academy Network Infrastructure
    • WHS
    • Sustainability
    • Project Management
    • Business need
    • Privacy, ethics and copyright
    • Service Desk Analyst 1&2
    • Hardware - Network basics
    • Technical Documentation
    • Online Learning

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    • With demonstrated vocational experience in a range of support-related work environments in service desk support, database support, networking support, or similar

    Recognition of Prior Learning (RPL)

    Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.

    Assessment

    Assessment is summative and formative with set assignments, project work, and questionnaires.

    Inclusions

    Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

    Resources

    This qualification utilises many and varied types of learning materials and assessments. These resources are managed and provided through Upskilled’s Learning Management System, MyUpskilled.  Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

  • Unit Outline

    The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

    The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/Continuous Improvement; and 4/ Service Delivery & Governance

    Unit Code
    Unit Name
    ICTICT401Determine and confirm client business requirements
    ICTSAS307Install, configure and secure a small office home office network
    ICTICT418Contribute to copyright, ethics and privacy in an IT environment
    BSBSUS301Implement and monitor environmentally sustainable work practices
    ICTSAS410Identify and resolve client IT problems
    ICTSAS412Action change requests
    ICTICT408Create technical documentation
    BSBWHS403Contribute to implementing and maintaining WHS consultation and participation processes
    ICTSAS420Provide first-level remote help-desk support
    ICTPMG401Support small scale ICT projects
    ICTSAS425Configure and troubleshoot operating system software
    ICTSAS411Assist with policy development for client support procedures
    ICTICT415Provide one-to-one instruction
    ICTSAD401Develop and present feasibility reports
    ICTICT413Relate to clients on a business level
    ICTICT422Participate in ICT services
    ICTSAS426Locate and troubleshoot IT equipment, system and software faults
    ICTICT421Connect, maintain and configure hardware components
    ICTSAS416Implement maintenance procedures
    ICTSAS421Support users and troubleshoot desktop applications
    ICTSAS414Evaluate system status
    ICTSAS413Manage resolution of system faults on a live system
  • Career Outcomes

    This qualification suits individuals who are looking to develop their skills at a technical specialist support level. ICT support roles apply across all industries, with possible job titles including:

    • Customer Support
    • Database Support
    • Help Desk Specialist
    • Network Support Technician
    • PC Support Technician
    • Technical Support - Sustainability
    • User Support (Technicial)

    Microsoft Certification Mapping

    This qualification covers the Microsoft learning content for the following Certification:
     
    Microsoft Technology Specialist (MCTS)
     
    • Windows 7, Configuration (exam 70-680)
    All recommended learning materials for these certifications are provided in this Upskilled Certificate, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.
     

    Further Study

    Pathways from this qualification include:

    ICA50111 Diploma of Information Technology or a range of other diploma qualifications

  • Payment

    Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
    $60 per week with a $210 enrolment fee¹ $405 per month with a $495 enrolment fee² Pay upfront $2,995, saving $335 (10% discount)

    ¹Payments made over a period of 52 consecutive weeks, totalling $3,330
    ²Payments made over a period of 7 consecutive months, totalling $3,330

    Government Funding and Incentives

    At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*.

    *Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at www.australianapprenticeships.gov.au

    Skills for All Fees (South Australian Residents Only)

    For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

    1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
    2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

    To find out if you're eligible click here

    Centrelink Financial Support Services

    This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.

  • Upcoming Courses

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    03/08/2015 N/A N/A Enquire Now
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