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Diploma of

Business (Operations)

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Study mode online
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Nationally recognised
Average 12-18 months
Upfront 15% off $4,210 (RRP $4,950)
12 units of competency
Flexible payments available
Government funding available


Whether you're a business professional looking to move up the career ladder or someone who's aspiring to work in a management-level position, the BSB50120 - Diploma of Business (Operations) is a qualification that can prepare you for learning the ins and outs of the exciting world of business.

This course will also help you develop your skill set further so you can carry out frontline management duties with confidence, as well as prepare you to undertake complex tasks within the business operations space. After course completion, you can pursue the career pathways of Business Manager, Team Leader, or similar.

What you'll learn

This qualification comprises units that will teach you the skills needed to manage a team and effectively project manage in a business-centred environment.

This course will provide you with the training needed to pursue management roles in the business industry or opportunities where you can advance your existing career in business.

In this course, you'll learn to:

  • Lead communication in the workplace
  • Manage business operational plans
  • Manage recruitment and onboarding
  • Manage project scope

Other personal skills you may learn along the way include:

  • Critical thinking skills
  • Complex problem-solving
  • Communication skills
  • Collaborating with others

Interested in another specialisation? Check out our other Business courses below: 

Why choose Upskilled?

Dedicated student support
Achieve your goals with the help of our friendly student support team and dedicated trainers.
Flexible payments options
Choose from one of our multiple payment plans designed to suit your needs.
24/7 access to online courses
Our online courses mean you can study anytime, anywhere. Adjust your study schedule to a time that suits you best.
Nationally Recognised Training
This is a Nationally Recognised Training and VET Accredited course that sits within the Australian Qualifications Framework (AQF).
Unlimited access to LinkedIn Learning
Enjoy unlimited access to over 16,000 online resources on LinkedIn Learning, taught by real-world industry experts in creative, technology, and business skills.
Upskilled listens to you
We care about your education journey and what it means to your future. That's why we think we have the best educational consultants in the industry. We listen because we care about your goals.
*The reviews on this page are not specific to this course.


Average 12-18 months
12 units of competency
This qualification will suit you if you're interested in expanding your skills in business, specifically in operations. Whether you're an aspiring manager or someone looking for the next learning challenge in business, you'll touch upon a variety of relevant topics like managing business resources, development of workplace policies and procedures for sustainability, and managing business risk.

Managers in business work in a variety of work settings so this course can help you develop specialised skills that will allow you to tackle complex tasks and prepare you for a variety of business scenarios.

About Self-Paced Learning

Upskilled wants to ensure that you get the best online learning experience, which is why we offer flexible and self-paced courses to suit your needs.

While online learning provides you with the flexibility of managing both your personal and work schedule, it's important to have a consistent approach so you don't fall behind.

We want to help you succeed, which is why all the courses delivered through Upskilled come with a training plan to help you stay on track.

On average, Upskilled students take approximately 13 months to finish a course.

Simply put, the more hours you dedicate to your course, the closer you'll be to the finish line.

How many hours per week should I dedicate to my course?

We recommend spending at least 17-27 hours per week of study in order to stay on track with your studies. Based on this range, it may take you up to 24 months to complete a diploma-level qualification.

How quickly you finish a course is also dependent on your existing skills and experience.

This is simply a guide to help you better understand how many hours you ideally need to spend on your studies. We understand that everyone approaches learning differently, but rest assured, you'll still have a great level of control in your learning.
Work in a simulated workplace

By studying with Upskilled, you'll get the opportunity to undertake tasks and/or assessments that are related to a workplace environment.

With online learning, we want you to develop some "work-ready" skills that complement well with the theory components of your course.

A simulated workplace allows you to undertake practical assessments that help you put your skills into practice. The simulated workplace can be accessed through our customised learning platform, MyUpskilled.



By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:

  • Access to Upskilled's customised learning platform, MyUpskilled
  • Student Support Team
  • Specialist trainers
  • Online tutorials
  • video content access via:

Show Off Your Achievements with Upskilled Digital Credentials!
Students who successfully complete their qualification receive a digital badge from Upskilled to display on LinkedIn and other social media platforms, your resume and more. Our sharable badges are portable, verifiable credentials that validate your knowledge, skills and experience in the area of your studies.

Since you worked hard to earn it - why not show everyone your accomplishments?

