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Certificate II in Information, Digital Media, and Technology

Certificate II in Information, Digital Media, and Technology

Course Code: ICT20115
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The Certificate II in Information, Digital Media, and Technology provides the foundation skills and knowledge to use information and communications technology (ICT) in any industry. This qualification provides basic digital literacy skills to support a wide range of varying industry occupations.


Course Structure

This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 6 month period through a blended learning approach of teacher led, distance, and online materials.

Vendor Courses Vendor Neutral Course Upskilled Courses
  • Microsoft Word Essentials
  • Microsoft Excel Essentials
  • Microsoft PowerPoint Essentials
  • Digital Literacy - Computer Basics
  • Introduction to Computers, Servers and Networks
  • Maintaining Hardware, Software and Consumables
  • Environmental Procedures
  • WHS
  • Workplace Communication
  • Introduction to Client Training
  • Supporting Clients
  • Social Media Tools
  • The Command Line
  • Interface


There are no entry requirements for this qualification.


Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.



Assessment is conducted through vendor exams, and summative utilising lecturer-developed assessment tools.



Upskilled IT qualifications include detailed learning materials, assessments, online trainer support, and certification upon successful completion.


This qualification utilises many and varied types of learning materials andassessments. These resources are managed and provided through Upskilled’s Learning=Management System, *MyUpskilled.*Access to a Microsoft based Personal Computer and an internet connection is required to complete any Upskilled IT qualification that utilises Microsoft Academy Courses (listed above).

Unit Outline

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICT Information and Communications Technology Training Package. All competencies must be successfully completed to gain the Certificate II in Information, Digital Media, and Technology.

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance

 Core Units

Unit Code
Unit Descriptor
BSBOHS201A Participate in OHS processes
BSBWHS201 Contribute to health and safety of self and others
BSBSUS201 Participate in environmentally sustainable work practices
ICTICT201 Use computer operating systems and hardware
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT203 Operate application software packages
ICTICT204 Operate a digital media technology package
ICTWEB201 Use social media tools for collaboration and engagement

  Elective Units

Unit Code
Unit Descriptor
ICTSAS202 Apply problem-solving techniques to routine ICT malfunctions
ICTSAS205 Design basic organisational documents using computing packages
ICTICT209  Interact with ICT clients
ICTSAS203 Connect hardware peripherals
ICTSAS204 Record client support requirements
ICTSAS206 Detect and protect from spam and destructive software
ICTSAS208 Maintain ICT equipment and consumables





Career Outcomes

Career Outcomes

This course is appropriate for individuals seeking second step certification in the discipline of Information Technology. The articulated outcomes of the certificate are to facilitate the effective use of computers in the workplace at an intermediate level, particularly where ICT functions are supplementary in nature. Possible job titles relevant to this qualification include: Office Assistant, Records Assistant, Junior Office support.


Further Study

Pathways from this qualification include:

Certificate III in Information, Digital Media and Technology



Course Fees and Payment Options

Pay By Weekly Installment (Interest Free) Pay By Monthly Installment (Interest Free) Pay Upfront
$50 per week with a $200 enrolment fee¹ $400 per month with a $500 enrolment fee² Pay upfront $2,250, saving $250 (10% discount)

¹Payments made over a period of 46 consecutive weeks, totalling $2,500
²Payments made over a period of 5 consecutive months, totalling $2,500


Government Funding and Incentives

At both state and federal level, the Government's commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are often heavily subsidized*.

*Eligibility for traineeships & User Choice will be determined by an Australian Apprenticeship Centre. Further information can be found at


Skills for All Fees (South Australian Residents only)

This course is FEE FREE under Skills for All in South Australia.  Eligibility criteria applies.


Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance Austudy and  AbstudyClick here for more info.


Location & Date

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Both Online and in Person
Date Location State Delivery Method  
01/06/2015 N/A N/A Enquire Now
01/07/2015 N/A N/A Enquire Now
03/08/2015 N/A N/A Enquire Now
01/09/2015 N/A N/A Enquire Now
01/10/2015 N/A N/A Enquire Now
02/11/2015 N/A N/A Enquire Now
01/12/2015 N/A N/A Enquire Now


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