SL-ITIL4

ITIL 4 Managing Professional

Comprised of best practices in IT Service Management (ITSM), the ITIL 4 framework enables greater efficiency in customer service and product delivery. Students will learn to leverage the strategies and work processes under this framework, helping improve service quality, performance, and direction - establishing their business as a constantly "learning and improving" IT organisation.

Those who undertake this course will undergo four ITIL modules and over 30 hours of e-Learning content and exams to obtain their ITIL Managing Professional (MP) designation.

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Delivery Mode

This is an online program and students will learn via self-paced online learning

Build Actionable Expertise

Showcase your hands-on industry skills by solving real-world projects

Bolster Your Employability

Sharpen your competitive edge and boost your salary potential through ITIL certification

Learn From Active Industry Veterans

Follow up-to-date training provided by current, leading practitioners in the field

Course Summary

Duration

12 months

Access For

12 months

Structure

4 months

Pricing

$5,040 incl. GST

Flexible

12 month payment plans

The ITIL 4 Managing Professional Program delivered by Simplilearn is an opportunity to bolster one's skills in IT service management using the latest ITIL framework.

Students will undergo four modules dedicated to key ITIL 4 practices, including areas of planning, direction, delivery, support, driving stakeholder value, and high velocity IT techniques. Training in Agile work processes is also included. Graduates will build the skillset required to achieve the ITIL 4 Managing Professional designation, verifying themselves as experts in improving IT services and operations under the ITIL framework.

What you will learn

By the end of this ITIL 4 Managing Professional Program, you will accomplish the following:

A strong understanding of key ITIL 4 concepts, practices, tools, and techniques
The ability to leverage Agile and Lean work tecniques to improve operational efficiency
The skills to improve the delivery, quality, and performance of IT services

Course Structure

The ITIL 4 Managing Professional Program is designed for those looking to bolster the efficiency and quality of their IT service management. Comprised of 4 courses, professionals will be trained in the skills to strategise, direct, deliver, and navigate stakeholder relationships using ITIL 4 practices.

At the end of the course, students will have earned the knowledge required to pass the ITIL Managing Professional Exam, certifying them for a the ITIL Managing Professional designation. This verifies your expertise in the framework and opens new doors of high-paying opportunities in the field of IT service management.

Course 1 - ITIL® 4 Strategist: Direct, Plan, and Improve
Through this course, students will learn to implement a reliable directional strategy under the ITIL 4 framework. This includes ways of boosting workplace communication, ensuring continuous service improvement, navigating risk management, and leveraging Agile techniques. You'll also learn to measure and report performance results effectively, while finding ways of building upon current work processes.

-Lesson 1: Course Introduction
-Lesson 2: Key Concepts of DPI
-Lesson 3: Key Principles and Methods of Direction and Planning
-Lesson 4: Governance, Risk, and Compliance
-Lesson 5: Continual Improvement
-Lesson 6: Communicatio n and Organisational Change Management
-Lesson 7: Measurement and Reporting
-Lesson 8: Value Streams and Practices

Course 2 - ITIL® 4 Specialist: Create, Deliver, and Support
This course explores efficient methods of service creation, delivery, and support under the ITIL® 4 CDS Specialist certification. Students will learn to construct an effective service value system; design and map out value streams, and leverage technology to automate and improve the efficiency of IT-related service management.

-Lesson 1: Course Introduction
-Lesson 2: Service Value System to Create, Deliver, and Support Services
-Lesson 3: Value Streams to Create, Deliver, and Support
-Lesson 4: Create, Deliver, and Support Services

Course 3 - ITIL® 4 Specialist: Drive Stakeholder Value
This course focuses on the skills required to build and retain crucial stakeholder relationships. Students will learn to effectively engage with business clients, service providers, customers, users, partners, and suppliers; along with ways to enhance the customer journey. You'll develop the best methods of delivering products according to consumer demand and service needs; negotiate service terms and conditions; and onboard or offboard customers/product users as necessary.

-Lesson 1: Course Introduction
-Lesson 2: The Customer Journey
-Lesson 3: Targeting Markets and Stakeholders
-Lesson 4: Fostering Stakeholder Relationships
-Lesson 5: Shape Demand and Define Service Offerings
-Lesson 6: Align Expectations and Agree Services
-Lesson 7: Onboard and Offboard Customers and Users
-Lesson 8: Continual Value Co-Creation
-Lesson 9: Service Value Realisation

Course 4 - ITIL® 4 Specialist: High Velocity IT
Finally, students will learn to optimise IT environments to ensure the rapid and quality delivery of IT-enabled products and services. Discover how digital means transform organisational processes, techniques for speeding up product/service development, ad continuous testing methods. Additionally, professionals will familiarise themselves with the Digital Product Life Cycle and how to effectively implement HVIT (High Velocity IT) methodologies.