Free student membership with AIOP

Upskilled students who enrol in either a certificate or diploma-level qualification in business administration or business operations will receive a 12-month complimentary student membership with the Australian Institute of Office Professionals (AIOP)

The AIOP is a national association exclusive to administrative professionals across Australia. One of the key focuses of AIOP is to accelerate the professional development of those in the business community, ensuring that they have access to opportunities that can help them be active in their learning. Examples of professionals they support include:
  • Executive Assistants
  • Personal Assistants
  • Office Administrators
  • Administrators
  • Virtual Assistants
There are plenty of benefits that come with an AIOP student membership. These include:
  • Networking and professional development events: You'll have the opportunity to access networking events at a discounted rate to help build professional connections in the business industry. For example, registration fees will be discounted for selected conferences and AIOP events.
  • Enhancement of profession: You'll gain access to use post-nominal letters as a way to display your credentials as a business professional.
  • A boost to your resume and career prospects: Displaying your AIOP student membership on your resume can help expand your career opportunities and provide recognition of your professional commitment towards prospective employers.
  • Committee participation: You'll have the chance to participate in selected committees affiliated with AIOP. This can give you the platform to share your ideas and hone your skills in collaboration and leadership with others.
  • Continued learning: Being a student member of AIOP means you'll have opportunities to further your education and continue building your skills through workshops and webinars.

Recognition of Prior Learning / Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. Prior to enrolment, please speak with your Education Consultant for further details.

After enrolment, you can download the application from MyUpskilled, or on request from Student Support. A trainer will be assigned to assess your eligibility for RPL and/or CT.

This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios. You'll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.


To satisfy the requirements of this qualification, you'll need to complete the following units of competency.
Lead communication in the workplace

This unit describes the skills and knowledge required to lead communication in the workplace within any industry. This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

Manage business resources

This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage. The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives.

Develop workplace policies and procedures for sustainability

This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances. The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists. 'Sustainability' in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.

Develop critical thinking in others

This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.

Manage budgets and financial plans

This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes. The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

Manage business operational plans

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability. The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

Manage business risk

This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

Manage meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. The unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

Manage recruitment and onboarding

This unit describes the skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures. The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff and orientating those staff in their new positions. The individual may be directly involved in the recruitment processes themselves or coordinating the process.

Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships. The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.

Manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

Manage personal and professional development

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others. The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.


Students who successfully complete this qualification may be able to pursue the following career outcomes.
Education pathways
If you successfully complete the BSB50120 - Diploma of Business (Operations), you may be able to pursue the following related qualifications:


Upskilled has a passionate team of trainers in the business faculty who are highly skilled in the areas of study we offer. Our trainers have qualifications and work experience that allows them to deliver training to help you achieve job-ready skills needed to make your next career move.

The business faculty offers additional support to students undertaking courses, giving you the opportunity to build rapport with your trainers. 

Trainers facilitate 'Ask Me Anything' sessions over Zoom where you can ask them questions about your assessments, offering you more guidance and support. This gives you a chance to virtually collaborate with other students as well. 

Entry requirements

Start date
Enrol anytime

Upskilled always want to ensure that our students are enrolled in the right course for them.

These entry requirements are here as a guide and it's always best to talk to one of our Education Consultants, as they're trained to ensure that you're enrolled in a course that aligns with your career goals.

As a guide, entrants to this program may:

  • have completed year 12, or equivalent
  • have a qualification at Certificate IV level or higher, 
  • have a qualification at Certificate III level plus 3 years of relevant experience, and complete a course/suitability interview.

You'll also need to be at least 18 years at the time of admission.

If you're under 18, please speak with our Education Consultants to find out about your eligibility.

Flexible payment options

Upskilled offers flexible payment options for students. Enquire now for more information on payment methods.

  • Pay upfront & save


    RRP $4,950

    When you pay upfront,
    you receive a 15% discount
    on your course fees.

    Enquire now
  • Spread the cost


    Weekly over 26 fortnights*

    Ask about our flexible 
    Payment Plans
    Fortnightly* or Monthly

    Call us to find out more.
    Terms & Conditions Apply
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*The reviews on this page are not specific to this course.

Government funding

At both a state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.

Government funding options for:
Diploma of Business (Operations)


Enquire today

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