Terms and conditions

  1. Enrolments will only be confirmed upon receipt of a signed enrolment form and payment of the enrolment fee.

  2. The Total Course Fee will be itemised in two parts: 1) the Course Advisory and Onboarding Fee, and 2) the Tuition Fee. The Course Advisory and Onboarding Fee will be up to $1000, and includes course advisory services, student resources such as eBooks, textbooks, student support, and access to learning management systems and other platforms, which will be made available to the student per the time limits mentioned in the section Course Time Limits and Progressions. The Tuition Fee is the balance between the Total Course Fee and the Course Advisory and Onboarding Fee. Any Total Course Fee that is under $1000 will be invoiced against the Course Advisory and Onboarding Fee.

  3. Cancellations: All cancellations must be notified in writing. The cooling off period is five (5) business days from the date of payment of the enrolment fee. Notifications to cancel received within the cooling off period will not incur a cancellation fee. Once a student commences the course, the cooling off period will no longer apply. Notifications to cancel received after the cooling off period will incur a cancellation penalty of 100% of the course fee.

  4. Course Transfers: Notifications to transfer between courses received prior to the commencement date will not incur a transfer fee. Notifications received within ninety (90) days of the commencement date will incur an administrative fee of $500. There will be additional fees based on the number of Units of Competency (UoC) already completed. Notifications received after ninety (90) days of the commencement date will incur a transfer fee of $1,250. In addition, there will be fees based on the student’s duration in the current course and the number of UoC’s completed. No transfers will be made after six (6) months from the commencement date. Any price difference between the original enrolled course and the new transferred course will be charged or refunded to the student.

  5. Refunds:

    a. A full refund of all payments received will be made when 1) Upskilled has cancelled a course prior to commencement, or 2) where Upskilled has made an incorrect eligibility assessment, or 3) Upskilled management sympathetically reviews any extenuating circumstances of applications for refund, or 4) in the case of a superseded course where Upskilled is unable to transfer the student to a new qualification at Upskilled or to another RTO, or 5) where Upskilled is no longer approved to provide training under a State or Government funding contract.

    b. Upskilled may, at its absolute discretion, offer to defer or refund some or all of the course fees where it determines that there are extenuating or compassionate circumstances. Any refunds of course fees will take into account units completed (relative to total units within the course), and/or the elapsed time since the commencement of the course (relative to the initial expected course completion date). Any refund will not include the Course Advisory and Onboarding Fee. Please refer to the Student Handbook for full Refund Policy Details.

  6. In the event Upskilled ceases to operate as a Registered Training Organisation (RTO), it will advise the students and assist them where possible, to enable them to complete their course through other RTOs. Any unmarked assessments will be returned to the student, and a certificate or statement of attainment will be issued if all requirements are met for assessment.

  7. Upskilled reserves the right to alter course schedules and pricing without notice.

  8. Courses are GST exempt unless otherwise noted.

  9. American Express card payments: All payments made through an American Express card will be subject to a surcharge of 2% plus GST.

  10. Upskilled reserves the right to amend these terms and conditions at any time to ensure compliance with applicable State and Federal laws.

  11. In Reference to the Privacy Act 1988, we reserve the right to list any consumer credit defaults, overdue accounts, outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced against the person/s responsible for making payment.

  12. Upskilled shall not be liable for changes in personal or business circumstances that prevent the student from attending and/or completing the course.

  13. In the case the student is a minor, the parent/guardian signing the enrolment form will be accepting the Terms and Conditions and will be responsible for the payment.

  14. In the event that any payment is dishonoured for any reason, the Student/Employer/Parent/Guardian shall be liable for any dishonour fees incurred by Upskilled.

  15. If there is a default of any invoice when due, the Student/Employer/Parent/Guardian shall indemnify Upskilled from and against all costs and disbursements incurred by Upskilled in pursuing the debt including legal costs of a solicitor and own client basis and Upskilled’s collection agency costs.

  16. In the event of any breach of this contract by Upskilled the remedies of the Student/Employer/Parent/Guardian shall be limited to damages which under no circumstances shall exceed the course fee.

  17. The Department of Education and Training collects the required information on this form for the purpose of auditing participation and monitoring and reporting training outcomes. The information you provide will be accessed by officers of these departments and by the National Centre for Vocational Education Research (NCVER) for the above purposes.

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