-Lesson 1: Course Introduction
-Lesson 2: High Velocity Nature of Digital Enterprise
-Lesson 3: Digital Product Life Cycle
-Lesson 4: HVIT Approaches
-Lesson 5: High Velocity IT Techniques

Completion Certificate

You will gain individual certificates after completing each course

Who is this course for?

Individuals looking to undertake this ITIL 4 Managing Professional Program must:

hold an undergraduate degree or a high school qualification
have passed the ITIL 4 Foundation exam

Professionals currently in IT service management looking to improve operational efficiency and obtain their ITIL Managing Professional designation.

Individuals best suited to this course could include:

Project Managers
Account Managers
IT Directors
Vendor Managers
Service Delivery Managers
System Administrators or Analysts
Process Owners and Practitioners
Quality Analysts
Database Administrators
Operations Managers
IT Architects

Payment Options

Option 1 - Pay upfront and save today

$5,040 incl GST - Save $560 when you pay upfront
RRP $5600
When you pay upfront with any Upskilled delivered by Simplilearn courses you gain the confidence and security of being able to start learning straight away - save $560 when you pay upfront.

Option 2 - Upskilled Payment Plans

For Upskilled courses delivered by Simplilearn - we can arrange for you an interest-free, flexible and easy to manage monthly payment plan.
With our convenient and affordable payment plans, you can split the RRP course price over 12 months and pay equal monthly payments as low as $513.30 per month.

Career outcomes

Project Manager

Project Managers are responsible for the planning, supervision, and delivery of a business solution, product, or service. They oversee the lifecycle of a project from ideation to completion, ensuring all goals are met within the given budget, resources, and client demands.

Salary
$135k AUD

Information Technology

Service Delivery Manager

Service Delivery Managers ensure that an organisation's services are delivered to clients as efficiently and smoothly as possible. They're often tasked with quality assurance, budget management, and leading project teams.

Salary
$124k AUD

Information Technology

IT Director

IT Directors are in charge of a business' entire IT infrastructure, including its networks, systems, hardware, and software operations.

Salary
$170k AUD

Information Technology

ITIL 4 Managing Professional course advisor

Our trainers are industry experts with multiple years of industry working and teaching experience. We have a rigorous selection process that includes profile screening, technical evaluation, and a training demo before they are certified to train for us.

Show off your achievements

Earn your ITIL 4 Managing Professional Program Certification

Digital certificates are the new way for Upskilled and Simplilearn graduates to offer proof of their hard earned knowledge or skill set.

You will receive individual certificates after each short course. Additionally, upon completion of the entire program, you will earn a certificate demonstrating your competence and actionable expertise as a ITIL 4 Managing Professional.

Differentiate Yourself

Set yourself apart from the competition by building the skills required to obtain the ITIL 4 Managing Professional designation.

This is your ticket to get your foot through the door and proof that you have applied ITIL 4 Management knowledge and skills to real-world projects making you job ready as a full-fledged expert.

Share your achievement

You worked for it, you earned it! Share your achievement loud and proud! Talk about your ITIL 4 Managing Professional Certification on LinkedIn, Twitter, Facebook. Add it to your CV to stand out and showcase to your employers.

5 star

Better than the classroom! It’s been a fantastic experience, a few speed humps navigating around things but the student support team and our trainer are incredible! Always willing to help or investigate any queries, our trainer is always very generous with his time and feedback. Highly recommend!

Christina Cerminara

5 star

100% recommend Upskilled! Fantastic support all the way through, Michelle was always willing to answer any questions I had no matter how trivial they were and was always very knowledgeable about the course and the assessments within. The Upskilled staff were also incredible with their support, allowing me to extend my course when I needed

Luke

FAQs to help you

What is the difference between an Online Bootcamp Program and a Short Course?
An Online Bootcamp Program is an intensive and accelerated learning program made up of a collection of self-paced eLearning components and live online classes that students are required to attend.
The Online Bootcamp program curriculum contain a combination of specifically chosen courses and career-critical skills that are aligned to a job role.

A Short Course on the other hand are shorter courses that is designed to target developing a specific skill set or topic. They generally are much quicker to complete than Bootcamp Programs.
What is the ITIL 4 Framework?
ITIL 4 is the latest version of the ITSM (IT Service Management) Framework, a collective of varying processes and practices that focus on improving the efficiency of IT service management and support. Several frameworks fall under ITSM, including Lean, DevOps, and Control Objectives for Information and Related Technologies (COBIT). The most popular and widely used framework among all of these, however, is the ITIL framework.

ITIL 4 thus involves updated practices addressing new challenges in service management. It is now designed to help leverage new and emerging technologies and methodologies - including cloud computing, DevOps, and Agile processes. The framework is comprised of four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. With a more holistic approach to delivering IT-enabled services and ensuring customer value, ITIL 4 allows for a speedier, more flexible approach to IT service management.
What is the basic qualification to enrol in this ITIL 4 Managing Professional Bootcamp?
The ITIL 4 Managing Professional Bootcamp is designed for individuals who hold at least a high school diploma and/or an undergraduate degree in any field, and have passed the ITIL 4 Foundation examination. It is best suited to existing professionals who wish to improve their IT service management skills through a highly valued, sought-after framework.
Is there an exam fee for the ITIL 4 Managing Professional certification exam?
The exam fee for the ITIL 4 Managing Professional certification is already included in this course. Graduates of the program will be given a voucher that they can procure within one year of the course purchase date. Once you've passed the validity date of your voucher, you may need to buy the voucher again per its actual price.

Should the exam fee increase and you have not yet booked your exam, you may need to pay the difference in costs to Simplilearn.
What are the benefits of studying an Online Bootcamp Program?
While traditional means of education have always taken place in a face-to-face, classroom setting - online learning has allowed for both job-seekers and aspiring professionals to build the skills they need anytime, anywhere. Those currently working in IT service management or gaining experience in the field can flexibly train for certification through our all-online ITIL 4 Managing Professional course delivered by Simplilearn.

Comprising virtual classes, 24/7 access to eLearning content, forums for discussing with like-minded professionals, and consistent communication with industry expert trainers, our program ensures you build the valuable skills you need while while tailoring its online delivery to a schedule that suits you best. Students will be able to study for their ITIL 4 Managing Professional certification at their own individual pace, set their own study hours, and maintain a study-work-life balance that best fits their lifestyle.
Why Should I Study an ITIL 4 Managing Professional Bootcamp Program?
ITIL has become the most popular and commonly-used framework among IT service management professionals, with a knowledge base highly sought after by employers. By studying ITIL 4 (the latest version of this framework), you can verify your expertise in the best IT service management solutions and practices. This means you'll be better equipped to improve a business' IT operations, service delivery, and customer experience - all while reducing organisational costs.

Those certified in ITIL practices reportedly earn as much as 40% higher than their non-certified counterparts, with the average salary sitting around $129k AUD.
Will I earn a certificate?
The ITIL 4 Managing Professional Bootcamp Program is designed to simply equip you with the knowledge required to pass the certification exam. Upon completing the provided courses, graduates of the program will be given an exam voucher valid for one year. This voucher can then be procured to obtain the ITIL Managing Professional designation.
Are there practice exams for the ITIL 4 Managing Professional certification?
Yes, Simplilearn provides a variety of practice exams for those undertaking this ITIL program. Currently, the available practice tests are:
- ITIL Foundation Exam Practice Test
- TOGAF Exam Questions
- ITIL 4 Practice Exam Questions
How do I enrol in the ITIL 4 Managing Professional Bootcamp Program?
To enrol in this ITIL 4 Managing Professional Bootcamp Program, you'll need to first submit an enquiry form via our website. You'll need to provide the following details:
- Your Name
- Best Phone Number
- Email Address
Once you've submitted your online form, one of our education consultants will be in touch within 48 hours.

During the consultation, you'll be able to ask questions regarding payment options, learning content and what career outcomes you can pursue if you complete your studies.
What jobs roles can I work as upon completing the Bootcamp Program?
There are various career role outcomes upon the completion of this Bootcamp Program.
Some examples of career roles include: IT Project Manager, Service Delivery Manager, IT Director, IT Architect, and IT Strategist.
What payment options are available?
Enrol immediately and pay full price upfront at $5040 or pay in split payments.
Find out more about other flexible payment plans and get in touch with one of our Education Consultants today
How do I become an ITIL 4 Managing Professional?
Training to become an ITIL 4 Managing Professional has been made all the more flexible and accessible through Online Bootcamp Programs.

This online ITIL 4 Managing Professional Bootcamp Program is delivered by Simplilearn to offer a comprehensive, in-depth understanding of the key concepts, principles, tools, and dimensions of the ITIL 4 service management framework, allowing professionals to effectively improve IT services, customer relationships, and overall business efficiency. Employers will benefit from your knowledge in ensuring faster, more reliable, and more flexible IT service management.

Delivered through convenient virtual classes, this course will equip you with both the practical and technical skills you need to pass the ITIL 4 Managing Professional certification exam. You'll learn to master the skills of IT strategisation, Agile work processes, enhancing the customer experience, driving stakeholder value, and leveraging technologies to improve service delivery. With tasks that apply to real-world solutions, and industry experts that offer up-to-date training, this program sets you well on your way to certifying your expertise in IT service management practices.
Get a free consultation & kickstart your career
We're always here to help you succeed. Get a free education consultation with one of our Upskilled Education Consultants about this course or simply find out what's best for you.
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ITIL 4 Managing Professional

Course Summary

What you will learn

Course Structure

Who is this course for?

Payment Options

Option 1 - Pay upfront and save today

Option 2 - Upskilled Payment Plans

Career outcomes

ITIL 4 Managing Professional course advisor

Show off your achievements

Earn your ITIL 4 Managing Professional Program Certification

Differentiate Yourself

Share your achievement

FAQs to help you

What's next?

Enquire today

Download course guide

Download course guide

Enquire now